Line Service Supervisor/Line Chief
Robinson Aviation, New Haven, CT, United States
Location:
Tweed-New Haven Airport - East Haven, CT
Job Type:
Full-Time
Department:
Line Service
Reports To:
Line Operations Manager
Pay Range:
$24.00 - $27.00 per hour (based on experience and qualifications)
About Robinson Aviation
Robinson Aviation is a premier Fixed Base Operator (FBO) serving general aviation and airline clients with excellence, safety, and professionalism. We're looking for a hands-on, customer-focused
Line Service Supervisor/ Line Chief
to lead our ground support team and ensure smooth, safe, and efficient operations.
What You'll Do
As a Line Service Supervisor, you'll oversee daily ramp operations and lead a team of Line Service Technicians and Line Leads. You'll ensure aircraft are serviced promptly and safely while delivering top-tier customer service.
Key Responsibilities:
Supervise and support Line Service Technicians and Leads during assigned shifts
Perform aircraft marshaling, fueling, towing, de-icing, lavatory service, and more
Ensure compliance with safety standards (ATA 103, NFPA 407) and company policies
Monitor aircraft arrivals/departures and coordinate timely ground services
Maintain fuel inventory and oversee quality control procedures
Conduct inspections of equipment and facilities
Communicate with customers and crew to resolve service issues
Provide performance feedback and enforce company policies
Collaborate with maintenance to troubleshoot equipment issues
Maintain accurate documentation and audit fuel paperwork
Complete other essential duties as assigned by management
Qualifications
We're seeking candidates with strong leadership skills, aviation experience, and a passion for customer service.
Minimum Requirements:
High school diploma or equivalent
3+ years of line service experience, including 2+ years in a lead/supervisory role
Valid driver's license with a clean driving record
Must be at least 18 years old
Ability to lift/move up to 50 lbs. and work in all weather conditions
Strong communication and organizational skills
Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Must pass pre-employment drug screening and background check
Must obtain a SIDA airport security badge.
Preferred:
NATA Certification
Prior experience in fueling, towing, or aviation customer service
Benefits
Medical, dental, and vision insurance
401(k) with company match
Monthly fuel commission bonuses
Paid time off and Floating Holidays
Uniform provided
(*Benefits begin after probationary period)
Robinson Aviation - 50 Thompson Avenue, East Haven, CT
Learn more about us at
Must pass a pre-employment drug screen and background check before considered for employment.
Tweed-New Haven Airport - East Haven, CT
Job Type:
Full-Time
Department:
Line Service
Reports To:
Line Operations Manager
Pay Range:
$24.00 - $27.00 per hour (based on experience and qualifications)
About Robinson Aviation
Robinson Aviation is a premier Fixed Base Operator (FBO) serving general aviation and airline clients with excellence, safety, and professionalism. We're looking for a hands-on, customer-focused
Line Service Supervisor/ Line Chief
to lead our ground support team and ensure smooth, safe, and efficient operations.
What You'll Do
As a Line Service Supervisor, you'll oversee daily ramp operations and lead a team of Line Service Technicians and Line Leads. You'll ensure aircraft are serviced promptly and safely while delivering top-tier customer service.
Key Responsibilities:
Supervise and support Line Service Technicians and Leads during assigned shifts
Perform aircraft marshaling, fueling, towing, de-icing, lavatory service, and more
Ensure compliance with safety standards (ATA 103, NFPA 407) and company policies
Monitor aircraft arrivals/departures and coordinate timely ground services
Maintain fuel inventory and oversee quality control procedures
Conduct inspections of equipment and facilities
Communicate with customers and crew to resolve service issues
Provide performance feedback and enforce company policies
Collaborate with maintenance to troubleshoot equipment issues
Maintain accurate documentation and audit fuel paperwork
Complete other essential duties as assigned by management
Qualifications
We're seeking candidates with strong leadership skills, aviation experience, and a passion for customer service.
Minimum Requirements:
High school diploma or equivalent
3+ years of line service experience, including 2+ years in a lead/supervisory role
Valid driver's license with a clean driving record
Must be at least 18 years old
Ability to lift/move up to 50 lbs. and work in all weather conditions
Strong communication and organizational skills
Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Must pass pre-employment drug screening and background check
Must obtain a SIDA airport security badge.
Preferred:
NATA Certification
Prior experience in fueling, towing, or aviation customer service
Benefits
Medical, dental, and vision insurance
401(k) with company match
Monthly fuel commission bonuses
Paid time off and Floating Holidays
Uniform provided
(*Benefits begin after probationary period)
Robinson Aviation - 50 Thompson Avenue, East Haven, CT
Learn more about us at
Must pass a pre-employment drug screen and background check before considered for employment.