Front Desk Attendant
Arcis Golf, Dublin, OH, United States
Club Location:
The Club at Tartan Fields - Dublin, OH
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Position Summary
The Front Desk Associate serves as the first point of contact for members, guests, and visitors at The Club at Tartan Fields. This role sets the tone for the member experience by delivering exceptional hospitality, professionalism, and personalized service. The ideal candidate is welcoming, organized, detail-oriented, and thrives in a high-touch, private club environment.
Key Responsibilities
Member & Guest Experience
Greet members and guests warmly and professionally upon arrival and departure
Provide exceptional customer service in person and over the phone
Assist with general club inquiries, directions, and event information
Maintain confidentiality and discretion regarding member information
Ensure every interaction reflects the Club's service standards and culture
Administrative Support
Answer and route incoming calls efficiently and professionally
Manage reservations for dining, events, and club amenities as directed
Assist with tee time inquiries and coordination with the Golf Shop
Process payments, member charges, and basic transactions accurately
Maintain accurate records, logs, and front desk documentation
Communication & Coordination
Communicate daily events, member needs, and operational updates to relevant departments
Support food & beverage, golf operations, and event teams as needed
Assist in distributing club communications and promotional materials
Facility Presentation
Maintain a clean, organized, and professional front desk area
Monitor lobby and common areas to ensure readiness and presentation standards
Report maintenance or safety concerns promptly
Qualifications
Previous hospitality, country club, hotel, or customer service experience preferred
Professional appearance and demeanor
Strong communication and interpersonal skills
Proficiency in Microsoft Office and club management software preferred
Ability to multitask in a fast-paced environment
Flexible schedule, including evenings, weekends, and holidays
Core Competencies
Service Excellence
Professionalism & Discretion
Attention to Detail
Team Collaboration
Problem Solving
Positive Attitude
Physical Requirements
Ability to stand for extended periods
Ability to lift up to 25 pounds occasionally
What We Offer
Competitive hourly compensation
A team-oriented, hospitality-driven culture
Opportunities for growth within The Club at Tartan Fields
If you'd like, I can also create:
A shorter posting version for Indeed/Arcis Careers
A more hospitality-focused version
Or one aligned specifically to your club's cultural pillars and service standards
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
The Club at Tartan Fields - Dublin, OH
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
Position Summary
The Front Desk Associate serves as the first point of contact for members, guests, and visitors at The Club at Tartan Fields. This role sets the tone for the member experience by delivering exceptional hospitality, professionalism, and personalized service. The ideal candidate is welcoming, organized, detail-oriented, and thrives in a high-touch, private club environment.
Key Responsibilities
Member & Guest Experience
Greet members and guests warmly and professionally upon arrival and departure
Provide exceptional customer service in person and over the phone
Assist with general club inquiries, directions, and event information
Maintain confidentiality and discretion regarding member information
Ensure every interaction reflects the Club's service standards and culture
Administrative Support
Answer and route incoming calls efficiently and professionally
Manage reservations for dining, events, and club amenities as directed
Assist with tee time inquiries and coordination with the Golf Shop
Process payments, member charges, and basic transactions accurately
Maintain accurate records, logs, and front desk documentation
Communication & Coordination
Communicate daily events, member needs, and operational updates to relevant departments
Support food & beverage, golf operations, and event teams as needed
Assist in distributing club communications and promotional materials
Facility Presentation
Maintain a clean, organized, and professional front desk area
Monitor lobby and common areas to ensure readiness and presentation standards
Report maintenance or safety concerns promptly
Qualifications
Previous hospitality, country club, hotel, or customer service experience preferred
Professional appearance and demeanor
Strong communication and interpersonal skills
Proficiency in Microsoft Office and club management software preferred
Ability to multitask in a fast-paced environment
Flexible schedule, including evenings, weekends, and holidays
Core Competencies
Service Excellence
Professionalism & Discretion
Attention to Detail
Team Collaboration
Problem Solving
Positive Attitude
Physical Requirements
Ability to stand for extended periods
Ability to lift up to 25 pounds occasionally
What We Offer
Competitive hourly compensation
A team-oriented, hospitality-driven culture
Opportunities for growth within The Club at Tartan Fields
If you'd like, I can also create:
A shorter posting version for Indeed/Arcis Careers
A more hospitality-focused version
Or one aligned specifically to your club's cultural pillars and service standards
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.