Move Coordinator
Suddath Van Lines, Inc., Jacksonville, FL, United States
Why Choose Suddath to "Move" your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
General Position Summary
The Move Coordinator will be part of the move management team centralized in Jacksonville. Primary responsibility includes the effective management of all tasks, activities and reporting necessary to effect successful household goods relocation for customers relocating domestically and internationally; in addition to working with our van line and freight forwarder GNI agents. The Move Coordinator will work closely with the Manager of Move Management.
Essential Functions/Major Responsibilities
Administer all aspects of Sterling Lexicon's Move Management programs through the placement of Service Orders to Van Lines, Freight Forwarders, Car Carrier and Pet relocation Network. Responsible for Customer Service interaction with our counselors, our household goods network, on occasion with our assignees and compliance with policy requirements.
Establishes effective working relationships with network and non-network providers to create and manage the successful relocation of household goods.
Effectively communicates household goods updates and information as appropriate and serves as the subject matter expert in household goods related activities.
Supports data integrity goals by entering key relocation related information relating to transferee, service provider networks, client, etc. into system.
Creates, distributes and reviews reports, as necessary, for all household goods related activities to meet internal and external requirements.
Conducts periodic household goods reviews with internal management and Clients as agreed upon - reviews to include recommendations for transferees. Suppliers and reporting as deemed appropriate.
Demonstrates a willingness to improve job-related skills, responsiveness to direction and constructive feedback.
Supports implementation of new HHG business processes, vendors or services.
Shows flexibility and creativity in completing work assignments
Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate.
Develops and maintains a positive and productive working relationship with managers, co-workers, team members and customers.
Accepts additional job assignments and participates in project work as requested.
Adheres to all company policies and procedures as outlined in the employee manual and Sterling Lexicon's policy and procedures manual.
Specific Job Skills
Excellent verbal and written communication skills for collaboratively working with internal and external contacts at all levels
Highly customer service oriented
Attention to details
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to meet deadlines and prioritize work
Knowledge of LexLink Global system preferred
Knowledge of Microsoft Office Suite
Teamwork and interpersonal skills required
Strong organizational and analytical skills
Education and/or Experience
College degree or equivalent work experience preferred
Minimum three to five years experience in Domestic and International Household Goods.
CRP designation preferred
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
General Position Summary
The Move Coordinator will be part of the move management team centralized in Jacksonville. Primary responsibility includes the effective management of all tasks, activities and reporting necessary to effect successful household goods relocation for customers relocating domestically and internationally; in addition to working with our van line and freight forwarder GNI agents. The Move Coordinator will work closely with the Manager of Move Management.
Essential Functions/Major Responsibilities
Administer all aspects of Sterling Lexicon's Move Management programs through the placement of Service Orders to Van Lines, Freight Forwarders, Car Carrier and Pet relocation Network. Responsible for Customer Service interaction with our counselors, our household goods network, on occasion with our assignees and compliance with policy requirements.
Establishes effective working relationships with network and non-network providers to create and manage the successful relocation of household goods.
Effectively communicates household goods updates and information as appropriate and serves as the subject matter expert in household goods related activities.
Supports data integrity goals by entering key relocation related information relating to transferee, service provider networks, client, etc. into system.
Creates, distributes and reviews reports, as necessary, for all household goods related activities to meet internal and external requirements.
Conducts periodic household goods reviews with internal management and Clients as agreed upon - reviews to include recommendations for transferees. Suppliers and reporting as deemed appropriate.
Demonstrates a willingness to improve job-related skills, responsiveness to direction and constructive feedback.
Supports implementation of new HHG business processes, vendors or services.
Shows flexibility and creativity in completing work assignments
Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate.
Develops and maintains a positive and productive working relationship with managers, co-workers, team members and customers.
Accepts additional job assignments and participates in project work as requested.
Adheres to all company policies and procedures as outlined in the employee manual and Sterling Lexicon's policy and procedures manual.
Specific Job Skills
Excellent verbal and written communication skills for collaboratively working with internal and external contacts at all levels
Highly customer service oriented
Attention to details
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to meet deadlines and prioritize work
Knowledge of LexLink Global system preferred
Knowledge of Microsoft Office Suite
Teamwork and interpersonal skills required
Strong organizational and analytical skills
Education and/or Experience
College degree or equivalent work experience preferred
Minimum three to five years experience in Domestic and International Household Goods.
CRP designation preferred
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.