Front Desk Receptionist
The WOW Center Inc, Miami, FL, United States
About The WOW Center
At The WOW Center, we believe that every person deserves the opportunity to grow, connect, and thrive. Our culture is rooted in compassion, inclusion, and genuine joy in what we do. We don't just teach - we empower adults with developmental disabilities to live more confidently, independently, and meaningfully within their communities
We are guided by our core values of Empathy, Excellence, Passion, Serving, Teamwork, and Continuous Improvement-principles that shape how we support our individuals, collaborate with one another, and grow as an organization every day.
If you're someone who loves uplifting others, celebrates wins big and small, and thrives in a collaborative environment, you'll fit right in.
What We Value
A genuine love for helping others
Patience, empathy, and a sense of humor
Creativity and flexibility
Team spirit - we support each other
A growth mindset - no two days are the same!
About the Role
The Front Desk Receptionist plays a vital role in supporting the daily administrative operations of The WOW Center. This position serves as the first point of contact for families, visitors, and community partners, ensuring a welcoming, organized, and professional environment that reflects the mission and values of the organization.
The Front Desk Receptionist works closely with leadership and staff to support communication, scheduling, events, and office operations while fostering positive relationships with families and guests.
Desired Qualifications
High School Diploma or higher
Spanish fluency required
Proven experience in administrative or front desk roles (non-profit experience preferred)
Excellent communication, multitasking, and organizational skills
Strong relational skills when interacting with families, guests, and staff
Professional appearance and demeanor
Proven experience or knowledge of work management and project management software
Intermediate to proficient experience using Canva
Experience working with individuals with special needs
Consistently reliable, dependable, and punctual
What You'll Do
Administrative Support
Serve as the primary point of contact for visitors, creating a warm, welcoming, and professional environment
Coordinate scheduling across multiple administrative calendars to ensure efficient appointment and meeting management
Assist the Senior Director with family communications, event updates and reminders, and maintenance of client records
Support staff meetings by assisting with logistics and ensuring conference rooms are prepared and maintained
Assist with general administrative duties, including preparing outgoing mail and supporting daily office operations
Provide support for internal and external events as needed
Help fulfill merchandise orders
First Impressions & Reception Duties
Greet individuals, families, and visitors with professionalism, warmth, and respect
Answer questions about The WOW Center and direct visitors to appropriate staff members or meeting areas
Proactively offer assistance to families and visitors to ensure a positive experience
Answer incoming phone calls promptly using a professional WOW Center greeting
Take accurate, detailed messages and communicate them in a timely manner
Maintain an organized, clean, and welcoming reception area, ensuring signage, displays, and electronics are functioning properly
Ensure conference rooms are set up and ready for meetings and presentations
Intake & Onboarding Support
Support intake and pre-onboarding processes for new employees and individuals to ensure a smooth, welcoming, and efficient experience
Collect, track, and maintain required documentation to ensure accuracy, compliance, and timely onboarding
Support the Director of Education and the Social Services Department with intake and onboarding activities for individuals
Communicate with prospective individuals and families regarding next steps, timelines, and required documentation
Assist families through the application and screening process with professionalism, empathy, and clear communication
Maintain organized records and support seamless transitions for both staff and individuals
Team Culture & Commitment
Contribute to a collaborative, solutions-oriented team that values professionalism, problem-solving, and excellence
Uphold The WOW Center's mission, values, and commitment to dignity, respect, and inclusion
Support a positive, respectful, and mission-driven workplace environment
Why Join The WOW Center
At The WOW Center, you'll be part of a caring, mission-driven team that believes in the dignity, ability, and potential of every person. We offer a supportive and collaborative work environment where your efforts directly impact the lives of others - helping individuals gain skills, confidence, independence, and healthier lifestyles.
Ready to Make a Lasting Impact?
Apply today and join us in empowering individuals with developmental disabilities to live, learn, work, and thrive in the community.
At The WOW Center, we believe that every person deserves the opportunity to grow, connect, and thrive. Our culture is rooted in compassion, inclusion, and genuine joy in what we do. We don't just teach - we empower adults with developmental disabilities to live more confidently, independently, and meaningfully within their communities
We are guided by our core values of Empathy, Excellence, Passion, Serving, Teamwork, and Continuous Improvement-principles that shape how we support our individuals, collaborate with one another, and grow as an organization every day.
If you're someone who loves uplifting others, celebrates wins big and small, and thrives in a collaborative environment, you'll fit right in.
What We Value
A genuine love for helping others
Patience, empathy, and a sense of humor
Creativity and flexibility
Team spirit - we support each other
A growth mindset - no two days are the same!
About the Role
The Front Desk Receptionist plays a vital role in supporting the daily administrative operations of The WOW Center. This position serves as the first point of contact for families, visitors, and community partners, ensuring a welcoming, organized, and professional environment that reflects the mission and values of the organization.
The Front Desk Receptionist works closely with leadership and staff to support communication, scheduling, events, and office operations while fostering positive relationships with families and guests.
Desired Qualifications
High School Diploma or higher
Spanish fluency required
Proven experience in administrative or front desk roles (non-profit experience preferred)
Excellent communication, multitasking, and organizational skills
Strong relational skills when interacting with families, guests, and staff
Professional appearance and demeanor
Proven experience or knowledge of work management and project management software
Intermediate to proficient experience using Canva
Experience working with individuals with special needs
Consistently reliable, dependable, and punctual
What You'll Do
Administrative Support
Serve as the primary point of contact for visitors, creating a warm, welcoming, and professional environment
Coordinate scheduling across multiple administrative calendars to ensure efficient appointment and meeting management
Assist the Senior Director with family communications, event updates and reminders, and maintenance of client records
Support staff meetings by assisting with logistics and ensuring conference rooms are prepared and maintained
Assist with general administrative duties, including preparing outgoing mail and supporting daily office operations
Provide support for internal and external events as needed
Help fulfill merchandise orders
First Impressions & Reception Duties
Greet individuals, families, and visitors with professionalism, warmth, and respect
Answer questions about The WOW Center and direct visitors to appropriate staff members or meeting areas
Proactively offer assistance to families and visitors to ensure a positive experience
Answer incoming phone calls promptly using a professional WOW Center greeting
Take accurate, detailed messages and communicate them in a timely manner
Maintain an organized, clean, and welcoming reception area, ensuring signage, displays, and electronics are functioning properly
Ensure conference rooms are set up and ready for meetings and presentations
Intake & Onboarding Support
Support intake and pre-onboarding processes for new employees and individuals to ensure a smooth, welcoming, and efficient experience
Collect, track, and maintain required documentation to ensure accuracy, compliance, and timely onboarding
Support the Director of Education and the Social Services Department with intake and onboarding activities for individuals
Communicate with prospective individuals and families regarding next steps, timelines, and required documentation
Assist families through the application and screening process with professionalism, empathy, and clear communication
Maintain organized records and support seamless transitions for both staff and individuals
Team Culture & Commitment
Contribute to a collaborative, solutions-oriented team that values professionalism, problem-solving, and excellence
Uphold The WOW Center's mission, values, and commitment to dignity, respect, and inclusion
Support a positive, respectful, and mission-driven workplace environment
Why Join The WOW Center
At The WOW Center, you'll be part of a caring, mission-driven team that believes in the dignity, ability, and potential of every person. We offer a supportive and collaborative work environment where your efforts directly impact the lives of others - helping individuals gain skills, confidence, independence, and healthier lifestyles.
Ready to Make a Lasting Impact?
Apply today and join us in empowering individuals with developmental disabilities to live, learn, work, and thrive in the community.