Customer Services Intern
Safran, West Henrietta, NY, United States
We're looking for a Customer Services Intern to join our team in West Henrietta, NY.
Who we are:
Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.
Within Safran Electronics & Defense, our Timing & Synchronization division is the leader in R-PNT (Resilient Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.
In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.
The Position:
We are seeking a detail-oriented and motivated Customer Services Intern to join our team within a fast-paced, high-tech environment. This internship is designed for business students interested in gaining hands-on experience in customer operations, financial processes, and service delivery.
The intern will support key customer service functions, including quote generation, service contract creation, and invoicing, while collaborating cross-functionally with sales, finance, and operations teams.
The Day to Day:
Assist in preparing and processing customer quotes for products and services
Support the review, and maintenance of service renewal contracts
Generate and track customer invoices, ensuring accuracy and timeliness
Maintain and update customer records in internal systems (e.g., CRM/ERP)
Collaborate with internal teams to ensure smooth order-to-cash processes
Respond to internal and external inquiries related to billing and contracts
Identify opportunities to improve workflow efficiency and data accuracy
What you Bring to Safran:
Currently pursuing a Bachelor's degree in Business Administration, Finance, Management, or a related field
Strong attention to detail and organizational skills
Proficiency in Microsoft Excel and general office tools
Excellent written and verbal communication skills
Ability to manage multiple tasks and meet deadlines
Interest in technology and business operations
Preferred Qualifications
Familiarity with CRM or ERP systems (e.g., Salesforce, SAP, Oracle)
Prior internship or coursework related to business operations, finance, or customer service
What You'll Gain
Hands-on experience in a high-tech business environment
Exposure to real-world customer service and financial operations processes
Opportunity to work cross-functionally with multiple departments
Mentorship and professional development opportunities
Ideal Candidate Profile
This role is ideal for business majors who are analytical, detail-oriented, and interested in how customer service, finance, and operations intersect within a technology-driven company.
Visit our website for more information or check out our videos on YouTube
At Safran Electronics & Defense, you'll combine passion for your job with a quality work environment adapted to a good life balance. Benefit from a variety of opportunities to shape the career path that suits you: our leaders and technical experts are there to support you from your integration and career development, in France and abroad.
Safran Trusted 4D, Inc is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran's status or any protected category. We encourage veterans and people with disabilities to apply.
Who we are:
Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.
Within Safran Electronics & Defense, our Timing & Synchronization division is the leader in R-PNT (Resilient Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.
In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.
The Position:
We are seeking a detail-oriented and motivated Customer Services Intern to join our team within a fast-paced, high-tech environment. This internship is designed for business students interested in gaining hands-on experience in customer operations, financial processes, and service delivery.
The intern will support key customer service functions, including quote generation, service contract creation, and invoicing, while collaborating cross-functionally with sales, finance, and operations teams.
The Day to Day:
Assist in preparing and processing customer quotes for products and services
Support the review, and maintenance of service renewal contracts
Generate and track customer invoices, ensuring accuracy and timeliness
Maintain and update customer records in internal systems (e.g., CRM/ERP)
Collaborate with internal teams to ensure smooth order-to-cash processes
Respond to internal and external inquiries related to billing and contracts
Identify opportunities to improve workflow efficiency and data accuracy
What you Bring to Safran:
Currently pursuing a Bachelor's degree in Business Administration, Finance, Management, or a related field
Strong attention to detail and organizational skills
Proficiency in Microsoft Excel and general office tools
Excellent written and verbal communication skills
Ability to manage multiple tasks and meet deadlines
Interest in technology and business operations
Preferred Qualifications
Familiarity with CRM or ERP systems (e.g., Salesforce, SAP, Oracle)
Prior internship or coursework related to business operations, finance, or customer service
What You'll Gain
Hands-on experience in a high-tech business environment
Exposure to real-world customer service and financial operations processes
Opportunity to work cross-functionally with multiple departments
Mentorship and professional development opportunities
Ideal Candidate Profile
This role is ideal for business majors who are analytical, detail-oriented, and interested in how customer service, finance, and operations intersect within a technology-driven company.
Visit our website for more information or check out our videos on YouTube
At Safran Electronics & Defense, you'll combine passion for your job with a quality work environment adapted to a good life balance. Benefit from a variety of opportunities to shape the career path that suits you: our leaders and technical experts are there to support you from your integration and career development, in France and abroad.
Safran Trusted 4D, Inc is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran's status or any protected category. We encourage veterans and people with disabilities to apply.