Service Lane Specialist - SD
HRU Inc Technical Resources, Sioux Falls, SD, United States
Service Lane Specialist - Traveling Role
Field-Based | Various U.S. Locations (Near Major Airport Required)
Full-Time Direct Hire | Travel-Intensive Role
$55K + Company Vehicle Provided (for work usage only)
Drive Dealership Performance. Elevate Customer Experience.
Join a high-impact, nationally recognized program supporting thousands of dealerships across the U.S. The Service Lane Specialist plays a critical role in helping dealerships modernize operations, increase service profitability, and deliver an exceptional customer experience through the implementation of cutting-edge service lane technologies.
This is a dynamic, field-facing role combining consulting, training, and performance coaching-ideal for someone who thrives on influencing change and building strong relationships.
What You'll Do
Strategic Consulting & Performance Coaching
Partner directly with dealership leadership to implement best-in-class service lane processes
Coach Service Advisors, Managers, and BDC teams on improving efficiency, customer retention, and profitability
Drive adoption of key programs such as MPVI (Multi-Point Vehicle Inspections) and GM service standards
Digital Tool Optimization
Lead implementation and optimization of service lane technologies, including Online Service Scheduling (OSS)
Ensure systems are properly configured and fully utilized to maximize appointment flow and shop capacity
Troubleshoot technical and process-related challenges
Performance Management & KPI Ownership
Monitor and analyze dealership performance across key metrics (cycle times, retention, customer satisfaction)
Develop and execute improvement plans for underperforming stores
Support dealerships in meeting program requirements and achieving incentive targets
Relationship Management & Collaboration
Act as a trusted advisor and liaison between dealerships and regional leadership teams
Communicate program updates, progress, and opportunities across stakeholders
Share best practices and success stories to drive continuous improvement
What Success Looks Like
Within your first 90 days, you'll be actively influencing dealership performance, building strong relationships, and delivering measurable improvements in operational efficiency and customer experience.
Required
1-3+ years of experience in automotive dealership operations, service, BDC, or OEM environment
Strong understanding of dealership service workflows and cross-functional operations
Excellent communication, presentation, and relationship-building skills
Highly organized, self-motivated, and comfortable working independently in a field-based role
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Valid driver's license and ability to travel extensively
Preferred
Experience in consultative sales, training, or field support roles
Familiarity with service platforms (Service Workbench, Xtime, Service Edge, etc.)
Knowledge of Dealership Management Systems (DMS)
Background in performance improvement or process optimization
Travel & Work Environment
Travel 3-4 days per week, visiting 4-6 dealerships weekly
Overnight travel (2-3 nights/week) depending on territory
Must reside within 60 minutes of a major airport
Business professional attire required in the field
Training & Development
Structured 6-8 week onboarding program with corporate training and field ride-alongs
Ongoing coaching and development, with full ramp-up expected within ~6 months
Exposure to best practices across a nationwide network of dealerships
Why Join This Program?
Be part of a high-visibility, high-impact initiative supporting over 4,000 dealerships nationwide
Work with a collaborative, high-energy team focused on continuous improvement
Gain valuable experience in consulting, operations, and performance optimization
Company vehicle provided for business travel
EOE, including Disability/Veterans.
How to Apply for This Job:
To apply for this position, please follow these steps: Apply for this job with your current resume. We'll get back to you the same day with some feedback on your application. Next you'll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we'll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.
#HRUProfesional
Field-Based | Various U.S. Locations (Near Major Airport Required)
Full-Time Direct Hire | Travel-Intensive Role
$55K + Company Vehicle Provided (for work usage only)
Drive Dealership Performance. Elevate Customer Experience.
Join a high-impact, nationally recognized program supporting thousands of dealerships across the U.S. The Service Lane Specialist plays a critical role in helping dealerships modernize operations, increase service profitability, and deliver an exceptional customer experience through the implementation of cutting-edge service lane technologies.
This is a dynamic, field-facing role combining consulting, training, and performance coaching-ideal for someone who thrives on influencing change and building strong relationships.
What You'll Do
Strategic Consulting & Performance Coaching
Partner directly with dealership leadership to implement best-in-class service lane processes
Coach Service Advisors, Managers, and BDC teams on improving efficiency, customer retention, and profitability
Drive adoption of key programs such as MPVI (Multi-Point Vehicle Inspections) and GM service standards
Digital Tool Optimization
Lead implementation and optimization of service lane technologies, including Online Service Scheduling (OSS)
Ensure systems are properly configured and fully utilized to maximize appointment flow and shop capacity
Troubleshoot technical and process-related challenges
Performance Management & KPI Ownership
Monitor and analyze dealership performance across key metrics (cycle times, retention, customer satisfaction)
Develop and execute improvement plans for underperforming stores
Support dealerships in meeting program requirements and achieving incentive targets
Relationship Management & Collaboration
Act as a trusted advisor and liaison between dealerships and regional leadership teams
Communicate program updates, progress, and opportunities across stakeholders
Share best practices and success stories to drive continuous improvement
What Success Looks Like
Within your first 90 days, you'll be actively influencing dealership performance, building strong relationships, and delivering measurable improvements in operational efficiency and customer experience.
Required
1-3+ years of experience in automotive dealership operations, service, BDC, or OEM environment
Strong understanding of dealership service workflows and cross-functional operations
Excellent communication, presentation, and relationship-building skills
Highly organized, self-motivated, and comfortable working independently in a field-based role
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Valid driver's license and ability to travel extensively
Preferred
Experience in consultative sales, training, or field support roles
Familiarity with service platforms (Service Workbench, Xtime, Service Edge, etc.)
Knowledge of Dealership Management Systems (DMS)
Background in performance improvement or process optimization
Travel & Work Environment
Travel 3-4 days per week, visiting 4-6 dealerships weekly
Overnight travel (2-3 nights/week) depending on territory
Must reside within 60 minutes of a major airport
Business professional attire required in the field
Training & Development
Structured 6-8 week onboarding program with corporate training and field ride-alongs
Ongoing coaching and development, with full ramp-up expected within ~6 months
Exposure to best practices across a nationwide network of dealerships
Why Join This Program?
Be part of a high-visibility, high-impact initiative supporting over 4,000 dealerships nationwide
Work with a collaborative, high-energy team focused on continuous improvement
Gain valuable experience in consulting, operations, and performance optimization
Company vehicle provided for business travel
EOE, including Disability/Veterans.
How to Apply for This Job:
To apply for this position, please follow these steps: Apply for this job with your current resume. We'll get back to you the same day with some feedback on your application. Next you'll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we'll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.
#HRUProfesional