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Patient Registration Rep (2nd release)

OpTech, Grand Blanc, MI, United States


Grand Blanc, MI

Other Area(s)

Contract

Job Title:

Patient Registration Representative

RESPONSIBILITIES:

Job Summary:

Entry Level position
Prefers candidate that has experience with using medical terminology
Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections
Performs new patient registration
Updates registration and insurance information
Responds to inquiries from all callers/customers
Advocates on the caller/customer behalf to ensure their needs are met
Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management
This position is 6-month assignment with possible extension
Possible shifts:

12-hour shift, 3-days a week; every other weekend
Shift times available: 6:00 am - 6:30 pm
2 for morning shift: 6:00 pm - 6: 30 am
2 for evening shift
OT is billable after 48- hours

Required Skills & Experience:

One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting
Strong computer skills and working knowledge of Microsoft Office products
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical
on-clinical staff
Must be willing to be on your feet for long periods and able to instruct others
Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions
Entry Level position
Preferred Skills & Experience:

Prefers candidate that has experience with using medical terminology
EPIC training/experience
Insurance payor systems experience
ICD-10 medical terminology experience
Required Education:

High School Diploma

Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us you'll have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/