Client Care Specialist
Animal Outpatient Specialty Network, Boxborough, MA, United States
Description:
Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone's contribution is valued.
We are seeking a Client Care Specialist to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities:
* Energetic
* Positive
* Upbeat personality
* Takes initiative
* Commitment to the needs of the clinic
* Punctual
* Willingness to teach others and share ideas
* Openness to diversity
* Adaptability to change
* Accountable
* Able to see big picture
* Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude
Requirements:
Knowledge, Skills and Abilities (including but not limited to):
* Excellent client service skills
* Excellent phone skills
* Computer skill preferred
* Excellent communication skills
* Ability to work in a team-oriented environment and problem solve
* Organized, ability to take direction, ability to handle money accurately and honestly
* High level of attention to detail
* Possess sound decision making skills and ability to multi-task while working in a stressful environment
Duties (including but not limited to):
* Client service
* Answer phone calls
* Take accurate messages and book appointments
* Maintain charts and computer records
* Pharmacy and retail sales
* Marketing implementation
* Maintenance/housekeeping
* Financial responsibilities
* Process patient photos and dental charts
Education and Physical Requirements:
* High school diploma or equivalent required
* Must have experience working in the public (ie: restaurant, retail or service business)
* Experience in a veterinary hospital or doctor's office is required
* Dependable attendance is required
* Must be able to lift 40 pounds
* The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day
Benefits:
* No weekends
* Paid vacation ( full-time employees only )
* Paid holidays ( full-time employees only )
* Competitive wages
* Medical, dental, vision, dependent care FSA, and short-term disability benefit options ( full-time employees only )
* Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
* 401K with employer match
* CE opportunities
* Uniforms
* Discounts on services and medications for employee pets
Compensation details: 20-25 Hourly Wage
PIab523443e4f6-29400-40155822
Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone's contribution is valued.
We are seeking a Client Care Specialist to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities:
* Energetic
* Positive
* Upbeat personality
* Takes initiative
* Commitment to the needs of the clinic
* Punctual
* Willingness to teach others and share ideas
* Openness to diversity
* Adaptability to change
* Accountable
* Able to see big picture
* Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude
Requirements:
Knowledge, Skills and Abilities (including but not limited to):
* Excellent client service skills
* Excellent phone skills
* Computer skill preferred
* Excellent communication skills
* Ability to work in a team-oriented environment and problem solve
* Organized, ability to take direction, ability to handle money accurately and honestly
* High level of attention to detail
* Possess sound decision making skills and ability to multi-task while working in a stressful environment
Duties (including but not limited to):
* Client service
* Answer phone calls
* Take accurate messages and book appointments
* Maintain charts and computer records
* Pharmacy and retail sales
* Marketing implementation
* Maintenance/housekeeping
* Financial responsibilities
* Process patient photos and dental charts
Education and Physical Requirements:
* High school diploma or equivalent required
* Must have experience working in the public (ie: restaurant, retail or service business)
* Experience in a veterinary hospital or doctor's office is required
* Dependable attendance is required
* Must be able to lift 40 pounds
* The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day
Benefits:
* No weekends
* Paid vacation ( full-time employees only )
* Paid holidays ( full-time employees only )
* Competitive wages
* Medical, dental, vision, dependent care FSA, and short-term disability benefit options ( full-time employees only )
* Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
* 401K with employer match
* CE opportunities
* Uniforms
* Discounts on services and medications for employee pets
Compensation details: 20-25 Hourly Wage
PIab523443e4f6-29400-40155822