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VP Payments Operations Manager (Hybrid)

US-DE-Wilmington | US-SD-Sioux Falls

Type

Full Time

Overview

***This position is available as a hybrid position in our Sioux Falls, SD or Wilmington, DE office.***

The VP of Payment Operations Manager will oversee the daily operations and support the long-term strategy of payments at the Bank which could include ACH, Wires, Real-Time Payments, FedNow, and Push to Card transactions. This position is responsible for ensuring processing for Clients, Originators and Processors are handled timely, efficiently, with proper redundancy, securely, and fully compliant with rules and regulations. The individual will be responsible for identifying trends in the market and working with senior leaders in the Payments organizations to ensure operational support for new payment options, new client onboarding, and sales support to enable revenue growth. Coordination, communication, and partnership across Payments, IT, VMO, and Operations teams will be a key factor to the success of the Payment Operations teams and leading the support of strategic business directives. This position will oversee staff in Wilmington, Sioux Falls, and Off-shore staff.

Responsibilities

Essential Functions

Creates a high-performance culture, emphasizing core management leadership initiatives and developing and executing on current and future strategies that align with strategic goals.

Represents Payment Operations and effectively collaborate with important functional stakeholders including Payments, IT and VMO to provide operational solutions to strategic business needs. Identifies trends in the marketplace and work across senior leadership in the Payments space to demonstrate operational capabilities to meet client demands or future opportunities.
Services client needs including presenting solutions for payment support and showcasing capabilities to enhance client experience. Effectively leads clients during onboarding process to ensure proper integration, testing, documentation and adherence to rules and regulations.
Drives, ensures, and assists with the designing and monitoring of disaster recovery and business continuity plans and procedures for Payment Operations. Establishes monitoring parameters to provide an early warning of issues and/or problems with file transfer and vendor processes. Establishes appropriate escalation paths to ensure notification of and resolution of all issues.
Provides management and oversight into the change management process for payment systems projects, conversions, and implementations. Works with payments teams and vendors to ensure future product releases cover changes in business needs and ensure testing and quality assurance are performed per department policies and procedures, documentation is updated, department staff are trained on new procedures or processes and system changes or client go-live events are communicated timely to all affected bank teams.
Establishes monitoring of payment transaction and administration activities to detect issues and responds to problems quickly. Approves payment transactions requiring management approval levels.
Oversees work between internal clients, vendors, and IT to resolve system and other technical issues affecting file processing. Determines scope of problem including identifying clients who may be impacted by the issue, estimated time to resolve issue, contact internal clients and provide status updates, and determines the need to switch to alternate or contingency processing workflow/platforms to meet processing deadlines. Alerts leadership to major issues and recommendations.
Participates in all RFPs for 3rd party fintech providers to ensure all solutions will integrate smoothly with existing platforms and processes and to ensure that solutions can be supported by Payment Operations.
Analyzes and monitors ongoing opportunities to maximize operational and systemic efficiencies and to reinforce core system and procedural redundancies. Presents recommendations to senior leadership to continually improve and enhance operational processes and technologies supporting Payment Operations.
Partners with the systems development teams to build additional functionality, notifications, and other application and platform modifications.
Maintains awareness of regulatory updates impacting payment types.
Acts as the primary escalation contact for client relationship managers for elevated client issues.
Performs other duties as assigned.
Occasional travel (1-2 times a year between Wilmington, DE and Sioux Falls, SD).

Manager Responsibilities

Manages team of employees by overseeing day-to-day operations.
Sets high performance standards and manages team performance in accordance with HR policies and procedures.
Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.
Inspires confidence and motivates employees to perform at their best level.
Develops employees while effectively addressing performance issues.

Qualifications

Education/Experience Requirements

Undergraduate degree in a related field or an equivalent combination of training and experience.
12 years financial industry experience, with 7 years managing payment operations team with strict adherence to critical daily deadlines.
Payments accreditations such as Accredited ACH professional (AAP), Electronic Transactions Association (ETA) CPP, SWIFT, Accredited Payments Risk Professional, Certified Card Payments Professional, etc.

Preferred Qualifications

Position requires on-call availability until 4pmEST Sunday evening through 10pmEST Friday evening.
Strong working knowledge of payment rules and regulations.
Excellent accounting and reconcilement skills.
Working knowledge of one or more of the following systems is desired: SFTP vendor, in-house file movers, ACH platform, Wires platform, cash management system, any internal automated jobs, etc.
Excellent verbal, written, and interpersonal communication skills.
Must be able to drive through to resolve all issues.
Team player, able to work effectively in a team fostered, multi-tasking environment.
Excellent analytical abilities, exceptional detail-oriented focus, with ability to be a decisive, problem solver while working under pressure to resolve problems.
Position requires a flexible schedule, working afternoons and evenings.

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture & Background Screening

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

#LI-CB1

#LI-Hybrid

","shortDescription","

***This position is available as a hybrid position in our Sioux Falls, SD or Wilmington, DE office.***

The VP of Payment Operations Manager will oversee the daily operations and support the long-term strategy of payments at the Bank which could include ACH, Wires, Real-Time Payments, FedNow, and Push to Card transactions. This position is responsible for ensuring processing for Clients, Originators and Processors are handled timely, efficiently, with proper redundancy, securely, and fully compliant with rules and regulations. The individual will be responsible for identifying trends in the market and working with senior leaders in the Payments organizations to ensure operational support for new payment options, new client onboarding, and sales support to enable revenue growth. Coordination, communication, and partnership across Payments, IT, VMO, and Operations teams will be a key factor to the success of the Payment Operations teams and leading the support of strategic business directives. This position will oversee staff in Wilmington, Sioux Falls, and Off-shore staff.

Responsibilities
Essential Functions

Creates a high-performance culture, emphasizing core management leadership initiatives and developing and executing on current and future strategies that align with strategic goals.

Represents Payment Operations and effectively collaborate with important functional stakeholders including Payments, IT and VMO to provide operational solutions to strategic business needs. Identifies trends in the marketplace and work across senior leadership in the Payments space to demonstrate operational capabilities to meet client demands or future opportunities.

Services client needs including presenting solutions for payment support and showcasing capabilities to enhance client experience. Effectively leads clients during onboarding process to ensure proper integration, testing, documentation and adherence to rules and regulations.

Drives, ensures, and assists with the designing and monitoring of disaster recovery and business continuity plans and procedures for Payment Operations. Establishes monitoring parameters to provide an early warning of issues and/or problems with file transfer and vendor processes. Establishes appropriate escalation paths to ensure notification of and resolution of all issues.

Provides management and oversight into the change management process for payment systems projects, conversions, and implementations. Works with payments teams and vendors to ensure future product releases cover changes in business needs and ensure testing and quality assurance are performed per department policies and procedures, documentation is updated, department staff are trained on new procedures or processes and system changes or client go-live events are communicated timely to all affected bank teams.

Establishes monitoring of payment transaction and administration activities to detect issues and responds to problems quickly. Approves payment transactions requiring management approval levels.

Oversees work between internal clients, vendors, and IT to resolve system and other technical issues affecting file processing. Determines scope of problem including identifying clients who may be impacted by the issue, estimated time to resolve issue, contact internal clients and provide status updates, and determines the need to switch to alternate or contingency processing workflow/platforms to meet processing deadlines. Alerts leadership to major issues and recommendations.

Participates in all RFPs for 3rd party fintech providers to ensure all solutions will integrate smoothly with existing platforms and processes and to ensure that solutions can be supported by Payment Operations.

Analyzes and monitors ongoing opportunities to maximize operational and systemic efficiencies and to reinforce core system and procedural redundancies. Presents recommendations to senior leadership to continually improve and enhance operational processes and technologies supporting Payment Operations.

Partners with the systems development teams to build additional functionality, notifications, and other application and platform modifications.

Maintains awareness of regulatory updates impacting payment types.

Acts as the primary escalation contact for client relationship managers for elevated client issues.

Performs other duties as assigned.

Occasional travel (1-2 times a year between Wilmington, DE and Sioux Falls, SD).

Manager Responsibilities

Manages team of employees by overseeing day-to-day operations.

Sets high performance standards and manages team performance in accordance with HR policies and procedures.

Creates a flexible and energized work environment, fostering an atmosphere that enables employee trust and engagement.

Inspires confidence and motivates employees to perform at their best level.

Develops employees while effectively addressing performance issues.

Qualifications
Education/Experience Requirements

Undergraduate degree in a related field or an equivalent combination of training and experience.

12 years financial industry experience, with 7 years managing payment operations team with strict adherence to critical daily deadlines.

Payments accreditations such as Accredited ACH professional (AAP), Electronic Transactions Association (ETA) CPP, SWIFT, Accredited Payments Risk Professional, Certified Card Payments Professional, etc.

Preferred Qualifications

Position requires on-call availability until 4pmEST Sunday evening through 10pmEST Friday evening.

Strong working knowledge of payment rules and regulations.

Excellent accounting and reconcilement skills.

Working knowledge of one or more of the following systems is desired: SFTP vendor, in-house file movers, ACH platform, Wires platform, cash management system, any internal automated jobs, etc.

Excellent verbal, written, and interpersonal communication skills.

Must be able to drive through to resolve all issues.

Team player, able to work effectively in a team fostered, multi-tasking environment.

Excellent analytical abilities, exceptional detail-oriented focus, with ability to be a decisive, problem solver while working under pressure to resolve problems.

Position requires a flexible schedule, working afternoons and evenings.

Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture & Background Screening
Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

#LI-CB1

#LI-Hybrid

#J-18808-Ljbffr
","Overview
***This position is available as a hybrid position in our Sioux Falls, SD or Wilmington, DE office.***

The VP of Payment Oper...",[96],["B","3523269625"],"Work at Bancorp Bank","1 days ago","/jobs/3523269625-vp-payments-operations-manager-hybrid","/jobs?keyword=Bancorp+Bank",{"_65":66,"_67":82,"_69":83,"_71":84,"_73":85},["D",1777377600000],"United Bank","Job Description

The Payment Fraud Prevention Analyst reports to the Payments Fraud Prevention Supervisor and is responsible for monitoring and evaluating ACH and Zelle activity, as well as supporting additional and emerging payment rails as they are introduced. This role focuses on identifying potential fraud through alert review, investigating unusual transactions, and engaging with clients regarding suspicious activity. This position works closely with internal teams to mitigate risk, support fund‑recovery efforts, and ensure timely, accurate handling of fraud‑related matters across current and future payment channels.

Responsibilities

Review and decide on fraud‑related ACH alerts.

Monitor and evaluate incoming ACH activity ensuring timely and appropriate action on potential fraud.

Contact clients to verify unusual or suspicious activity and clearly communicate findings.

Provide daily oversight of Zelle dispute activity by managing fraud‑related alerts and completing required reporting to Early Warning Services.

Handle daily activity related to blocked transactions, make necessary approval decisions, and work with internal staff on items requiring additional information; refer unusual situations for further review when appropriate.

Review and process Letters of Indemnity (LOIs) and related documentation to support ACH exception handling, ensuring timely and accurate communication with other financial institutions.

Maintain organized records to meet compliance, audit, and risk‑oversight requirements for ACH return‑request and LOI activity.

Participate in ongoing training and obtain certifications related to electronic payments, ACH rules, and fraud prevention.

Support risk‑related initiatives, audits, regulatory examinations, and process improvement efforts as needed.

Identify and detect fraud and deception through reviewing daily reports and using software to uncover fraud and take necessary actions to mitigate exposure.

Respond to internal/external telephone inquiries and emails for the Department.

Ensure proper and timely reporting of qualified events to the BSA Team for further action.

Record data and remarks utilizing core provider and fraud software keeping remarks consistent and recorded data at a minimum.

Manage all assigned alerts created through the Bank's fraud software identifying all fraud items and placing appropriate holds on the funds.

Research and analyze customer account activity, identifying irregular patterns, recognizing and acting on potential cases of fraud and taking mitigation steps to prevent future fraud.

Leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud and occasionally make recommendations based on analysis to improve processes.

Qualifications

High School Diploma or equivalent required.

In‑depth knowledge of electronic payments and applicable regulations (e.g., Regulation E, Dodd‑Frank, network rules) or proven investigative experience within payments and fraud prevention.

Experience using fraud‑related and banking systems such as Verafin and FIS preferred.

Strong analytical and organizational skills, with the ability to evaluate information and make sound decisions.

Ability to work across multiple systems and manage competing priorities effectively.

Demonstrate a sense of urgency and remain effective in a fast‑paced, evolving environment focused on risk mitigation and client experience.

Proficient with Microsoft Office products.

Strong communication skills and the ability to work with clients on sensitive or complex fraud matters.

Ability to learn and adapt to new information, systems, and processes.

Adherence to established procedures, regulatory requirements, and organizational standards.

Multi-tasking skills, including researching information through multiple systems, to make judgmental decisions based on the data reviewed.

Excellent customer service skills.

Key Competencies

Accountability

Time Management

Analytical

Coachability

Essential Functions

Sitting for extended periods of time.

Efficiently operate a computer keyboard, mouse, and other computer components.

Converse and exchange information with all levels of staff within organization.

Observe, perceive, identify, and translate data.

Benefits
Benefits include health, dental, vision, retirement plan, and paid time off. Additional benefits details can be found on the company portal.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

#J-18808-Ljbffr
","Job Description

The Payment Fraud Prevention Analyst reports to the Payments Fraud Prevention Supervisor and is responsible for monitoring...","Payment Fraud Prevention Analyst",[111],["B","3522692578"],"Work at United Bank","18 hours ago","/jobs/3522692578-payment-fraud-prevention-analyst","Morgantown, WV, United States","/jobs?keyword=United+Bank","/jobs?location=Morgantown%2C+WV%2C+United+States","/jobs?keyword=Payment+Fraud+Prevention+Analyst",{"_65":66,"_67":112,"_69":113,"_71":114,"_73":115},"Morgantown","Morgantown, WV, United States, 26501","WV","26501",["D",1777399200000],"
Enterprise Payments Application Analyst (Hybrid)

Job Location

US-DE-Wilmington

Type

Full Time

Overview

***This position is available as a hybrid position in our Wilmington, DE or Sioux Falls, SD office.***

The Enterprise Payments Application Analyst, supports the end-to-end administration, maintenance, and continuous improvement of the Global Payments Platform (GPP). This role is responsible for providing functional and technical support for a mission-critical enterprise payments platform that processes ACH, Wires, Real Time Payments (RTP), FedNow, and emerging payment rails. Working under the direction of the VP, Enterprise Payments Application Manager, this role partners closely with Technology, Operations, Risk, Finance, Compliance, and Client teams to ensure platform stability, data integrity, regulatory compliance, and operational efficiency. The role focuses on production support, incident resolution, requirements analysis, testing coordination, vendor engagement, and ongoing platform enhancements to support business growth and increasing transaction volumes.

Responsibilities

Essential Functions
Provides day-to-day application support for GPP, ensuring stable and reliable transaction processing.

Monitors system performance, transaction flows, and rules set across ACH, Wires, RTP, FedNow, and other payment rails.
Supports onboarding of new clients by gathering processing requirements, validating file specifications, and coordinating and validation configuration and business rules within GPP.
Configures and maintains payment processing rules, transaction workflows, settlement parameters, and exception handling logic to align with client agreements and regulatory requirements.
Investigates, analyzes, and resolves production incidents, defects, and data discrepancies in a timely manner.
Participates in root cause analysis and document findings, corrective actions, and preventive controls.
Gathers and documents functional and technical requirements for system enhancements and client onboarding.
Coordinates and executes user acceptance testing (UAT), regression testing, and production validation activities.
Supports release planning, change impact analysis, and operational readiness activities.
Acts as liaison between internal stakeholders and vendors for issue tracking and remediation.
Maintains documentation and control evidence to support audit and regulatory requirements.
Performs transaction analysis, reconciliation support, and exception research to ensure data integrity.
Develops operational reports related to platform performance and transaction volumes.
Recommends process improvements to enhance system performance and operational efficiency.
Performs other duties as assigned.
Up to 25% travel required. Ability and willingness to travel between Wilmington, DE and Sioux Falls, SD as needed.

Qualifications

Education/Experience Requirements
Bachelor's degree in Information Systems, Computer Science, Business, Finance, or related field, or equivalent experience.
5+ years of experience in payments, banking operations, financial services technology, or enterprise application support.
Experience supporting high-availability, transaction-based systems in a regulated environment.
Working knowledge of ACH, Wires, RTP, FedNow, or similar payment rails.
Experience with system requirements documentation and production support processes.
Strong analytical and problem-solving skills.
Preferred Qualifications
Direct experience supporting Global Payments Plus (GPP) or comparable enterprise payment platforms.
Knowledge of payment rules and regulatory requirements applicable to ACH, Wires, RTP, and FedNow.
Experience with transaction reconciliation and billing validation processes.
Familiarity with vendor-managed platforms and third-party risk considerations.
Experience participating in platform upgrades or modernization initiatives.
Flexibility to support non-standard work hours as needed.

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Working at The Bancorp Bank, N.A. and Benefits Information:

company/join-our-team/

Company Culture & Background Screening

Company Culture at The Bancorp Bank : company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

#LI-MD1
#LI-Hybrid

","
Enterprise Payments Application Analyst (Hybrid)

Job Location

US-DE-Wilmington

Type

Full Time

Ove...","Enterprise Payments Application Analyst (Hybrid)",[125],["B","3521864692"],"12 hours ago","/jobs/3521864692-enterprise-payments-application-analyst-hybrid","/jobs?keyword=Enterprise+Payments+Application+Analyst+%28Hybrid%29",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png",["B","3523016888"],["D",1777348800000],"indexedAt","QA Analyst in Payment Domain","Required Skills:

Combination of karate API plus real time payments
Exp in Karate API testing
Payments Validation -Karate API Testing/Real time Payments
Exp in Real time payment- TCH and FedNow
Swift Messages
Zelle payments
ACH/Automation
End to end flow in instant
SME experience

","descriptionText","QA Analyst in Payment Domain Syntricate Technologies Required Skills: Combination of karate API plus real time payments Exp in Karate API testing Payments Validation -Karate API Testing/Real time Payments Exp in Real time payment- TCH and FedNow Swift Messages Zelle payments ACH/Automation End to end flow in instant SME experience","Required Skills:

Combination of karate API plus real time payments
Exp in Karate API testing
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