EHR Support Analyst II (Supporting Revenue Cycle Management/Billing)
Salt River Pima Maricopa Indian Community, Scottsdale, AZ, United States
Salary:
$106,183.00 - $148,660.00 Annually
Location :
Scottsdale, AZ
Job Type:
Full-Time
Job Number:
101223-251016
Department:
Health & Human Services
Opening Date:
04/24/2026
Closing Date:
5/1/2026 11:59 PM Arizona
Definition
**IF YOU PREVIOUSLY APPLIED FOR THIS POSITION, YOU DO NOT NEED TO RE-SUBMIT YOUR APPLICATION**
Position Summary:
Under general supervision of the department manager. The Healthcare Electronic Health Records (EHR) Support Analyst II plays a crucial role in ensuring the efficient operation and support of the Electronic Health Records system within a healthcare organization. The ESA Analyst II is responsible for resolving system issues, providing technical support to end-users, and assisting in the ongoing improvement and optimization of the EHR system, leveraging their knowledge of healthcare industry standards and practices. This role will work closely with the OCHIN Vendor in supporting the delivery of ongoing education and coaching and will connect system functionality with operational needs and success metrics.
This job class is treated as FLSA Exempt.
Essential Functions:
Essential functions may vary among positions, but may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.
Examples of Tasks
1.
ESA Program Participation & Support
Assists in the development and ongoing management of the EHR Support Analyst (ESA) program.
Supports and coordinates ESA program activities, ensuring goals are met in customer satisfaction, safety, quality, and team member performance.
Takes ownership of small assignments or workstreams within the ESA program.
2.
User Support & Coaching
Provide advanced first-line support to end-users (providers, nurses, administrative staff).
Resolve login, access, workflow, and mid-level Epic issues; escalate critical or complex problems appropriately.
Mentor and coach peers and junior ESA staff on support best practices and issue resolution.
Serve as a knowledgeable resource for staff and patients on system workflows and healthcare processes.
3.
Issue Resolution & Problem Solving
Identify, analyze, and resolve mid-to-complex technical and workflow issues with an emphasis on creative, patient-centered solutions.
Collaborate with vendors, IT, or governance groups to ensure minimal disruption to clinical care.
4.
Documentation, Training & Knowledge Sharing
Develop and maintain guides, workflows, job aids, and support documentation.
Deliver informal peer coaching, group trainings, and end-user education.
Participate in the design of training materials and contribute to continuous documentation improvement.
5.
System Configuration & Optimization
Assist with system configuration and customization across multiple Epic modules (e.g., documentation templates, order sets, e-prescribing).
Validate that system updates align with regulatory requirements, industry standards, and clinical best practices.
6.
Testing, QA & Change Requests
Lead small-scale testing efforts for release notes, patches, and enhancements.
Coordinate and execute UAT for assigned release content.
Validate workflows after updates to ensure safety and integrity of patient data.
7.
Compliance & Security
Monitor access, audit trails, and system usage to ensure HIPAA compliance and patient data security.
Partner with IT security and compliance teams on identified risks.
8.
Reporting & Analytics
Design and interpret custom reports for system usage, performance trends, and operational decision-making.
Present data insights to highlight risks, trends, and opportunities for improvement.
9.
Collaboration & Communication
Coordinate with IT teams, EHR vendors, clinical stakeholders, and operations staff to resolve issues and optimize workflows.
Escalate issues effectively while maintaining clear communication across functions.
10.
Continuous Improvement & Strategic Awareness
Participate in process improvement initiatives and lead small projects or pilots to enhance clinical efficiency and patient care.
Stay informed on healthcare and EHR industry trends, anticipate organizational needs, and align efforts with departmental priorities.
Knowledge, Skills, Abilities, and Other Characteristics:
Knowledge of the history, culture, laws, rules, customs and traditions of the SRPMIC.
Knowledge of the purpose, current issues, projects, organization, policies, and employee responsibilities of the division to which assigned.
Strong Epic knowledge (preferably OCHIN), with proficiency across multiple modules.
Knowledge of healthcare operations, compliance (HIPAA), FQHC environments, and industry metrics.
Skilled in advanced troubleshooting, workflow validation, and mid-level configuration.
Excellent communication and customer service skills with healthcare professionals.
Strong problem-solving and analytical skills, with ability to design and interpret reports.
Demonstrates empathy, adaptability, and collaborative teamwork.
Ability to mentor peers, lead small initiatives, and work independently on assigned projects.
Proficient in Microsoft Office, Teams, SharePoint, Epic tools, and project management practices.
Minimum Qualifications
Education & Experience: A Bachelor's degree in the Healthcare Administration, Healthcare Technology, Healthcare Informatics or closely related discipline, equivalent professional experience considered.
Minimum of 5 years of full-time work experience within a clinical facility
Must have minimum of 3 years of support experience with Epic EHR Software
Must have an active EPIC Certifications/Proficiencies in Ambulatory, Acute, EpicCare, Willow, Wisdom, Prelude, Cadence or Resolute PB OR a clinical license.
Underfill Eligibility:
An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill
Special Requirements
Employment is contingent upon successful completion of an extensive background check and drug screening. Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".
You will be expected to work a rotating on-call shift and may be required to work nights and weekends depending on project requirements.
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.
"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
In order to obtain preference, the following is required:
1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).
Documents may be submitted by one of the following methods:
1) attach to application
2) fax (480) 362-5860
3) mail or hand deliver to Human Resources.
Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted.
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.
Salt River Pima-Maricopa Indian Community Employee Benefits Overview
Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.
Health Care Benefits
SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.
Medical : Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.
Dental : Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.
Vision : Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.
Life
Insurance : All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.
Retirement Plans
SRPMIC supports your long-term financial goals through multiple retirement plan options:
401(k) and Roth Plans : Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.
Public Safety Personnel Retirement System (PSPRS):
Available to eligible certified police officers and firefighters.
Arizona State Retirement System (ASRS):
Available to Salt River School educators.
Health Reimbursement Arrangement (HRA):
A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.
Paid Leave & Holidays
Annual & Sick Leave:
Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.
Holidays:
SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.
Other SRPMIC Paid Benefits
Short-Term Disability
Long-Term Disability
Employee Assistance Program (EAP)
SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.
Additional Voluntary Benefits
WellPath Wellness Program:
A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.
Flexible Spending Accounts (FSA ): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.
Health Savings Account (HSA):
Available to employees enrolled in the HDHP.
Supplemental Life & AD&D Insurance:
Employees may purchase additional life and accidental death coverage for themselves and their dependents.
Public Service Loan Forgiveness (PSLF):
SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.
At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.
$106,183.00 - $148,660.00 Annually
Location :
Scottsdale, AZ
Job Type:
Full-Time
Job Number:
101223-251016
Department:
Health & Human Services
Opening Date:
04/24/2026
Closing Date:
5/1/2026 11:59 PM Arizona
Definition
**IF YOU PREVIOUSLY APPLIED FOR THIS POSITION, YOU DO NOT NEED TO RE-SUBMIT YOUR APPLICATION**
Position Summary:
Under general supervision of the department manager. The Healthcare Electronic Health Records (EHR) Support Analyst II plays a crucial role in ensuring the efficient operation and support of the Electronic Health Records system within a healthcare organization. The ESA Analyst II is responsible for resolving system issues, providing technical support to end-users, and assisting in the ongoing improvement and optimization of the EHR system, leveraging their knowledge of healthcare industry standards and practices. This role will work closely with the OCHIN Vendor in supporting the delivery of ongoing education and coaching and will connect system functionality with operational needs and success metrics.
This job class is treated as FLSA Exempt.
Essential Functions:
Essential functions may vary among positions, but may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.
Examples of Tasks
1.
ESA Program Participation & Support
Assists in the development and ongoing management of the EHR Support Analyst (ESA) program.
Supports and coordinates ESA program activities, ensuring goals are met in customer satisfaction, safety, quality, and team member performance.
Takes ownership of small assignments or workstreams within the ESA program.
2.
User Support & Coaching
Provide advanced first-line support to end-users (providers, nurses, administrative staff).
Resolve login, access, workflow, and mid-level Epic issues; escalate critical or complex problems appropriately.
Mentor and coach peers and junior ESA staff on support best practices and issue resolution.
Serve as a knowledgeable resource for staff and patients on system workflows and healthcare processes.
3.
Issue Resolution & Problem Solving
Identify, analyze, and resolve mid-to-complex technical and workflow issues with an emphasis on creative, patient-centered solutions.
Collaborate with vendors, IT, or governance groups to ensure minimal disruption to clinical care.
4.
Documentation, Training & Knowledge Sharing
Develop and maintain guides, workflows, job aids, and support documentation.
Deliver informal peer coaching, group trainings, and end-user education.
Participate in the design of training materials and contribute to continuous documentation improvement.
5.
System Configuration & Optimization
Assist with system configuration and customization across multiple Epic modules (e.g., documentation templates, order sets, e-prescribing).
Validate that system updates align with regulatory requirements, industry standards, and clinical best practices.
6.
Testing, QA & Change Requests
Lead small-scale testing efforts for release notes, patches, and enhancements.
Coordinate and execute UAT for assigned release content.
Validate workflows after updates to ensure safety and integrity of patient data.
7.
Compliance & Security
Monitor access, audit trails, and system usage to ensure HIPAA compliance and patient data security.
Partner with IT security and compliance teams on identified risks.
8.
Reporting & Analytics
Design and interpret custom reports for system usage, performance trends, and operational decision-making.
Present data insights to highlight risks, trends, and opportunities for improvement.
9.
Collaboration & Communication
Coordinate with IT teams, EHR vendors, clinical stakeholders, and operations staff to resolve issues and optimize workflows.
Escalate issues effectively while maintaining clear communication across functions.
10.
Continuous Improvement & Strategic Awareness
Participate in process improvement initiatives and lead small projects or pilots to enhance clinical efficiency and patient care.
Stay informed on healthcare and EHR industry trends, anticipate organizational needs, and align efforts with departmental priorities.
Knowledge, Skills, Abilities, and Other Characteristics:
Knowledge of the history, culture, laws, rules, customs and traditions of the SRPMIC.
Knowledge of the purpose, current issues, projects, organization, policies, and employee responsibilities of the division to which assigned.
Strong Epic knowledge (preferably OCHIN), with proficiency across multiple modules.
Knowledge of healthcare operations, compliance (HIPAA), FQHC environments, and industry metrics.
Skilled in advanced troubleshooting, workflow validation, and mid-level configuration.
Excellent communication and customer service skills with healthcare professionals.
Strong problem-solving and analytical skills, with ability to design and interpret reports.
Demonstrates empathy, adaptability, and collaborative teamwork.
Ability to mentor peers, lead small initiatives, and work independently on assigned projects.
Proficient in Microsoft Office, Teams, SharePoint, Epic tools, and project management practices.
Minimum Qualifications
Education & Experience: A Bachelor's degree in the Healthcare Administration, Healthcare Technology, Healthcare Informatics or closely related discipline, equivalent professional experience considered.
Minimum of 5 years of full-time work experience within a clinical facility
Must have minimum of 3 years of support experience with Epic EHR Software
Must have an active EPIC Certifications/Proficiencies in Ambulatory, Acute, EpicCare, Willow, Wisdom, Prelude, Cadence or Resolute PB OR a clinical license.
Underfill Eligibility:
An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill
Special Requirements
Employment is contingent upon successful completion of an extensive background check and drug screening. Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".
You will be expected to work a rotating on-call shift and may be required to work nights and weekends depending on project requirements.
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.
"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
In order to obtain preference, the following is required:
1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).
Documents may be submitted by one of the following methods:
1) attach to application
2) fax (480) 362-5860
3) mail or hand deliver to Human Resources.
Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted.
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.
Salt River Pima-Maricopa Indian Community Employee Benefits Overview
Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.
Health Care Benefits
SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.
Medical : Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.
Dental : Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.
Vision : Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.
Life
Insurance : All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.
Retirement Plans
SRPMIC supports your long-term financial goals through multiple retirement plan options:
401(k) and Roth Plans : Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.
Public Safety Personnel Retirement System (PSPRS):
Available to eligible certified police officers and firefighters.
Arizona State Retirement System (ASRS):
Available to Salt River School educators.
Health Reimbursement Arrangement (HRA):
A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.
Paid Leave & Holidays
Annual & Sick Leave:
Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.
Holidays:
SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.
Other SRPMIC Paid Benefits
Short-Term Disability
Long-Term Disability
Employee Assistance Program (EAP)
SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.
Additional Voluntary Benefits
WellPath Wellness Program:
A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.
Flexible Spending Accounts (FSA ): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.
Health Savings Account (HSA):
Available to employees enrolled in the HDHP.
Supplemental Life & AD&D Insurance:
Employees may purchase additional life and accidental death coverage for themselves and their dependents.
Public Service Loan Forgiveness (PSLF):
SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.
At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.