Field Service Coordinator
G. W. Becker, Inc., Hermitage, PA, United States
Field Service Coordinator
Full-Time | MondayFriday (7:00 AM 3:30 PM)
Overview
We're looking for a highly organized and customer-focused Field Service Coordinator to support the daily operations of our Field Service team. In this role, you'll be the central hub connecting customers, technicians, and internal departmentsensuring service requests are handled efficiently and work is executed smoothly.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running seamlessly, this is a great opportunity to make an impact.
What You'll Do
Coordinate and schedule Field Service Technicians for service calls, maintenance, inspections, and installations
Serve as the primary point of contact for incoming service requests, including occasional after-hours calls for urgent breakdowns
Communicate with customers regarding scheduling, job status, and service updates
Monitor technician availability and job progress, addressing conflicts or capacity issues
Support technicians with accurate job details, documentation, and resources
Track open jobs to ensure timely completion and proper closeout
Review service documentation for accuracy and completeness
Collaborate with internal teams (parts, sales, operations) to support service execution
Identify process improvements and help optimize scheduling efficiency
Escalate customer concerns or operational issues when necessary
What You Bring
Strong organizational and time management skills with the ability to juggle multiple priorities
Excellent communication skills and a customer-first mindset
Attention to detail and a commitment to accuracy
Ability to problem-solve quickly and effectively
Confidence working both independently and as part of a team
Ability to remain calm in a fast-paced, dynamic environment
Proficiency with Microsoft Office and scheduling or service management systems
Qualifications
High school diploma or GED required
Associate degree or technical/business training preferred
25 years of experience in dispatching, service coordination, or a similar role
Experience in industrial or field service environments preferred
Familiarity with overhead cranes or industrial equipment is a plus
Work Environment & Physical Requirements
Primarily office-based with occasional visits to shop or field environments
May involve exposure to industrial settings, noise, and moving equipment
Ability to occasionally lift up to 25 lbs
Compensation & Benefits
We offer a competitive compensation package designed to support you both professionally and personally:
Competitive base pay
PTO
7 paid holidays
Contributory medical, dental and vision insurance
Voluntary short-term and long-term disability coverage
401(k) plan with up to a 4% company match
Boot reimbursement up to $125 annually
Company cell phone and tablet
Employee referral program (up to $1,000 per referral)
Additional Details
Full-time position with consistent weekday schedule
Additional hours may be required based on service demands
Limited travel for training or occasional field support
About Us
G.W. Becker is committed to delivering high-quality service and building strong relationships with our customers and employees.
G.W. Becker is an Equal Opportunity Employer.
Texting Privacy Policy and Information:
Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Message frequency will vary depending on the application process.
Msg & data rates may apply.
OPT out at any time by texting "Stop".
Full-Time | MondayFriday (7:00 AM 3:30 PM)
Overview
We're looking for a highly organized and customer-focused Field Service Coordinator to support the daily operations of our Field Service team. In this role, you'll be the central hub connecting customers, technicians, and internal departmentsensuring service requests are handled efficiently and work is executed smoothly.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running seamlessly, this is a great opportunity to make an impact.
What You'll Do
Coordinate and schedule Field Service Technicians for service calls, maintenance, inspections, and installations
Serve as the primary point of contact for incoming service requests, including occasional after-hours calls for urgent breakdowns
Communicate with customers regarding scheduling, job status, and service updates
Monitor technician availability and job progress, addressing conflicts or capacity issues
Support technicians with accurate job details, documentation, and resources
Track open jobs to ensure timely completion and proper closeout
Review service documentation for accuracy and completeness
Collaborate with internal teams (parts, sales, operations) to support service execution
Identify process improvements and help optimize scheduling efficiency
Escalate customer concerns or operational issues when necessary
What You Bring
Strong organizational and time management skills with the ability to juggle multiple priorities
Excellent communication skills and a customer-first mindset
Attention to detail and a commitment to accuracy
Ability to problem-solve quickly and effectively
Confidence working both independently and as part of a team
Ability to remain calm in a fast-paced, dynamic environment
Proficiency with Microsoft Office and scheduling or service management systems
Qualifications
High school diploma or GED required
Associate degree or technical/business training preferred
25 years of experience in dispatching, service coordination, or a similar role
Experience in industrial or field service environments preferred
Familiarity with overhead cranes or industrial equipment is a plus
Work Environment & Physical Requirements
Primarily office-based with occasional visits to shop or field environments
May involve exposure to industrial settings, noise, and moving equipment
Ability to occasionally lift up to 25 lbs
Compensation & Benefits
We offer a competitive compensation package designed to support you both professionally and personally:
Competitive base pay
PTO
7 paid holidays
Contributory medical, dental and vision insurance
Voluntary short-term and long-term disability coverage
401(k) plan with up to a 4% company match
Boot reimbursement up to $125 annually
Company cell phone and tablet
Employee referral program (up to $1,000 per referral)
Additional Details
Full-time position with consistent weekday schedule
Additional hours may be required based on service demands
Limited travel for training or occasional field support
About Us
G.W. Becker is committed to delivering high-quality service and building strong relationships with our customers and employees.
G.W. Becker is an Equal Opportunity Employer.
Texting Privacy Policy and Information:
Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Message frequency will vary depending on the application process.
Msg & data rates may apply.
OPT out at any time by texting "Stop".