Move In Coordinator (Dual Community)
Charter Senior Living, Williamsburg, VA, United States
Move-In Coordinator (Senior Living)
Charter Senior Living of Williamsburg and Dominion Village of Williamsburg (dual Community role) - Williamsburg, VA
Full-Time
Make a Meaningful First Impression-Every Day
Charter Senior Living of Williamsburg is seeking a
highly organized, relationship-driven Move-In Coordinator
to lead one of the most important moments in a resident's journey-their transition into our community.
In this role, you are not just coordinating logistics-you are
creating a seamless, welcoming experience for residents and families
while partnering closely with Sales, Clinical, and Operations teams to drive
occupancy, satisfaction, and retention .
If you thrive in a fast-paced environment, love working with people, and take pride in delivering exceptional service, we want to meet you.
Our Mission
To Enhance the Human Spirit
Our Core Values
Serve with Heart
Serve with Purpose
Serve with Courage
Have Fun While Serving
Why Join Charter Senior Living of Williamsburg?
Get paid today with ZayZoon
Flexible scheduling
FREE medical insurance plan
Paid training, PTO & holiday pay
Medical, Dental, Vision & more
Perfect attendance bonus (up to $100/month)
Referral bonus opportunities
Career growth & advancement
Stable schedule & reliable hours
A culture where your voice is heard and valued
"It truly feels like a family at Charter."
"They genuinely live their mission and values every day."
Position Summary
The
Move-In Coordinator
is responsible for managing the
end-to-end move-in process , ensuring a smooth and positive transition for new residents and their families. This role works under the direction of the Sales & Marketing Director and collaborates cross-functionally to support
timely move-ins, occupancy goals, and resident satisfaction .
This position requires strong
organization, communication, and follow-through , along with the ability to manage multiple priorities with professionalism and empathy.
Key Responsibilities
Coordinate all aspects of the resident move-in process from reservation to move-in day
Serve as the primary point of contact for incoming residents and families
Partner with Sales to ensure
timely conversion from deposit to move-in
Collaborate with Clinical, Maintenance, Dining, and Life Enrichment teams to ensure apartment readiness and service alignment
Track and manage move-in timelines, documentation, and compliance requirements
Ensure all pre-admission paperwork and assessments are completed accurately and on time
Conduct move-in orientations and welcome experiences
Identify and remove barriers that may delay move-ins
Maintain strong communication with internal teams to ensure alignment and execution
Support occupancy goals through proactive coordination and urgency
What We're Looking For
Prior experience in
senior living, healthcare, hospitality, or customer service coordination
preferred
Strong organizational and time management skills
High level of professionalism, empathy, and customer service
Ability to manage multiple priorities and meet deadlines
Excellent communication and interpersonal skills
Self-motivated with strong attention to detail
Comfortable working in a team-oriented, fast-paced environment
What Success Looks Like in This Role
Smooth, stress-free move-in experiences for residents and families
Strong collaboration across departments
Timely and efficient move-ins that support occupancy goals
Positive first impressions that lead to long-term resident satisfaction
Ready to Make an Impact?
If you're passionate about creating exceptional experiences and want to be part of a team that truly
enhances the human spirit , apply today.
Charter Senior Living of Williamsburg and Dominion Village of Williamsburg (dual Community role) - Williamsburg, VA
Full-Time
Make a Meaningful First Impression-Every Day
Charter Senior Living of Williamsburg is seeking a
highly organized, relationship-driven Move-In Coordinator
to lead one of the most important moments in a resident's journey-their transition into our community.
In this role, you are not just coordinating logistics-you are
creating a seamless, welcoming experience for residents and families
while partnering closely with Sales, Clinical, and Operations teams to drive
occupancy, satisfaction, and retention .
If you thrive in a fast-paced environment, love working with people, and take pride in delivering exceptional service, we want to meet you.
Our Mission
To Enhance the Human Spirit
Our Core Values
Serve with Heart
Serve with Purpose
Serve with Courage
Have Fun While Serving
Why Join Charter Senior Living of Williamsburg?
Get paid today with ZayZoon
Flexible scheduling
FREE medical insurance plan
Paid training, PTO & holiday pay
Medical, Dental, Vision & more
Perfect attendance bonus (up to $100/month)
Referral bonus opportunities
Career growth & advancement
Stable schedule & reliable hours
A culture where your voice is heard and valued
"It truly feels like a family at Charter."
"They genuinely live their mission and values every day."
Position Summary
The
Move-In Coordinator
is responsible for managing the
end-to-end move-in process , ensuring a smooth and positive transition for new residents and their families. This role works under the direction of the Sales & Marketing Director and collaborates cross-functionally to support
timely move-ins, occupancy goals, and resident satisfaction .
This position requires strong
organization, communication, and follow-through , along with the ability to manage multiple priorities with professionalism and empathy.
Key Responsibilities
Coordinate all aspects of the resident move-in process from reservation to move-in day
Serve as the primary point of contact for incoming residents and families
Partner with Sales to ensure
timely conversion from deposit to move-in
Collaborate with Clinical, Maintenance, Dining, and Life Enrichment teams to ensure apartment readiness and service alignment
Track and manage move-in timelines, documentation, and compliance requirements
Ensure all pre-admission paperwork and assessments are completed accurately and on time
Conduct move-in orientations and welcome experiences
Identify and remove barriers that may delay move-ins
Maintain strong communication with internal teams to ensure alignment and execution
Support occupancy goals through proactive coordination and urgency
What We're Looking For
Prior experience in
senior living, healthcare, hospitality, or customer service coordination
preferred
Strong organizational and time management skills
High level of professionalism, empathy, and customer service
Ability to manage multiple priorities and meet deadlines
Excellent communication and interpersonal skills
Self-motivated with strong attention to detail
Comfortable working in a team-oriented, fast-paced environment
What Success Looks Like in This Role
Smooth, stress-free move-in experiences for residents and families
Strong collaboration across departments
Timely and efficient move-ins that support occupancy goals
Positive first impressions that lead to long-term resident satisfaction
Ready to Make an Impact?
If you're passionate about creating exceptional experiences and want to be part of a team that truly
enhances the human spirit , apply today.