Patient Financial Services Lead
King's Daughters, Ashland, KY, United States
At UK King's Daughters, we're not just a healthcare facility - we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're more than just a place to work; we're a place to grow, thrive, and contribute to our community.
Job Description :
Job Summary
Responsible for overseeing daily patient financial operations to ensure accuracy, efficiency, and compliance. Provides guidance and support to staff to optimize billing, follow-up, collections, and reimbursement processes. Coordinates cross-functional efforts to resolve complex account issues and enhance patient experience. Ensures adherence to regulatory standards and organizational policies. Develops strategies to improve financial performance and operational outcomes.
Essential Functions
• Oversees patient financial services team performance to ensure accuracy and efficiency in billing, follow-up, collections, and/or denials resolution.
• Monitors accounts receivable to identify, analyze, and resolve outstanding balances, including overseeing timely cash posting and reconciliation activities.
• Ensures compliance with federal, state, and organizational regulations, policies, and procedures.
• Coordinates workflow and provides mentoring, coaching, and performance feedback to staff.
• Collaborates with clinical and administrative departments to resolve financial discrepancies and patient inquiries.
• Develops and implements process improvements to enhance revenue cycle efficiency and patient satisfaction.
• Assists with reviews, reconciliations, and documentation to ensure data integrity and regulatory compliance.
• Escalates complex issues and coordinates solutions with internal and external stakeholders.
• Performs other duties as assigned.
Education Requirement: High school diploma or equivalent
Experience Requirement: 7+ years of experience
An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
Certifications & Licensures: N/A
Working Conditions
A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional ( Physical Demands
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.
Department :
Patient Accounting
Shift :
Days (United States of America)
Time Type :
Full time
Address :
2000 Ashland Drive
City, State :
Ashland, Kentucky
Job Description :
Job Summary
Responsible for overseeing daily patient financial operations to ensure accuracy, efficiency, and compliance. Provides guidance and support to staff to optimize billing, follow-up, collections, and reimbursement processes. Coordinates cross-functional efforts to resolve complex account issues and enhance patient experience. Ensures adherence to regulatory standards and organizational policies. Develops strategies to improve financial performance and operational outcomes.
Essential Functions
• Oversees patient financial services team performance to ensure accuracy and efficiency in billing, follow-up, collections, and/or denials resolution.
• Monitors accounts receivable to identify, analyze, and resolve outstanding balances, including overseeing timely cash posting and reconciliation activities.
• Ensures compliance with federal, state, and organizational regulations, policies, and procedures.
• Coordinates workflow and provides mentoring, coaching, and performance feedback to staff.
• Collaborates with clinical and administrative departments to resolve financial discrepancies and patient inquiries.
• Develops and implements process improvements to enhance revenue cycle efficiency and patient satisfaction.
• Assists with reviews, reconciliations, and documentation to ensure data integrity and regulatory compliance.
• Escalates complex issues and coordinates solutions with internal and external stakeholders.
• Performs other duties as assigned.
Education Requirement: High school diploma or equivalent
Experience Requirement: 7+ years of experience
An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
Certifications & Licensures: N/A
Working Conditions
A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional ( Physical Demands
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.
Department :
Patient Accounting
Shift :
Days (United States of America)
Time Type :
Full time
Address :
2000 Ashland Drive
City, State :
Ashland, Kentucky