Guest Experience Consultant
Hope's Global Getaways, Gilbert, AZ, United States
About the job Guest Experience Consultant
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Overview
We are currently inviting applications from service-oriented individuals to join our team as Guest Experience Consultant. In this role, you will assist clients as they prepare for upcoming leisure trips by helping organize travel details, reviewing destination options, and supporting a smooth and positive planning experience from start to finish.
This opportunity is a great match for individuals who enjoy working with people, staying organized across multiple requests, and learning about vacation experiences such as resort stays, cruises, guided tours, and international travel. Training resources and ongoing support are provided to help you succeed in the role.
Core Responsibilities
Assist clients with arranging vacation components including flights, accommodations, cruises, excursions, and activities
Provide helpful destination suggestions based on traveler interests and preferences
Communicate with clients through email, messaging platforms, and phone when appropriate
Support coordination of reservations with supplier partners
Maintain accurate itinerary records within internal coordination systems
Stay informed on destination highlights, supplier promotions, and seasonal travel opportunities
Help ensure travelers remain updated throughout their trip preparation process
Contribute to a positive client planning experience from inquiry through confirmation
Candidate Qualifications
Interest in guest support and vacation planning services
Strong written and verbal communication abilities
Ability to stay organized while managing multiple client requests
Comfortable working independently in a remote environment
Familiarity with standard computer tools and online systems
Must be at least 18 years of age
Must reside in the U.S., U.K., Mexico, Spain, Australia or another approved hiring region
Perks & Benefits
Flexible remote scheduling structure
Structured onboarding and continued mentorship support
Access to supplier partnerships and travel coordination platforms
Eligibility for travel-related incentives and industry perks
Opportunities to grow into expanded guest experience or coordination roles over time
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Overview
We are currently inviting applications from service-oriented individuals to join our team as Guest Experience Consultant. In this role, you will assist clients as they prepare for upcoming leisure trips by helping organize travel details, reviewing destination options, and supporting a smooth and positive planning experience from start to finish.
This opportunity is a great match for individuals who enjoy working with people, staying organized across multiple requests, and learning about vacation experiences such as resort stays, cruises, guided tours, and international travel. Training resources and ongoing support are provided to help you succeed in the role.
Core Responsibilities
Assist clients with arranging vacation components including flights, accommodations, cruises, excursions, and activities
Provide helpful destination suggestions based on traveler interests and preferences
Communicate with clients through email, messaging platforms, and phone when appropriate
Support coordination of reservations with supplier partners
Maintain accurate itinerary records within internal coordination systems
Stay informed on destination highlights, supplier promotions, and seasonal travel opportunities
Help ensure travelers remain updated throughout their trip preparation process
Contribute to a positive client planning experience from inquiry through confirmation
Candidate Qualifications
Interest in guest support and vacation planning services
Strong written and verbal communication abilities
Ability to stay organized while managing multiple client requests
Comfortable working independently in a remote environment
Familiarity with standard computer tools and online systems
Must be at least 18 years of age
Must reside in the U.S., U.K., Mexico, Spain, Australia or another approved hiring region
Perks & Benefits
Flexible remote scheduling structure
Structured onboarding and continued mentorship support
Access to supplier partnerships and travel coordination platforms
Eligibility for travel-related incentives and industry perks
Opportunities to grow into expanded guest experience or coordination roles over time