Transit Communications and Customer Support Specialist
Town of Blacksburg, VA, Blacksburg, VA, United States
Salary :
$40,401.00 - $42,033.00 Annually
Location :
Blacksburg, VA
Job Type:
Full Time
Job Number:
Transit CCS Spec 050826 FT
Department:
Transit
Division:
Transit - Customer Service and Support
Opening Date:
04/20/2026
Closing Date:
5/8/2026 5:00 PM Eastern
General Definition of Work
The Transit Communications and Customer Service Specialist performs skilled work supporting the development and execution of visual communications and marketing materials for Blacksburg Transit. Assists in the design and production of graphic and multimedia content to support campaigns, customer communications, and outreach initiatives. Provides creative support across digital and print platforms and assists with customer engagement efforts. Work is performed under the supervision of the CCS Manager. This position is classified as an essential position during designated planned or unplanned events.
Shift:
Monday - Friday, 8:00 am to 5:00 pm
Some evenings and weekends may be required.
**This position is not eligible for tele-work**
The Town of Blacksburg is an EEO Employer M/F/D/V
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Assists in the design and production of graphic and visual content for social media, print materials, website updates, and digital communications
Develops content to include basic photography, video, multimedia, etc., for use in both external and internal communications
Applies established brand standards to ensure consistency across all materials, both internal and external
Supports the execution of marketing campaigns/initiatives by preparing creative assets and formatted content
Assists with content scheduling and posting across social media and digital platforms
Assists with website updates, including formatting and content uploads
Assists in developing presentations, flyers, and outreach materials
Provides support for community outreach events, including preparation of materials and displays
Assists with the collection and collation of public input received
Supports internal communications through formatting and design of materials
Assists with monitoring social media channels, identifying customer questions or concerns, and assisting with responses as needed
Provides timely, accurate, and courteous responses to customer inquiries as directed, ensuring alignment with established messaging and service information
Escalates complex or sensitive customer concerns to the CCS Coordinator or CCS Manager, as appropriate
Knowledge, Skills, and Abilities
Working knowledge of graphic design principles and visual communication
Experience with design tools (Adobe Creative Suite, Canva, or similar)
Ability to follow established brand guidelines and communication skills
Familiarity with social media platforms and content formatting, with the ability to operate desktop publishing and other related software
General knowledge of marketing and communications, with the ability to learn and understand the internal organization and operation of the department.
Ability to prepare clear and comprehensive financial and administrative reports
Ability to communicate ideas clearly, professionally, and concisely both orally and in writing, with attention to detail and a customer-focused approach
Ability to manage multiple tasks and meet deadlines with a strong attention to detail and organizational skills
Ability to establish and maintain effective working relationships with associates, community agencies, businesses, media, vendors, and the general public
Education and Experience
Associate's degree with coursework in marketing, communications, graphic design, or related field; or equivalent combination of education and experience
One (1) year of experience in graphic design, marketing, communications, or related field preferred
Special Requirements
Valid driver's license in the Commonwealth of Virginia with a satisfactory driving record
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force
Work regularly requires sitting, frequently requires speaking or hearing, using hands to finger, handle, or feel, and repetitive motions, and occasionally requires standing, walking, and lifting
Work has standard vision requirements
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, and operating motor vehicles or equipment
Work has no exposure to environmental conditions
Work is generally in a quiet location (e.g. library, private offices)
The Town of Blacksburg offers a wide range of benefits.
Read more about what we offer
$40,401.00 - $42,033.00 Annually
Location :
Blacksburg, VA
Job Type:
Full Time
Job Number:
Transit CCS Spec 050826 FT
Department:
Transit
Division:
Transit - Customer Service and Support
Opening Date:
04/20/2026
Closing Date:
5/8/2026 5:00 PM Eastern
General Definition of Work
The Transit Communications and Customer Service Specialist performs skilled work supporting the development and execution of visual communications and marketing materials for Blacksburg Transit. Assists in the design and production of graphic and multimedia content to support campaigns, customer communications, and outreach initiatives. Provides creative support across digital and print platforms and assists with customer engagement efforts. Work is performed under the supervision of the CCS Manager. This position is classified as an essential position during designated planned or unplanned events.
Shift:
Monday - Friday, 8:00 am to 5:00 pm
Some evenings and weekends may be required.
**This position is not eligible for tele-work**
The Town of Blacksburg is an EEO Employer M/F/D/V
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Assists in the design and production of graphic and visual content for social media, print materials, website updates, and digital communications
Develops content to include basic photography, video, multimedia, etc., for use in both external and internal communications
Applies established brand standards to ensure consistency across all materials, both internal and external
Supports the execution of marketing campaigns/initiatives by preparing creative assets and formatted content
Assists with content scheduling and posting across social media and digital platforms
Assists with website updates, including formatting and content uploads
Assists in developing presentations, flyers, and outreach materials
Provides support for community outreach events, including preparation of materials and displays
Assists with the collection and collation of public input received
Supports internal communications through formatting and design of materials
Assists with monitoring social media channels, identifying customer questions or concerns, and assisting with responses as needed
Provides timely, accurate, and courteous responses to customer inquiries as directed, ensuring alignment with established messaging and service information
Escalates complex or sensitive customer concerns to the CCS Coordinator or CCS Manager, as appropriate
Knowledge, Skills, and Abilities
Working knowledge of graphic design principles and visual communication
Experience with design tools (Adobe Creative Suite, Canva, or similar)
Ability to follow established brand guidelines and communication skills
Familiarity with social media platforms and content formatting, with the ability to operate desktop publishing and other related software
General knowledge of marketing and communications, with the ability to learn and understand the internal organization and operation of the department.
Ability to prepare clear and comprehensive financial and administrative reports
Ability to communicate ideas clearly, professionally, and concisely both orally and in writing, with attention to detail and a customer-focused approach
Ability to manage multiple tasks and meet deadlines with a strong attention to detail and organizational skills
Ability to establish and maintain effective working relationships with associates, community agencies, businesses, media, vendors, and the general public
Education and Experience
Associate's degree with coursework in marketing, communications, graphic design, or related field; or equivalent combination of education and experience
One (1) year of experience in graphic design, marketing, communications, or related field preferred
Special Requirements
Valid driver's license in the Commonwealth of Virginia with a satisfactory driving record
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force
Work regularly requires sitting, frequently requires speaking or hearing, using hands to finger, handle, or feel, and repetitive motions, and occasionally requires standing, walking, and lifting
Work has standard vision requirements
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, and operating motor vehicles or equipment
Work has no exposure to environmental conditions
Work is generally in a quiet location (e.g. library, private offices)
The Town of Blacksburg offers a wide range of benefits.
Read more about what we offer