Utility Meter & Appliance Technician
City of Duluth, MN, Duluth, MN, United States
Salary :
$69,293.00 - $84,566.00 Annually
Location :
Duluth, MN
Job Type:
Full-Time
Job Number:
L26042
Department:
Public Works & Utilities
Division:
Customer Service
Opening Date:
04/20/2026
Closing Date:
4/27/2026 11:59 PM Central
FLSA:
Non-Exempt
Bargaining Unit:
Basic
Probation Period:
12 months
Eligible List Duration:
2 months
Job Posting Information
SUMMARY/PURPOSE
This position is responsible for servicing gas appliances, water and gas meters, investigating gas odor and CO calls, ensuring the efficient and safe operation of essential utilities. Responsibilities include visiting residential, commercial, and industrial properties, conducting routine maintenance, troubleshooting complex issues, and ensuring safety and functionality for a diverse range of utility customers.
SUPERVISION RECEIVED
The supervisor makes assignments by defining objectives, priorities, and deadlines and assists incumbents with unusual situations which do not have clear precedents. Incumbents plan and carry out the successive steps and handle problems and deviations in the work assignment in accordance with instructions, policies, previous training, or accepted practices in the occupation.
SUPERVISION GIVEN
Does not have direct supervisory responsibility but does have significant oversight of employees or projects that require delegation and direction over the work of others.
Essential Duties & Responsibilities (other duties may be assigned)
1. Inspect, diagnose, maintain, repair and adjust electrical or mechanical gas-fired equipment and appliances in accordance with all applicable codes and ordinances to ensure safe and efficient operation.
2. Perform wet and dry repairs, part replacement, combustion analysis and programming updates to boilers and hydronic systems.
3. Respond to gas and CO emergencies, assess severity, establish incident command, communicate with Dispatch, collaborate with Fire, Police, Engineering, and Utility Operations to ensure safety and protect life and property.
4. Conduct follow up on above and below ground gas leak repairs, confirming that repairs have been made properly and there is no longer gas present.
5. Respond to and resolve service and emergency calls in residences and businesses, which occasionally may result in encountering dangerous pets, unsanitary conditions and dissatisfied customers.
6. Perform gas leak detection survey work, troubleshoot hard-to-find gas leaks using gas detection equipment, classify leaks, make and maintain electronic records on GIS and schedule relights.
7. Repair, maintain, and calibrate carbon monoxide, oxygen, and hydrogen sulfide meters and other gas detection devices.
8. Collect and record consumption data from gas and water meters.
9. Select proper temperature compensating units and install proper gearing and O-rings in gas meters.
10. Cut, fit, thread, and tap pipes and set gas pressure at work sites.
11. Install and test diaphragms, orifices, springs, and pilots of regulators and reliefs.
12. Determine location of and operate water curb boxes and gas riser shut-offs.
13. Perform installations, troubleshoot, and make repairs to remote read systems.
14. Test pipes, fittings, and equipment, and maintain testing records according to regulatory agency requirements.
15. Safely enter utility vaults using confined space procedures, monitor H2S, O2, CO and natural gas levels, and ventilate and dewater as necessary.
16. Restore and shut off services, conduct flow tests and inspect for leaks on the service line to determine integrity of pipe and location of leak.
17. Deliver time-sensitive correspondence and collect credit payments in person.
18. Maintain an accurate running parts inventory of materials needed to operate the gas and water distribution systems.
19. Inspect new furnace and boiler installations within our gas distribution system.
20. Perform conversions of gas-fired equipment between LP (propane) and natural gas.
21. Investigate and determine cause(s) of anomalies and discrepancies with water and gas bills.
22. Program and document the calibration of gas and water meters using testing equipment. Generate relevant reports and upkeep inspection forms as necessary.
23. Perform work to thaw water services as needed.
24. Perform work to connect, disconnect and remove overland lines.
25. Attend mandatory in-house and manufacturer training sessions to stay updated on industry-standard practices for repair and maintenance.
26. Perform installation, inspection, diagnosing, maintenance, repair, adjustments and removals of water meters, gas meters, regulators, and reliefs.
27. Provide excellent customer service and communicate effectively with members of the public, including face-to-face and in-home contact.
28. Use proper safety equipment to work in hazardous conditions such as exposure to asbestos, confined entry, raw sewage, animal feces and used needles.
29. Inspect house side water services for material type and maintain records of results.
30. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
31. Other duties may be assigned.
Job Requirements
Education & Experience Requirements
A. A minimum of four (4) years of related education and/or full-time, verifiable professional experience, which demonstrates possession of the following knowledge, skill, and ability requirements.
B. Experience with skilled diagnostic and service work on gas-fired equipment, or general water and gas service is highly preferred.
C. Completion of an On the Job Training (OJT) program which includes OJT, college courses, manufacturer training and viable work history shall be completed within four years and will be reviewed by the supervising authority.
License Requirements
A. Possess and maintain a valid Minnesota Class D driver's license or privilege.
B. Acquire and maintain OQ (Operator Qualification) certification as required by the U.S. Department of Transportation, Pipeline and Hazardous Materials Safety Administration (PHMSA) within one (1) year of hire.
Selection Process Information
Education/Experience Review (100% of scoring process; 70 pass point):
Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.
Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education & Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to .
VETERANS PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections
To apply for Veterans Preference, the applicant must attach the required documents when submitting their application.
Scan and combine all documents into one file before uploading it to the
Attachments
section of the application.
Submitting this information is optional, but preference points cannot be awarded without it.
Points are only awarded if the applicant passes all exams and submits all required documents to Human Resources.
OPEN SELECTIONS
Veteran
Required Documents:
DD214 or DD215 ("Member-4" copy) showing honorable discharge.
Disabled Veteran
Required Documents:
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
U.S. Department of Veterans Affairs (USDVA) Disability Rating Decision showing a service-connected disability rating of 10% or greater, dated within the past 12 months.
Spouse of Disabled Veteran
Required Documents:
Marriage certificate;
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
USDVA Disability Rating Decision showing a service-connected disability rating of 10% or greater, dated within the past 12 months.
Eligibility:
The applicant must currently be married to the veteran;
The veteran must meet the minimum qualifications for the position but be unable to use the preference because of a service-connected disability. The applicant must explain this in their response to the related question in the Agency Questions section of the application.
Spouse of Deceased Veteran
Required Documents:
Marriage certificate;
Death certificate;
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
USDVA Disability Rating Decision showing a service-connected disability rating of 10% or greater.
Eligibility:
The applicant must not have remarried;
The veteran must have died during active duty or as a result of an injury received during active duty.
PROMOTIONAL OR INTERNAL SELECTIONS
Points are only awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment.
Disabled Veteran
Required Documents:
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
USDVA Disability Rating Decision showing a service-connected disability rating of 50% or greater, dated within the past 12 months.
Please refer to for additional information about Veterans' Preference.
Eligible City of Duluth employees earn a competitive salary and benefits package, including:
Vacation, Sick and Personal Leave
Paid Holidays
Medical Plan
Dental Plan
Life Insurance
Flexible Spending Accounts
Retirement Benefits
Deferred Compensation
Training and Advancement Opportunities
Employee Wellness Program
Employee Assistance Program
Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.
01
Which best describes your driver's license status?
Valid MN Class D or equivalent
Valid MN Commercial Class C or equivalent
Valid MN Commercial Class B or equivalent
Valid MN Commercial Class A or equivalent
No valid driver's license
02
Which best describes how you meet the minimum Education & Experience Requirements for Utility Meter & Appliance Technician?
A minimum of four (4) years of related education and/or full-time, verifiable professional experience, which demonstrates possession of the knowledge, skill, and ability requirements in the job description
I do not meet the requirements
03
Please describe your experience in the plumbing, HVAC, gas, or water utility industries. What specific roles have you held and how many years of experience do you have in each area?
04
What certifications or licenses do you hold that are relevant to plumbing, HVAC, gas, or water utilities? Please list any relevant state or national certifications.
05
What tools, equipment, and software are you proficient with in the plumbing, HVAC, and gas utilities industry? Please provide specific examples.
06
Please describe any experience you have in training or mentoring less experienced team members in the plumbing, HVAC, or utilities fields.
Required Question
$69,293.00 - $84,566.00 Annually
Location :
Duluth, MN
Job Type:
Full-Time
Job Number:
L26042
Department:
Public Works & Utilities
Division:
Customer Service
Opening Date:
04/20/2026
Closing Date:
4/27/2026 11:59 PM Central
FLSA:
Non-Exempt
Bargaining Unit:
Basic
Probation Period:
12 months
Eligible List Duration:
2 months
Job Posting Information
SUMMARY/PURPOSE
This position is responsible for servicing gas appliances, water and gas meters, investigating gas odor and CO calls, ensuring the efficient and safe operation of essential utilities. Responsibilities include visiting residential, commercial, and industrial properties, conducting routine maintenance, troubleshooting complex issues, and ensuring safety and functionality for a diverse range of utility customers.
SUPERVISION RECEIVED
The supervisor makes assignments by defining objectives, priorities, and deadlines and assists incumbents with unusual situations which do not have clear precedents. Incumbents plan and carry out the successive steps and handle problems and deviations in the work assignment in accordance with instructions, policies, previous training, or accepted practices in the occupation.
SUPERVISION GIVEN
Does not have direct supervisory responsibility but does have significant oversight of employees or projects that require delegation and direction over the work of others.
Essential Duties & Responsibilities (other duties may be assigned)
1. Inspect, diagnose, maintain, repair and adjust electrical or mechanical gas-fired equipment and appliances in accordance with all applicable codes and ordinances to ensure safe and efficient operation.
2. Perform wet and dry repairs, part replacement, combustion analysis and programming updates to boilers and hydronic systems.
3. Respond to gas and CO emergencies, assess severity, establish incident command, communicate with Dispatch, collaborate with Fire, Police, Engineering, and Utility Operations to ensure safety and protect life and property.
4. Conduct follow up on above and below ground gas leak repairs, confirming that repairs have been made properly and there is no longer gas present.
5. Respond to and resolve service and emergency calls in residences and businesses, which occasionally may result in encountering dangerous pets, unsanitary conditions and dissatisfied customers.
6. Perform gas leak detection survey work, troubleshoot hard-to-find gas leaks using gas detection equipment, classify leaks, make and maintain electronic records on GIS and schedule relights.
7. Repair, maintain, and calibrate carbon monoxide, oxygen, and hydrogen sulfide meters and other gas detection devices.
8. Collect and record consumption data from gas and water meters.
9. Select proper temperature compensating units and install proper gearing and O-rings in gas meters.
10. Cut, fit, thread, and tap pipes and set gas pressure at work sites.
11. Install and test diaphragms, orifices, springs, and pilots of regulators and reliefs.
12. Determine location of and operate water curb boxes and gas riser shut-offs.
13. Perform installations, troubleshoot, and make repairs to remote read systems.
14. Test pipes, fittings, and equipment, and maintain testing records according to regulatory agency requirements.
15. Safely enter utility vaults using confined space procedures, monitor H2S, O2, CO and natural gas levels, and ventilate and dewater as necessary.
16. Restore and shut off services, conduct flow tests and inspect for leaks on the service line to determine integrity of pipe and location of leak.
17. Deliver time-sensitive correspondence and collect credit payments in person.
18. Maintain an accurate running parts inventory of materials needed to operate the gas and water distribution systems.
19. Inspect new furnace and boiler installations within our gas distribution system.
20. Perform conversions of gas-fired equipment between LP (propane) and natural gas.
21. Investigate and determine cause(s) of anomalies and discrepancies with water and gas bills.
22. Program and document the calibration of gas and water meters using testing equipment. Generate relevant reports and upkeep inspection forms as necessary.
23. Perform work to thaw water services as needed.
24. Perform work to connect, disconnect and remove overland lines.
25. Attend mandatory in-house and manufacturer training sessions to stay updated on industry-standard practices for repair and maintenance.
26. Perform installation, inspection, diagnosing, maintenance, repair, adjustments and removals of water meters, gas meters, regulators, and reliefs.
27. Provide excellent customer service and communicate effectively with members of the public, including face-to-face and in-home contact.
28. Use proper safety equipment to work in hazardous conditions such as exposure to asbestos, confined entry, raw sewage, animal feces and used needles.
29. Inspect house side water services for material type and maintain records of results.
30. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
31. Other duties may be assigned.
Job Requirements
Education & Experience Requirements
A. A minimum of four (4) years of related education and/or full-time, verifiable professional experience, which demonstrates possession of the following knowledge, skill, and ability requirements.
B. Experience with skilled diagnostic and service work on gas-fired equipment, or general water and gas service is highly preferred.
C. Completion of an On the Job Training (OJT) program which includes OJT, college courses, manufacturer training and viable work history shall be completed within four years and will be reviewed by the supervising authority.
License Requirements
A. Possess and maintain a valid Minnesota Class D driver's license or privilege.
B. Acquire and maintain OQ (Operator Qualification) certification as required by the U.S. Department of Transportation, Pipeline and Hazardous Materials Safety Administration (PHMSA) within one (1) year of hire.
Selection Process Information
Education/Experience Review (100% of scoring process; 70 pass point):
Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.
Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education & Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to .
VETERANS PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections
To apply for Veterans Preference, the applicant must attach the required documents when submitting their application.
Scan and combine all documents into one file before uploading it to the
Attachments
section of the application.
Submitting this information is optional, but preference points cannot be awarded without it.
Points are only awarded if the applicant passes all exams and submits all required documents to Human Resources.
OPEN SELECTIONS
Veteran
Required Documents:
DD214 or DD215 ("Member-4" copy) showing honorable discharge.
Disabled Veteran
Required Documents:
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
U.S. Department of Veterans Affairs (USDVA) Disability Rating Decision showing a service-connected disability rating of 10% or greater, dated within the past 12 months.
Spouse of Disabled Veteran
Required Documents:
Marriage certificate;
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
USDVA Disability Rating Decision showing a service-connected disability rating of 10% or greater, dated within the past 12 months.
Eligibility:
The applicant must currently be married to the veteran;
The veteran must meet the minimum qualifications for the position but be unable to use the preference because of a service-connected disability. The applicant must explain this in their response to the related question in the Agency Questions section of the application.
Spouse of Deceased Veteran
Required Documents:
Marriage certificate;
Death certificate;
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
USDVA Disability Rating Decision showing a service-connected disability rating of 10% or greater.
Eligibility:
The applicant must not have remarried;
The veteran must have died during active duty or as a result of an injury received during active duty.
PROMOTIONAL OR INTERNAL SELECTIONS
Points are only awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment.
Disabled Veteran
Required Documents:
DD214 or DD215 ("Member-4" copy) showing honorable discharge;
USDVA Disability Rating Decision showing a service-connected disability rating of 50% or greater, dated within the past 12 months.
Please refer to for additional information about Veterans' Preference.
Eligible City of Duluth employees earn a competitive salary and benefits package, including:
Vacation, Sick and Personal Leave
Paid Holidays
Medical Plan
Dental Plan
Life Insurance
Flexible Spending Accounts
Retirement Benefits
Deferred Compensation
Training and Advancement Opportunities
Employee Wellness Program
Employee Assistance Program
Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.
01
Which best describes your driver's license status?
Valid MN Class D or equivalent
Valid MN Commercial Class C or equivalent
Valid MN Commercial Class B or equivalent
Valid MN Commercial Class A or equivalent
No valid driver's license
02
Which best describes how you meet the minimum Education & Experience Requirements for Utility Meter & Appliance Technician?
A minimum of four (4) years of related education and/or full-time, verifiable professional experience, which demonstrates possession of the knowledge, skill, and ability requirements in the job description
I do not meet the requirements
03
Please describe your experience in the plumbing, HVAC, gas, or water utility industries. What specific roles have you held and how many years of experience do you have in each area?
04
What certifications or licenses do you hold that are relevant to plumbing, HVAC, gas, or water utilities? Please list any relevant state or national certifications.
05
What tools, equipment, and software are you proficient with in the plumbing, HVAC, and gas utilities industry? Please provide specific examples.
06
Please describe any experience you have in training or mentoring less experienced team members in the plumbing, HVAC, or utilities fields.
Required Question