Guest Services Representative
City of Chaska, MN, Chaska, MN, United States
Salary:
$16.78 - $25.17 Hourly
Location :
Chaska Community Center, MN
Job Type:
Part-Time
Job Number:
26-00209
Department:
Parks & Recreation
Division:
Community Center
Opening Date:
04/17/2026
Closing Date:
5/3/2026 11:59 PM Central
FLSA Status:
Non-Exempt
Reports To:
Customer Service Supervisor
Job Summary
The Guest Services Representative helps create lifelong memories and a healthier community for all to enjoy in Chaska with an emphasis on providing exceptional customer service. This position serves a customer-facing role within the department's recreation facilities, including the Chaska Community Center (CCC) and Curling and Event Center (CEC).
This position requires the ability to work flexible hours, including mornings, afternoons, evenings, weekends, and/or holidays. The current shift openings are:
Mondays, Tuesdays, Wednesdays, and Thursdays from 4:45am - 8:15am
Fridays from 6:00am - 10:00am, 11:00am - 4:15pm, and 4:00pm - 9:15pm
Saturdays from 10:00am - 4:00pm
Sundays from 12:00pm - 6:15pm
The intended starting wage for this position is $16.78 - $18.50/hour
Responsibilities
1. Customer Service
Provides exceptional customer service by being knowledgeable of Parks and Recreation offerings and responding to inquiries with a welcoming, respectful, and positive tone.
Welcomes members and guests to the facility with a friendly smile and assists with checking them into the facility and/or steering them to the location of their activity or event.
Addresses inquiries, resolves customer concerns, and communicates program and facility information to ensure a positive customer experience. Serves as customer-facing staff for service desk operations at the CCC and/or CEC. Remains actively visible and ready to help during operating hours.
Registers patrons for memberships, program activities, leagues, admissions, and facility rentals utilizing recreation management software.
Stays informed and enforces policies, procedures, and operations and recommends changes that can increase efficiency and enhance the overall experience for both staff and customers.
Communicates necessary updates and information to co-workers and supervisors.
Conducts facility tours and provides information to customers.
Collaborates with the Parks and Recreation team to ensure an integrated experience for customers visiting the Chaska Community Center and Chaska Curling and Event Center.
2. Facilities and Operations
Assists with the set-up and tear-down of tables, chairs, and AV equipment in rooms and/or event spaces.
Performs light cleaning and maintenance as needed to ensure facilities are usable, clean, and safe. Restocks supplies as needed.
Completes incident and accident reports and assists with emergency procedures.
3. Finance and Budgeting
Handles cash, check, and/or credit card transactions in accordance with the City's accounting procedures.
4. Miscellaneous
Contributes ideas and collaborates with staff across the Parks and Recreation department to create a positive and energetic work environment.
Strives for excellence by participating in staff meetings and trainings.
Performs other duties as requested or assigned.
Qualifications
Education, Experience, Licenses, Certifications
Minimum of 15 years of age or older
Previous customer service experience is preferred
Other Required Knowledge, Skills, and Abilities
Excellent organizational skills with high attention to detail
Possess strong written and verbal communication skills, with the ability to engage effectively with individuals from diverse cultural, economic, and ethnic backgrounds.
Ability to work independently and to prioritize work tasks
Ability to multi-task and remain calm in difficult situations.
Ability to demonstrate a strong willingness to learn.
Ability to engage and provide care to patrons of all ages.
Ability to engage in active listening and seek clarification
Dedicated to patron safety and mission of the City of Chaska.
Represent the City of Chaska in a professional and positive manner at all times.
As a part-time City employee you
may
be eligible for the following benefits:
457b Tax-Deferred Retirement plan
Depending on position:
Pension through PERA with Employer Match
Pension through Chaska Fire Relief Assocation
Life insurance through NCPERS, if contributing to PERA
Chaska Community Center - individual membership (depends on position)
Chaska Town Course & The Loop at Chaska: discounts on green fees and merchandise
Public Student Loan Forgiveness
01
Are you 15 years or older?
Yes
No
02
Do you have previous customer service experience (e.g., cashier, front desk, restaurant host, etc.)
Yes
No
03
Please select all the shifts you are currently able to work.
Mondays from 4:45am - 8:15am
Tuesdays from 4:45am - 8:15am
Wednesdays from 4:45am - 8:15am
Thursdays from 4:45am - 8:15am
Fridays from 6:00am - 10:00am
Fridays from 11:00am - 4:15pm
Fridays from 4:00pm - 9:15pm
Saturdays from 10:00am - 4:00pm
Sundays from 12:00pm - 6:15pm
Another shift not listed
04
Please share any additional days/times you are available to work. Please be specific (e.g., Thursday afternoons, Sunday mornings, etc.)
Required Question
$16.78 - $25.17 Hourly
Location :
Chaska Community Center, MN
Job Type:
Part-Time
Job Number:
26-00209
Department:
Parks & Recreation
Division:
Community Center
Opening Date:
04/17/2026
Closing Date:
5/3/2026 11:59 PM Central
FLSA Status:
Non-Exempt
Reports To:
Customer Service Supervisor
Job Summary
The Guest Services Representative helps create lifelong memories and a healthier community for all to enjoy in Chaska with an emphasis on providing exceptional customer service. This position serves a customer-facing role within the department's recreation facilities, including the Chaska Community Center (CCC) and Curling and Event Center (CEC).
This position requires the ability to work flexible hours, including mornings, afternoons, evenings, weekends, and/or holidays. The current shift openings are:
Mondays, Tuesdays, Wednesdays, and Thursdays from 4:45am - 8:15am
Fridays from 6:00am - 10:00am, 11:00am - 4:15pm, and 4:00pm - 9:15pm
Saturdays from 10:00am - 4:00pm
Sundays from 12:00pm - 6:15pm
The intended starting wage for this position is $16.78 - $18.50/hour
Responsibilities
1. Customer Service
Provides exceptional customer service by being knowledgeable of Parks and Recreation offerings and responding to inquiries with a welcoming, respectful, and positive tone.
Welcomes members and guests to the facility with a friendly smile and assists with checking them into the facility and/or steering them to the location of their activity or event.
Addresses inquiries, resolves customer concerns, and communicates program and facility information to ensure a positive customer experience. Serves as customer-facing staff for service desk operations at the CCC and/or CEC. Remains actively visible and ready to help during operating hours.
Registers patrons for memberships, program activities, leagues, admissions, and facility rentals utilizing recreation management software.
Stays informed and enforces policies, procedures, and operations and recommends changes that can increase efficiency and enhance the overall experience for both staff and customers.
Communicates necessary updates and information to co-workers and supervisors.
Conducts facility tours and provides information to customers.
Collaborates with the Parks and Recreation team to ensure an integrated experience for customers visiting the Chaska Community Center and Chaska Curling and Event Center.
2. Facilities and Operations
Assists with the set-up and tear-down of tables, chairs, and AV equipment in rooms and/or event spaces.
Performs light cleaning and maintenance as needed to ensure facilities are usable, clean, and safe. Restocks supplies as needed.
Completes incident and accident reports and assists with emergency procedures.
3. Finance and Budgeting
Handles cash, check, and/or credit card transactions in accordance with the City's accounting procedures.
4. Miscellaneous
Contributes ideas and collaborates with staff across the Parks and Recreation department to create a positive and energetic work environment.
Strives for excellence by participating in staff meetings and trainings.
Performs other duties as requested or assigned.
Qualifications
Education, Experience, Licenses, Certifications
Minimum of 15 years of age or older
Previous customer service experience is preferred
Other Required Knowledge, Skills, and Abilities
Excellent organizational skills with high attention to detail
Possess strong written and verbal communication skills, with the ability to engage effectively with individuals from diverse cultural, economic, and ethnic backgrounds.
Ability to work independently and to prioritize work tasks
Ability to multi-task and remain calm in difficult situations.
Ability to demonstrate a strong willingness to learn.
Ability to engage and provide care to patrons of all ages.
Ability to engage in active listening and seek clarification
Dedicated to patron safety and mission of the City of Chaska.
Represent the City of Chaska in a professional and positive manner at all times.
As a part-time City employee you
may
be eligible for the following benefits:
457b Tax-Deferred Retirement plan
Depending on position:
Pension through PERA with Employer Match
Pension through Chaska Fire Relief Assocation
Life insurance through NCPERS, if contributing to PERA
Chaska Community Center - individual membership (depends on position)
Chaska Town Course & The Loop at Chaska: discounts on green fees and merchandise
Public Student Loan Forgiveness
01
Are you 15 years or older?
Yes
No
02
Do you have previous customer service experience (e.g., cashier, front desk, restaurant host, etc.)
Yes
No
03
Please select all the shifts you are currently able to work.
Mondays from 4:45am - 8:15am
Tuesdays from 4:45am - 8:15am
Wednesdays from 4:45am - 8:15am
Thursdays from 4:45am - 8:15am
Fridays from 6:00am - 10:00am
Fridays from 11:00am - 4:15pm
Fridays from 4:00pm - 9:15pm
Saturdays from 10:00am - 4:00pm
Sundays from 12:00pm - 6:15pm
Another shift not listed
04
Please share any additional days/times you are available to work. Please be specific (e.g., Thursday afternoons, Sunday mornings, etc.)
Required Question