Technical Account Specialist - Customer Support
Zenoti, Seattle, WA, United States
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Requirements
Bachelor's degree in business, Computer Science, IT, Engineering or equivalent
4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
Open to travel on short notice to customer locations when required, up to 10%
What will I be doing?
Work with Zenoti customers in support of their daily business operations - focus on product support, problem resolution, training, and post-go-live adoption.
Coordinate issue reviews, product enhancement requests, and other post-live activities.
Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.
What skills do I need?
Strong logical, analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities across multiple projects simultaneously
Open to travelling on short notice to customer locations when required
Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
Experience in a customer service/retail segment is an added advantage
Experience in the wellness/spa industry a plus
Experience supporting e-commerce solutions is a plus
Bachelor degree in business, computer science, IT, engineering or equivalent required
Associate's degree with significant retail or customer service experience also considered, when coupled with solid technical background
Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
Medical, dental, and vision coverage
Participation in company 401k plan
Unlimited paid time off
Paid parental leave
Flexible work hours
Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer
Zenoti Pay Range
$60,000-$85,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Requirements
Bachelor's degree in business, Computer Science, IT, Engineering or equivalent
4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
Open to travel on short notice to customer locations when required, up to 10%
What will I be doing?
Work with Zenoti customers in support of their daily business operations - focus on product support, problem resolution, training, and post-go-live adoption.
Coordinate issue reviews, product enhancement requests, and other post-live activities.
Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.
What skills do I need?
Strong logical, analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities across multiple projects simultaneously
Open to travelling on short notice to customer locations when required
Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
Experience in a customer service/retail segment is an added advantage
Experience in the wellness/spa industry a plus
Experience supporting e-commerce solutions is a plus
Bachelor degree in business, computer science, IT, engineering or equivalent required
Associate's degree with significant retail or customer service experience also considered, when coupled with solid technical background
Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
Medical, dental, and vision coverage
Participation in company 401k plan
Unlimited paid time off
Paid parental leave
Flexible work hours
Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer
Zenoti Pay Range
$60,000-$85,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.