Retail Customer Service Supervisor

PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development including training onboarding mentoring and coaching; Acts as Leader on Duty by supervising associates and addressing concerns and requests; Manages pet parent experience and responds to concerns via phone in-person or online; Promotes and coordinates store events and marketing for adoptions vet partnerships and clinics; Backups to operate POS systems and handle cash transactions ensuring accuracy and compliance