Logistics Specialist
Element Science Inc, Redwood City, CA, United States
Element Science, Inc. is a medical device and digital health company redefining how patients with heart disease are monitored and treated as they transition from the hospital to the home. Our mission is to improve outcomes for patients at risk of life-threatening cardiac events through innovative solutions at the intersection of clinical-grade wearables, advanced algorithms, and therapy delivery.
We are entering an exciting phase of growth as we move from development into early commercialization. Our approach combines hardware, software, and services to deliver a more personalized and seamless patient experience-designed with both patients and clinicians in mind.Our product, a wearable patch defibrillator, is designed for patients with a temporary elevated risk of sudden cardiac arrest, addressing a significant and underserved population of over 500,000 patients in the U.S. By focusing on comfort, usability, and clinical effectiveness, we aim to transform the standard of care during this critical period.Headquartered in the San Francisco Bay Area, Element Science is backed by leading healthcare and technology investors, including Third Rock Ventures, GV (Google Ventures), Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.
LOGISTICS SPECIALIST
SUMMARY OF ROLE:
The Durable Medical Equipment (DME) Logistics Specialist will report to operations management. This team member is responsible for the coordination and oversight of DME orders once they are placed. This position is the point person with customer service, sales, field clinical team, operations, and warehouse shipping staff to ensure accurate and timely orders.
RESPONSIBILITIES:
* Act as a liaison between the Customer Service department, Shipping, Operations, Manufacturing, and Field Clinical Representatives (FCRs) to facilitate the timely and accurate fulfillment of orders
* Monitor field and distribution center inventory levels and provide metrics and inventory reports upon request
* Coordinate delivery times and dates with carriers and customer service/end users
* Assist in managing delivery changes or reroutes to meet field team & Customer Service requests
* Engage in inventory availability discussions with customer service and warehouse operations
* Manage FCR fulfillment selection for all orders, ensuring smooth order delivery
* Maintain distribution records to facilitate payment and timely invoicing
* Coordinate cycle counts of Finished Goods in the field & support traceability and discrepancy investigations
* Work with Quality Assurance to process returned materials when needed.
* Collaborate cross-functionally with operations and customer service teams to propose & implement continuous improvement opportunities to optimize shipping & product fulfillment processes
QUALIFICATIONS:
* 5+ years of experience in the DME/Healthcare/Med Device industry, preferred.
* Customer orientation and ability to adapt/respond to requests promptly.
* Ability to work in a cross-collaborative team environment, improving synergy and productivity.
* Proficient in MS Office applications and able to learn department and job-specific software systems.
* Familiar with ERP systems and practices.
* Ability to multitask, prioritize, and manage time effectively.
* Demonstrated effective verbal and written communication skills.
* Strong analytical skills and solution-oriented.
* Strong attention to detail and accuracy.
BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:
* Stock Options
* 90% employer-paid medical, dental, and vision insurance
* Company-paid Basic Life Insurance
* 401(k) retirement plan (Traditional and Roth)
* Competitive Paid Time Off
* Paid Holidays
* FSA (Flexible Spending Accounts)
* HSA (Health Savings Account)
* Employee Assistance Program through PEO
The salary for this exempt-level position will be based on experience and qualifications within an established pay range.
* Pay range: $70,000.00 - $83,000.00 + Annual Bonus
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.
At this time, we are unable to offer relocation assistance at Element Science.
We are entering an exciting phase of growth as we move from development into early commercialization. Our approach combines hardware, software, and services to deliver a more personalized and seamless patient experience-designed with both patients and clinicians in mind.Our product, a wearable patch defibrillator, is designed for patients with a temporary elevated risk of sudden cardiac arrest, addressing a significant and underserved population of over 500,000 patients in the U.S. By focusing on comfort, usability, and clinical effectiveness, we aim to transform the standard of care during this critical period.Headquartered in the San Francisco Bay Area, Element Science is backed by leading healthcare and technology investors, including Third Rock Ventures, GV (Google Ventures), Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.
LOGISTICS SPECIALIST
SUMMARY OF ROLE:
The Durable Medical Equipment (DME) Logistics Specialist will report to operations management. This team member is responsible for the coordination and oversight of DME orders once they are placed. This position is the point person with customer service, sales, field clinical team, operations, and warehouse shipping staff to ensure accurate and timely orders.
RESPONSIBILITIES:
* Act as a liaison between the Customer Service department, Shipping, Operations, Manufacturing, and Field Clinical Representatives (FCRs) to facilitate the timely and accurate fulfillment of orders
* Monitor field and distribution center inventory levels and provide metrics and inventory reports upon request
* Coordinate delivery times and dates with carriers and customer service/end users
* Assist in managing delivery changes or reroutes to meet field team & Customer Service requests
* Engage in inventory availability discussions with customer service and warehouse operations
* Manage FCR fulfillment selection for all orders, ensuring smooth order delivery
* Maintain distribution records to facilitate payment and timely invoicing
* Coordinate cycle counts of Finished Goods in the field & support traceability and discrepancy investigations
* Work with Quality Assurance to process returned materials when needed.
* Collaborate cross-functionally with operations and customer service teams to propose & implement continuous improvement opportunities to optimize shipping & product fulfillment processes
QUALIFICATIONS:
* 5+ years of experience in the DME/Healthcare/Med Device industry, preferred.
* Customer orientation and ability to adapt/respond to requests promptly.
* Ability to work in a cross-collaborative team environment, improving synergy and productivity.
* Proficient in MS Office applications and able to learn department and job-specific software systems.
* Familiar with ERP systems and practices.
* Ability to multitask, prioritize, and manage time effectively.
* Demonstrated effective verbal and written communication skills.
* Strong analytical skills and solution-oriented.
* Strong attention to detail and accuracy.
BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:
* Stock Options
* 90% employer-paid medical, dental, and vision insurance
* Company-paid Basic Life Insurance
* 401(k) retirement plan (Traditional and Roth)
* Competitive Paid Time Off
* Paid Holidays
* FSA (Flexible Spending Accounts)
* HSA (Health Savings Account)
* Employee Assistance Program through PEO
The salary for this exempt-level position will be based on experience and qualifications within an established pay range.
* Pay range: $70,000.00 - $83,000.00 + Annual Bonus
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.
At this time, we are unable to offer relocation assistance at Element Science.