Patient Services Coordinator - UH Oncology Infusion Fairhope - Mitchell Cancer I
USA Health, Fairhope, AL, United States
Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
Works at front desk of cancer center and oversees the check in and registration of patients to Include all requirements of registration paperwork, copay collection, scheduling, verification of patient contact information and all other functions required for services provided to oncology patients
As the first person patient will see, acts as ambassador of front line service for patients
Travels to various MCI locations to provide front desk coverage
Greets and welcomes all customers utilizing USA customer service model
Assists with patient flow and coordinate a positive patient experience throughout the check In process
Independently completes front desk responsibilities
Maintains strong working relationships with administrative and clinical teams
Participates as a key contributor to the JP Morgan patient satisfaction initiatives within the department
Cross-trains in multiple administrative support functions
Proactively update patients on waits and delays
Proactively identifies opportunities for improvement and facilitates problem resolution
Demonstrate maturity and professionalism with patients, staff and leaders
Completes all mandatory department, educational and hospital requirements
Adheres to current Infection Control and Safety Standards
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as assigned
Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
High School Diploma or equivalent and 2 years clerical experience in a Customer service or healthcare setting Required
Comparable combination of education and experience may substitute for the above requirements.
Equal Employment Opportunity/Affirmative Action Employer
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer - minorities/females/veterans/disabilities/sexual orientation/gender identity.
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
Works at front desk of cancer center and oversees the check in and registration of patients to Include all requirements of registration paperwork, copay collection, scheduling, verification of patient contact information and all other functions required for services provided to oncology patients
As the first person patient will see, acts as ambassador of front line service for patients
Travels to various MCI locations to provide front desk coverage
Greets and welcomes all customers utilizing USA customer service model
Assists with patient flow and coordinate a positive patient experience throughout the check In process
Independently completes front desk responsibilities
Maintains strong working relationships with administrative and clinical teams
Participates as a key contributor to the JP Morgan patient satisfaction initiatives within the department
Cross-trains in multiple administrative support functions
Proactively update patients on waits and delays
Proactively identifies opportunities for improvement and facilitates problem resolution
Demonstrate maturity and professionalism with patients, staff and leaders
Completes all mandatory department, educational and hospital requirements
Adheres to current Infection Control and Safety Standards
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as assigned
Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
High School Diploma or equivalent and 2 years clerical experience in a Customer service or healthcare setting Required
Comparable combination of education and experience may substitute for the above requirements.
Equal Employment Opportunity/Affirmative Action Employer
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer - minorities/females/veterans/disabilities/sexual orientation/gender identity.