Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
IQVIA, Boise, ID, United States
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
Role Purpose
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Job Responsibilities
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provide first level support for problem resolution.
Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00pm EST) under moderate supervision.
Minimum Education & Experience
High School Diploma or equivalent.
Pharmacy Technician experience required.
HIPAA certified.
Call center experience required (3+ years preferred).
Experience in medical claim processing is a plus.
Bi-lingual (English/Spanish) is a plus.
Compensation
The pay range for this role is $18.00 per hour. This is a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
Equal Employment Opportunity
IQVIA is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
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IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
Role Purpose
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Job Responsibilities
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provide first level support for problem resolution.
Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00pm EST) under moderate supervision.
Minimum Education & Experience
High School Diploma or equivalent.
Pharmacy Technician experience required.
HIPAA certified.
Call center experience required (3+ years preferred).
Experience in medical claim processing is a plus.
Bi-lingual (English/Spanish) is a plus.
Compensation
The pay range for this role is $18.00 per hour. This is a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
Equal Employment Opportunity
IQVIA is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
#J-18808-Ljbffr