Retail Customer Service Supervisor

PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development through training, onboarding, mentoring, and coaching.; Delegates and validates completion of daily tasks and leads when acting as the Leader on Duty.; Promotes and coordinates store events and marketing for adoptions, vet partnerships, and shot clinics.; Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.; Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.