Freight Associate
The UPS Store, Tampa, FL, United States
The Freight Associate plays a crucial role in managing the pickup, packing, and shipping of high-value items to our customers. Operating under The UPS Store, you will primarily use our shipping services to ensure timely and secure delivery. This position requires excellent communication skills, as you will be responsible for coordinating with customers via phone, email, or in person to arrange pickup times, select appropriate shipping methods, and discuss insurance options. Additionally, you will be entrusted with handling highly sensitive and confidential customer information, both digitally through the freight website database and physically through document management. .
With proper training, you will learn to package a variety of fragile, heavy, or high-value items. When handling the packaging process, your attention to detail is paramount. It is absolutely critical to package them in a manner that preserves their integrity throughout transportation by truck, boat, or plane. This will be achieved by utilizing state of the art packing materials and employing premier packing techniques.
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers' packing, shipping problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
One year of customer service experience required (more preferred)
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Good project and time management skills
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 50+ pounds
With proper training, you will learn to package a variety of fragile, heavy, or high-value items. When handling the packaging process, your attention to detail is paramount. It is absolutely critical to package them in a manner that preserves their integrity throughout transportation by truck, boat, or plane. This will be achieved by utilizing state of the art packing materials and employing premier packing techniques.
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers' packing, shipping problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
One year of customer service experience required (more preferred)
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Good project and time management skills
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 50+ pounds