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Description

SUMMARY: This position will fulfill the duties of a Universal Banker as described below by traveling as needed between multiple offices. This travel may include multiple locations within a single work day.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

Strong knowledge of all bank products and services, to include features and benefits. Present various options and suggestions that best fit the needs of each client.

Participate in bank's referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.

Coordinate with assigned Branch Manager regarding sales and service operations.

Coach tellers to meet their daily sales referral goals and provide excellent customer service.

Prepare necessary documents to open new accounts and maintain accounts based on client's specific needs.

Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.

Prepare contracts; renew IRA Certificates and all related IRA transactions.

Open, redeem, and calculate interest on Certificates of Deposit.

Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.

Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.

Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.

Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.

Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting.

Knowledge of competing bank's products, promotions, and operations to effectively make recommendations to gain strength within that market.

Ensure that dual control policies are known and followed by all staff members where ever dual control procedures are in place.

Authority to open and close branch following proper security procedures

Authorization to sign official checks and CD's, not to exceed $50,000 and to complete STeller overrides.

Make outbound sales calls to current and prospective clients.

Run a teller window as needed.

Flexibility with work schedules to accommodate branch staffing requirements

Other duties as assigned

EDUCATION and/or EXPERIENCE:

High School diploma or General Education degree (GED); College degree preferred

Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.

Minimum of one (1) year opening new accounts, sales and operations preferred.

Previous supervisory and sales experience highly preferred

OTHER SKILLS and ABILITIES:

Ability to lead and motivate a team and constant involvement in the bank's referral program.

Must have excellent judgment/decision making skills, time management and organizational skills

Ability to present a professional image and maintain a high level of personality and confidentiality

Must have strong communication skills in order to educate staff on changes in policy or new policies/procedures

Strong knowledge of daily branch, vault and ATM operations.

Expected to exercise sound judgment in resolving client and/or employee issues

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Qualifications

Education

High School (required)

Skills

Sales Experience (preferred)

Cash Handling (preferred)

Customer Service (preferred)

","shortDescription","

Description

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Description

Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

Strong knowledge of all bank products and services, to include features and benefits. Present various options and suggestions that best fit the needs of each client.

Participate in bank's referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.

Coordinate with assigned Branch Manager regarding sales and service operations.

Coach tellers to meet their daily sales referral goals and provide excellent customer service.

Prepare necessary documents to open new accounts and maintain accounts based on client's specific needs.

Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.

Prepare contracts; renew IRA Certificates and all related IRA transactions.

Open, redeem, and calculate interest on Certificates of Deposit.

Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.

Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.

Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.

Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.

Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting.

Knowledge of competing bank's products, promotions, and operations to effectively make recommendations to gain strength within that market.

Ensure that dual control policies are known and followed by all staff members where ever dual control procedures are in place.

Authority to open and close branch following proper security procedures

Authorization to sign official checks and CD's, not to exceed $50,000 and to complete STeller overrides.

Make outbound sales calls to current and prospective clients.

Run a teller window as needed.

Flexibility with work schedules to accommodate branch staffing requirements

Other duties as assigned

EDUCATION and/or EXPERIENCE:

High School diploma or General Education degree (GED); College degree preferred

Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.

Minimum of one (1) year opening new accounts, sales and operations preferred.

Previous supervisory and sales experience highly preferred

OTHER SKILLS and ABILITIES:

Ability to lead and motivate a team and constant involvement in the bank's referral program.

Must have excellent judgment/decision making skills, time management and organizational skills

Ability to present a professional image and maintain a high level of personality and confidentiality

Must have strong communication skills in order to educate staff on changes in policy or new policies/procedures

Strong knowledge of daily branch, vault and ATM operations.

Expected to exercise sound judgment in resolving client and/or employee issues

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Qualifications

Education

High School (required)

Skills

Sales Experience (preferred)

Cash Handling (preferred)

Customer Service (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

",[83],["B","3521702014"],"1 days ago","/jobs/3521702014-float-universal-banker","Dublin, OH, United States","/jobs?location=Dublin%2C+OH%2C+United+States",{"_65":66,"_67":84,"_69":85,"_71":72,"_73":86},"Dublin","Dublin, OH, United States, 43016","43016",["D",1777345200000],"Farmers National","Responsible for opening, maintaining and closing various types of Bank accounts in an efficient and professional manner, as well as generating referrals (for new business opportunities), processing teller transactions and assisting other tellers on s Universal Banker, Banker, Teller, Operations, Customer Service, Sales, Banking
","Responsible for opening, maintaining and closing various types of Bank accounts in an efficient and professional manner, as well as generating refe...","Universal Banker",[100],["B","3523091680"],"Work at Farmers National","/jobs/3523091680-universal-banker","East Liverpool, OH, United States","/jobs?keyword=Farmers+National","/jobs?location=East+Liverpool%2C+OH%2C+United+States","/jobs?keyword=Universal+Banker",{"_65":66,"_67":101,"_69":102,"_71":72,"_73":103},"East Liverpool","East Liverpool, OH, United States, 43920","43920",["D",1777280400000],"Farmers National Bank","Float Universal Banker

Job Category: Retail
Full-Time
Location: Wooster - Downtown Wooster, OH 44691, USA
Description

This position will fulfill the duties of a Universal Banker as described below by traveling as needed between multiple offices. This travel may include multiple locations within a single work day. Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.
Essential duties and responsibilities include, but are not limited to the following:
Strong knowledge of all bank products and services, to include features and benefits. Present various options and suggestions that best fit the needs of each client.
Participate in bank's referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.
Coordinate with assigned Branch Manager regarding sales and service operations.
Coach tellers to meet their daily sales referral goals and provide excellent customer service.
Prepare necessary documents to open new accounts and maintain accounts based on client's specific needs.
Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.
Prepare contracts; renew IRA Certificates and all related IRA transactions.
Open, redeem, and calculate interest on Certificates of Deposit.
Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.
Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.
Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.
Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.
Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting.
Knowledge of competing bank's products, promotions, and operations to effectively make recommendations to gain strength within that market.
Ensure that dual control policies are known and followed by all staff members where ever dual control procedures are in place.
Authority to open and close branch following proper security procedures
Authorization to sign official checks and CD's, not to exceed $50,000 and to complete Teller overrides.
Make outbound sales calls to current and prospective clients.
Run a teller window as needed.
Flexibility with work schedules to accommodate branch staffing requirements
Other duties as assigned
Education and/or Experience:
High School diploma or General Education degree (GED); College degree preferred
Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.
Minimum of one (1) year opening new accounts, sales and operations preferred.
Previous supervisory and sales experience highly preferred
Other Skills and Abilities:
Ability to lead and motivate a team and constant involvement in the bank's referral program.
Must have excellent judgment/decision making skills, time management and organizational skills
Ability to present a professional image and maintain a high level of personality and confidentiality
Must have strong communication skills in order to educate staff on changes in policy or new policies/procedures
Strong knowledge of daily branch, vault and ATM operations.
Expected to exercise sound judgment in resolving client and/or employee issues
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
","Float Universal Banker

Job Category: Retail
Full-Time
Location: Wooster - Downtown Wooster, OH 44691, USA
Description

Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.

Job Details
Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts in an efficient manner. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.

Essential Duties and Responsibilities

Strong knowledge of all bank products and services, to include features and benefits. Present various options and suggestions that best fit the needs of each client.

Participate in bank’s referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis.

Coordinate daily with Branch Manager regarding sales and service operations.

Coach tellers to meet their daily sales referral goals and provide excellent customer service.

Prepare necessary documents to open new accounts and maintain accounts based on client’s specific needs.

Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.

Prepare contracts; renew IRA Certificates and all related IRA transactions.

Open, redeem, and calculate interest on Certificates of Deposit.

Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.

Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.

Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction.

Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately.

Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting.

Knowledge of competing bank’s products, promotions, and operations to effectively make recommendations to gain strength within that market.

Ensure that dual control policies are known and followed by all staff members where ever dual control procedures are in place.

Authority to open and close branch following proper security procedures.

Authorization to sign official checks and CD’s, not to exceed $50,000 and to complete teller system overrides.

Make outbound sales calls to current and prospective clients.

Run a teller window as needed.

Flexibility with work schedules to accommodate branch staffing requirements in order to service needs and create a work environment conducive to teamwork.

Other duties as assigned.

Education and/or Experience

High School diploma or General Education degree (GED); College degree preferred.

Minimum of two (2) years retail banking experience as a teller or customer contact/sales position.

Minimum of one (1) year opening new accounts, sales and operations preferred.

Previous supervisory and sales experience highly preferred.

Other Skills and Abilities

Ability to lead and motivate a team and constant involvement in the bank’s referral program.

Must have excellent judgment/decision making skills, time management and organizational skills.

Ability to present a professional image and maintain a high level of personality and confidentiality.

Must have strong communication skills in order to educate staff on changes in policy or new policies/procedures.

Strong knowledge of daily branch, vault and ATM operations.

Expected to exercise sound judgment in resolving client and/or employee issues.

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.
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Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.
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