Dental Front Desk Coordinator
Adelberg & Montalvan Pediatric Dental, P.C., Nesconset, NY, United States
Who We Are
Do you want to positively impact a child's life forever? We are a busy Pediatric Dental/Orthodontic Practice dedicated to creating a positive and welcoming experience for every patient and family we serve. Our team is committed to delivering high-quality care while fostering a supportive, team-oriented environment.
Who You Are
The
Dental Front Desk Coordinator
is the first point of contact for patients and is the face/voice of the practice. This position must provide excellent customer service to visitors to include greeting patients, patient check out, receiving payments, answering phones, etc. Position also requires scheduling, coordination and follow up with insurance companies and patients, and assisting the practice with special assignments when needed.
Experience preferred, however will train the right person who has an outgoing, positive attitude! This position requires someone who can bring the "Wow" factor, has the willingness to learn and the ability to multitask!
What You'll Do
Patient Care & In-Office Support (40%)
Greet and assist patients with warmth and professionalism
Ensure patients feel welcomed and comfortable
Support patient check-in and check-out processes
Coordinate patient flow, including charts and seating
Collect and apply patient payments accurately
Scheduling & Phones (40%)
Schedule and confirm patient appointments
Ensure appointments are aligned with provider availability and patient needs
Confirm appointments at least 24 hours in advance and reschedule as needed
Handle new patient calls and gather necessary information
Provide new patients with directions, appointment details, and required documentation
Insurance & Administrative Support
Verify insurance coverage and communicate with insurance providers
Assist with insurance claims, pre-determinations, and A/R processes
Address and help resolve insurance-related issues
Additional Responsibilities (20%)
Assist with special projects as assigned by leadership
Manage incoming mail and ensure proper processing of payments and documentation
Support collections, recall systems, and administrative tools (e.g., Smart Doc, A/R systems)
Perform other administrative tasks to support the practice
What You Bring
0-3 years of administrative, front desk, or healthcare experience (dental preferred)
High school diploma or GED required
Strong communication skills (written and verbal)
Ability to multitask and manage competing priorities
Strong organizational and interpersonal skills
Comfortable handling confidential information
Positive, energetic, and professional demeanor
Strong phone skills and customer service mindset
Experience with EHR systems and multi-line phones is a plus
American with Disabilities Specifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
While performing the duties of this job, the employee is required to sit for long periods of time, 90% of the day and talk or hear 100% of the day. Specific vision abilities required for the job include close vision, depth perception and the ability to focus
While performing the duties of this job, the employee is required to stand, walk, use hands to fingers, feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, taste and smell. The employee must be able to lift or move up to 50 pounds
What We Offer
Job Type:
Full-time; Part-time
Schedule varies week to week
Compensation:
$22.00-$24.00 per hour, dependent on experience
Benefits may include:
401(k) matching
Health insurance
Paid time off
Employee discounts
Referral program
#IND1
Do you want to positively impact a child's life forever? We are a busy Pediatric Dental/Orthodontic Practice dedicated to creating a positive and welcoming experience for every patient and family we serve. Our team is committed to delivering high-quality care while fostering a supportive, team-oriented environment.
Who You Are
The
Dental Front Desk Coordinator
is the first point of contact for patients and is the face/voice of the practice. This position must provide excellent customer service to visitors to include greeting patients, patient check out, receiving payments, answering phones, etc. Position also requires scheduling, coordination and follow up with insurance companies and patients, and assisting the practice with special assignments when needed.
Experience preferred, however will train the right person who has an outgoing, positive attitude! This position requires someone who can bring the "Wow" factor, has the willingness to learn and the ability to multitask!
What You'll Do
Patient Care & In-Office Support (40%)
Greet and assist patients with warmth and professionalism
Ensure patients feel welcomed and comfortable
Support patient check-in and check-out processes
Coordinate patient flow, including charts and seating
Collect and apply patient payments accurately
Scheduling & Phones (40%)
Schedule and confirm patient appointments
Ensure appointments are aligned with provider availability and patient needs
Confirm appointments at least 24 hours in advance and reschedule as needed
Handle new patient calls and gather necessary information
Provide new patients with directions, appointment details, and required documentation
Insurance & Administrative Support
Verify insurance coverage and communicate with insurance providers
Assist with insurance claims, pre-determinations, and A/R processes
Address and help resolve insurance-related issues
Additional Responsibilities (20%)
Assist with special projects as assigned by leadership
Manage incoming mail and ensure proper processing of payments and documentation
Support collections, recall systems, and administrative tools (e.g., Smart Doc, A/R systems)
Perform other administrative tasks to support the practice
What You Bring
0-3 years of administrative, front desk, or healthcare experience (dental preferred)
High school diploma or GED required
Strong communication skills (written and verbal)
Ability to multitask and manage competing priorities
Strong organizational and interpersonal skills
Comfortable handling confidential information
Positive, energetic, and professional demeanor
Strong phone skills and customer service mindset
Experience with EHR systems and multi-line phones is a plus
American with Disabilities Specifications:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
While performing the duties of this job, the employee is required to sit for long periods of time, 90% of the day and talk or hear 100% of the day. Specific vision abilities required for the job include close vision, depth perception and the ability to focus
While performing the duties of this job, the employee is required to stand, walk, use hands to fingers, feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, taste and smell. The employee must be able to lift or move up to 50 pounds
What We Offer
Job Type:
Full-time; Part-time
Schedule varies week to week
Compensation:
$22.00-$24.00 per hour, dependent on experience
Benefits may include:
401(k) matching
Health insurance
Paid time off
Employee discounts
Referral program
#IND1