ServiceNow Tech Lead
CRG, Charlotte, NC, United States
ServiceNow Tech Lead
Location:
Remote with monthly travel to Charlotte, NC
Duration:
6-month Contract with potential to extend
Pay:
$65-70/hour W2
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Responsibilities
The Tech Lead will tightly partner with the Product Manager of the pod to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes
Anchor the technical integrity of the product, guiding engineering decisions and feasibility
Determine HOW the product will be built efficiently, securely and safely
Lead architectural decisions, code quality and engineering best practices
Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)
Own technical delivery and quality
Support technical team growth, removes, technical blockers, and ensures engineering velocity
Includes but is not limited to:
Day-to-day technical execution with 'team/pod'
Team Guidance in 'Breaking Down the Work'
Support in translating high-level requirements into technical tasks and stories
Assess complexity & effort
Collaborate with engineers and technical resources other teams
Includes Entire Vendor Domain:
Back-end Infrastructure/MDM/Data Pipelines/et
Service Now Internal/External requirements
Dev-Ops requirements
Cross-functional requirements (S4/Adams/SSO/etc)
Oversee Spike work
Oversee proper technical documentation in Confluence
Define and enforce technical standards, best practices, arch guidelines
Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
Close partnership with Dev-Ops to ensure work is scoped and meets requirements
Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
Scalability, Security, and Performance - Technical Roadmap
Mitigate technical debt
Identify and mitigate technical risks or bottlenecks in development
Defect Triaging and troubleshoot critical issues and guide resolution
Perform code reviews, UAT Testing Plans, ensure robust testing
Drive continuous integration best practices
Support team growth and support
Identify and surface gaps in resources (expertise and quantity)
Qualifications
Bachelor's degree required.
5+ years of experience in cloud architecture, data engineering, or solution development in AWS environments.
2+ years in a technical leadership role, overseeing architecture decisions and mentoring developers.
Expertise in core AWS services: S3, Lambda, Glue, Redshift, DynamoDB, API Gateway, Step Functions, Aurora.
Proficient in Python for scripting, automation, and ETL development.
Familiarity with microservices architecture, API design, and serverless computing models.
Solid understanding of DevOps practices including CI/CD, observability, and infrastructure automation.
Experience managing delivery using Agile, Scrum, or SAFe methodologies.
Nice-to-Have / Preferred Skills
Exposure to Master Data Management (MDM) platforms such as Informatica, Reltio, or Stibo.
AWS certifications (e.g., Solutions Architect, DevOps Engineer, Data Analytics).
Knowledge of modern data stack and Lakehouse architecture (e.g., Lake Formation, Athena, Snowflake).
Familiarity with metadata management, data quality frameworks, and data governance.
Understanding of data privacy and compliance (GDPR, CCPA).
Integration experience with enterprise systems and tools like ServiceNow.
Category Code: JN008
#LI-MD1
Location:
Remote with monthly travel to Charlotte, NC
Duration:
6-month Contract with potential to extend
Pay:
$65-70/hour W2
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Responsibilities
The Tech Lead will tightly partner with the Product Manager of the pod to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes
Anchor the technical integrity of the product, guiding engineering decisions and feasibility
Determine HOW the product will be built efficiently, securely and safely
Lead architectural decisions, code quality and engineering best practices
Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)
Own technical delivery and quality
Support technical team growth, removes, technical blockers, and ensures engineering velocity
Includes but is not limited to:
Day-to-day technical execution with 'team/pod'
Team Guidance in 'Breaking Down the Work'
Support in translating high-level requirements into technical tasks and stories
Assess complexity & effort
Collaborate with engineers and technical resources other teams
Includes Entire Vendor Domain:
Back-end Infrastructure/MDM/Data Pipelines/et
Service Now Internal/External requirements
Dev-Ops requirements
Cross-functional requirements (S4/Adams/SSO/etc)
Oversee Spike work
Oversee proper technical documentation in Confluence
Define and enforce technical standards, best practices, arch guidelines
Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
Close partnership with Dev-Ops to ensure work is scoped and meets requirements
Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
Scalability, Security, and Performance - Technical Roadmap
Mitigate technical debt
Identify and mitigate technical risks or bottlenecks in development
Defect Triaging and troubleshoot critical issues and guide resolution
Perform code reviews, UAT Testing Plans, ensure robust testing
Drive continuous integration best practices
Support team growth and support
Identify and surface gaps in resources (expertise and quantity)
Qualifications
Bachelor's degree required.
5+ years of experience in cloud architecture, data engineering, or solution development in AWS environments.
2+ years in a technical leadership role, overseeing architecture decisions and mentoring developers.
Expertise in core AWS services: S3, Lambda, Glue, Redshift, DynamoDB, API Gateway, Step Functions, Aurora.
Proficient in Python for scripting, automation, and ETL development.
Familiarity with microservices architecture, API design, and serverless computing models.
Solid understanding of DevOps practices including CI/CD, observability, and infrastructure automation.
Experience managing delivery using Agile, Scrum, or SAFe methodologies.
Nice-to-Have / Preferred Skills
Exposure to Master Data Management (MDM) platforms such as Informatica, Reltio, or Stibo.
AWS certifications (e.g., Solutions Architect, DevOps Engineer, Data Analytics).
Knowledge of modern data stack and Lakehouse architecture (e.g., Lake Formation, Athena, Snowflake).
Familiarity with metadata management, data quality frameworks, and data governance.
Understanding of data privacy and compliance (GDPR, CCPA).
Integration experience with enterprise systems and tools like ServiceNow.
Category Code: JN008
#LI-MD1