M365 IT Administrator
R2 Global, Congers, NY, United States
M365 IT Administrator
This position is responsible for the ownership, reliability, and evolution of the company’s entire technology environment. The role combines hands‑on technical execution with systems ownership, operational support, and long‑term IT planning.
You will act as the central technical authority across all core platforms, ensuring systems operate reliably, integrate cleanly, and scale with the business. Department leaders own their functional tools; this role ensures those tools work together seamlessly and continue to meet business needs.
This is a highly visible role with broad autonomy, requiring strong judgment, prioritization, and the ability to balance immediate support with long‑term improvement.
Technology Landscape
M365 (core ERP)
NetSuite
Celigo (integration and data orchestration)
SNAP Fulfill (warehouse and fulfillment)
Magento / Adobe Commerce (eCommerce)
Microsoft 365 ecosystem
Claude with MCP (AI and automation tooling)
Technology Ownership & Direction
Drive the overall direction of IT across the business, guided by the following principles:
Reduce friction for customers and internal teams
Architect solutions correctly to prevent future rework
Apply AI and automation to multiply team output
Favor commercial solutions over custom builds when practical
Serve as the single owner of IT today, with responsibility for shaping the future-state organization
Build and scale the IT function over time:
Starting as an individual contributor
Expanding to a hybrid team of 3–4 (onshore, offshore, and AI assistance)
Partner with leaders across the organization to align systems with operational goals
Infrastructure & Connectivity
Maintain and oversee all on‑premise and cloud infrastructure, including:
Servers, networking equipment, firewalls, and wireless environments
Track system health, performance, and capacity to prevent disruptions
Manage external vendors providing connectivity, infrastructure, and hosted services
Enterprise Systems Management
Administer Windows Server environments, Active Directory, and Microsoft 365
Own access management across all platforms, including provisioning and deactivation
Ensure stability and ongoing support of all business‑critical applications
Design, maintain, and troubleshoot system-to-system integrations
Operations & Warehouse Technology
Support technology used across multiple warehouse and operational sites
Maintain high availability standards (99.9% uptime) for operational systems
Act quickly and decisively during incidents to minimize business impact
Work closely with operations leadership to enhance current systems and implement new solutions
End‑User & Corporate IT
Deliver reliable IT services to a user base of 70+ employees
Oversee helpdesk function, cloud tools, and AI-enabled productivity solutions
Ensure efficient onboarding, offboarding, and ongoing user support
Continuously improve the employee technology experience
Security, Risk & Recovery
Own endpoint security, patching strategy, and vulnerability resolution
Define and enforce IT security policies across devices, users, and networks
Manage backup strategies and disaster recovery readiness
Support compliance requirements and lead response efforts during security events
Support, Change & Improvement
Serve as the highest escalation point for unresolved IT issues
Lead infrastructure upgrades and system improvement initiatives
Produce and maintain clear documentation covering systems, integrations, and procedures
Ensure knowledge is captured and transferable as the IT function grows
Role Summary
This role is ideal for a senior, hands-on IT professional who enjoys:
Broad ownership rather than narrow specialization
Working directly with business leaders
Solving system integration challenges
Building scalable, well-documented environments from the ground up
This position is responsible for the ownership, reliability, and evolution of the company’s entire technology environment. The role combines hands‑on technical execution with systems ownership, operational support, and long‑term IT planning.
You will act as the central technical authority across all core platforms, ensuring systems operate reliably, integrate cleanly, and scale with the business. Department leaders own their functional tools; this role ensures those tools work together seamlessly and continue to meet business needs.
This is a highly visible role with broad autonomy, requiring strong judgment, prioritization, and the ability to balance immediate support with long‑term improvement.
Technology Landscape
M365 (core ERP)
NetSuite
Celigo (integration and data orchestration)
SNAP Fulfill (warehouse and fulfillment)
Magento / Adobe Commerce (eCommerce)
Microsoft 365 ecosystem
Claude with MCP (AI and automation tooling)
Technology Ownership & Direction
Drive the overall direction of IT across the business, guided by the following principles:
Reduce friction for customers and internal teams
Architect solutions correctly to prevent future rework
Apply AI and automation to multiply team output
Favor commercial solutions over custom builds when practical
Serve as the single owner of IT today, with responsibility for shaping the future-state organization
Build and scale the IT function over time:
Starting as an individual contributor
Expanding to a hybrid team of 3–4 (onshore, offshore, and AI assistance)
Partner with leaders across the organization to align systems with operational goals
Infrastructure & Connectivity
Maintain and oversee all on‑premise and cloud infrastructure, including:
Servers, networking equipment, firewalls, and wireless environments
Track system health, performance, and capacity to prevent disruptions
Manage external vendors providing connectivity, infrastructure, and hosted services
Enterprise Systems Management
Administer Windows Server environments, Active Directory, and Microsoft 365
Own access management across all platforms, including provisioning and deactivation
Ensure stability and ongoing support of all business‑critical applications
Design, maintain, and troubleshoot system-to-system integrations
Operations & Warehouse Technology
Support technology used across multiple warehouse and operational sites
Maintain high availability standards (99.9% uptime) for operational systems
Act quickly and decisively during incidents to minimize business impact
Work closely with operations leadership to enhance current systems and implement new solutions
End‑User & Corporate IT
Deliver reliable IT services to a user base of 70+ employees
Oversee helpdesk function, cloud tools, and AI-enabled productivity solutions
Ensure efficient onboarding, offboarding, and ongoing user support
Continuously improve the employee technology experience
Security, Risk & Recovery
Own endpoint security, patching strategy, and vulnerability resolution
Define and enforce IT security policies across devices, users, and networks
Manage backup strategies and disaster recovery readiness
Support compliance requirements and lead response efforts during security events
Support, Change & Improvement
Serve as the highest escalation point for unresolved IT issues
Lead infrastructure upgrades and system improvement initiatives
Produce and maintain clear documentation covering systems, integrations, and procedures
Ensure knowledge is captured and transferable as the IT function grows
Role Summary
This role is ideal for a senior, hands-on IT professional who enjoys:
Broad ownership rather than narrow specialization
Working directly with business leaders
Solving system integration challenges
Building scalable, well-documented environments from the ground up