Marine Information Agent (MIA)
King County, Seattle, WA, United States
Salary:
$34.53 - $38.88 Hourly
Location :
Seattle - Downtown Core, WA
Job Type:
Career Service (Exec)
Job Number:
2026DR26760
Department:
MTD - Metro Transit
Division:
Marine
Opening Date:
04/16/2026
Closing Date:
4/30/2026 11:59 PM Pacific
FLSA:
Non-Exempt
Bargaining Unit:
AB1 : Maritime Coalition-Deck&Agents
Full- or Part-Time:
Full Time
Summary
The
Marine Division
with King County Metro Transit is hiring for a
Marine Information Agent
for the Water Taxi team.
Marine Information Agents work shoreside at our Water Taxi terminal, which is located at Pier 50 on the Seattle waterfront. Marine Information Agents provide front-line communication with boarding passengers and the public regarding ferry services, sailing schedules, fares and fare media, terminal facilities, complaints, accessibility, and related topics. These positions directly support the County's interest in ensuring our commuters have a reliable way to access our downtown core through our Vashon Island and West Seattle service routes. Marine Information Agents also support Kitsap Fast Ferry service at Pier 50 Terminal. Additionally, Information Agents have the opportunity to receive vessel-related training in order to also provide support aboard the Water Taxi vessels.
King County Water Taxi System
King County has been operating Water Taxi services since October 2009. In 2019, the Marine Division joined King County Metro to help Metro meet its goals of incorporating multiple modes of transit, including buses, boats, trains, shuttles, accessible services, and rideshare programs.
The Marine Division operates the Water Taxi ferry service on two routes in Puget Sound, both originating at Pier 50 in downtown Seattle: one route to West Seattle and the other to Vashon Island. Both routes provide year-round service 7 days a week, 11 to 16 hours daily.
Recruitment Information:
This recruitment will immediately fill one (1)
Career Service
position and may also be used to create an eligibility list for future Career Service, as well as any fully benefitted Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) vacancies valid up to six (6) months or until exhausted and at the discretion of the hiring authority.
Who May Apply:
This position is open to King County employees and the public.
Questions?
if you have any questions regarding this position or recruitment, please contact Daniel Russell, Talent Advisor at
Job Duties
Applying
equity and social justice principles
is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Job duties include but are not limited to:
Advise customers regarding ferry policies and special services; provide information on the use and purchase of county and regional fare products; respond to public inquiries on wide-ranging topics related to ferry operations, transit connections, community information, and points of interest; suggest transit options and connections to reach desired destinations.
Replenish fare media stock in ticket vending machines at various terminal locations and perform routine hardware and software maintenance including battery and computer board change-outs.
Prepare, maintain, and replenish information and brochure displays; assist with routine and special event public outreach activities; assist with onsite coordination of passenger controls and information sharing with other co-located ferry operators (Kitsap Fast Ferries and Washington State Ferries); provide administrative support associated with ferry information function including responding to requests for brochures and schedules.
Conduct initial intake of customer complaints or commendations, convey to customers the complaint resolution process; provide customer feedback to management on ferry services.
Respond to lost article notifications and inquiries; attempt to locate lost articles through appropriate staff; warehouse, classify, and record found articles; notify and instruct owners on procedures to claim recovered items.
Follow safety and security procedures in accordance with the Marine Divisions Safety Management System and King County policies; contact law enforcement or other appropriate first responders when directed or circumstances dictate; convey incident information and facilitate response efforts. Work with security personnel to ensure good facility security. Follow protocols in the event of a heightened level of maritime security.
Assist during emergencies that may include evacuations, emergency closures, and accident/incident responses and investigations.
Maintain electronic and physical signage at ferry terminals.
Serve as point of contact for armored car service vendor collecting fare revenues; comply with and facilitate adherence to appropriate revenue control protocols; report revenue in accordance with rate schedules, revenue control procedures, and County financial management guidelines.
Perform housekeeping duties at the Pier 50 facility, float, and public walkway that include but are not be limited to; cleaning employee restrooms, mopping floors, washing windows, picking up trash, emptying garbage bins, power washing, removing stains, graffiti, chewing gum, and excrement.
Experience, Qualifications, Knowledge, Skills
To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:
1.
Posses the following credentials:
A valid
Transportation Workers Identification Credential (
TWIC
)
issued by the Transportation Security Administration (TSA), or the ability to obtain one by the start date of the position.
A valid
United States Coast Guard (USCG) Merchant Mariner's Document (MMD)
or
Merchant Mariner's Credential (
MMC
)
with minimum endorsement of Ordinary Seaman (OS), or the ability to apply for one if offered a position and receive it within six (6) months of hire (not required to submit an application).
2. Have the ability to provide accurate, timely, and polite service to the traveling public, including providing appropriate guidance to customers in the event of an emergency situation.
The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:
Experience providing high-volume customer service to the traveling public or at large events.
Knowledge of customer relations techniques and customer service etiquette.
Experience with crowd control techniques and/or coordinating the activities of large groups of people.
Ability to address customer concerns, de-escalate situations involving heightened emotions, apply problem-solving techniques, and identify circumstances that require assistance.
Willingness to provide additional support to vessel operations by acting as a Deckhand when needed.
Experience, education, and/or training related to the maritime industry.
Knowledge of ferry operations and services, as well as other transit services available throughout King County.
Experience with, or the ability to learn how to properly operate, various electronic equipment, such as security cameras, fare collection kiosks, and communication equipment.
Ability to use a personal computer, Microsoft Office 365 applications (such as Outlook, Word, Excel, and Teams), and agency-specific software and/or databases.
Ability to work effectively with others in a work environment that embraces and encourages diversity in its workforce and where differences are valued.
Ability to demonstrate behaviors that include fairness, respect, and inclusiveness.
Ability to respond safely, effectively, and expeditiously during an emergency.
Effective communication skills, both written and verbal.
Ability to be punctual in order to provide reliable sailings as scheduled for the traveling public.
Supplemental Information
To Apply:
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Daniel Russell, Talent Advisor at
Required Application Materials:
An online employment application
with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience). Be sure to list all job duties, dates of employment, and reasons for leaving.
Completed
supplemental questions.
Selection Process:
Applications will be screened to determine whether candidates meet minimum qualifications, and for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as drug and alcohol testing, background checks, DOT physicals, and internal record reviews or reference checks.
Work Environment and Location:
The work location will be at Pier 48 and Pier 50 on the downtown Seattle waterfront. This position will have you standing or walking most of the day. The majority of work takes place in our passenger terminal which is a mostly covered indoor/outdoor facility. You may also be working outdoors on the dock and on board the Water Taxi passenger vessel, as well as inside the cabin and pilothouse of the vessel, in all weather conditions. The Pier 48 facility is located in Seattle's historic Pioneer Square district, within easy walking distance to popular urban residential neighborhoods like Queen Anne, South Lake Union, Capitol Hill, and near bus lines, Link Light Rail and the Sounder (commuter train) Station.
Work Schedule:
The potential work schedule for this position will be weekends 8am-4pm or 3pm-11:45pm. Weekdays: pm shifts approx. 3pm-10pm. This schedule will most likely have weekdays days off each week with the potential to pick up an extra day when open work is available. Work schedules are subject to change based on operational needs.
This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore overtime eligible, with prior supervisory approval.
Safety Sensitive:
This position is considered safety sensitive. Applicants for positions defined as safety-sensitive are required to undergo drug testing prior to employment and, subsequent to the commencement of employment, will be subject to random, post-accident, reasonable suspicion, return to duty and follow-up drug and alcohol testing in compliance with Federal DOT alcohol and controlled substances testing program protocols.
Union Membership
This position is represented by Inlandboatmen's Union of Pacific (IBU)
Class Code
4330100 Marine Information Agent (AB1: Maritime Coalition-Deck & Agents)
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by ourwe are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER:
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
For additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you currently have a valid Transportation Workers Identification Credential (TWIC) issued by the Transportation Security Administration (TSA)?
Yes
No, but I have applied for my TWIC and expect to receive by the start date of this position.
No, and I am *not* willing to obtain one if offered the position.
02
Do you possess a valid Merchant Mariner Document (MMD)/Merchant Marine Credential (MMC), with a minimum endorsement of Ordinary Seaman (OS)?
Yes
No, but I have applied for and have not yet received my MMC.
No, but I am willing to apply for an MMC if offered a position and receive it within six (6) months of hire.
No, and I am *not* willing to obtain one if offered the position.
03
How many years of experience do you have providing customer service to the traveling public or at large events?
I have 2 or more years of this experience.
I have less than 2 years of this experience.
I do not have this experience but am willing to learn.
I do not have this experience and am *not* willing to learn.
04
Which of the following preferred experience, education, training, knowledge, and/or abilities do you possess? (Select all that apply.)
Experience providing high-volume customer service for the traveling public and/or at large events.
Experience with crowd control techniques and/or coordinating activities for large groups of people.
Experience providing customer service to the traveling public.
Experience, education, and/or training related to the maritime industry.
Willingness to provide additional support to vessel operations by acting as a Deckhand when needed.
Knowledge of ferry operations and services, as well as other transit services available throughout King County.
Experience with, or the ability to learn how to properly operate, various electronic equipment, such as security cameras, fare collection kiosks, and communication equipment.
Ability to use a personal computer, Microsoft Office 365 applications (such as Outlook, Word, Excel, and Teams), and agency-specific software and/or databases.
Ability to be punctual in order to provide reliable sailings as scheduled for the traveling public.
I do not have any of the experience, education, training, knowledge, or abilities listed.
05
Are you willing to work on-call, and be available to respond to short-notice requests to fill open/available shifts?
Yes
No
06
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
No
07
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in
08
Have you tested positive, or refused to test, on any pre-employment drug or alcohol test administered by an employer to which you applied, but did not get hired, for safety-sensitive transportation work covered by the DOT drug and alcohol testing rules during the past two years?
Yes
No
09
If you answered "Yes" to the previous question, for which employer and when? If not, please answer "N/A."If current Metro Operator, please answer N/A
10
MTD/Nepotism - If you have a relative who works for Metro, please provide the Division of King County Metro that they currently work in. Select all that apply.
Bus Operations Division
Capital Division
Employee Services Division
Facilities Division
Finance & Administration Division
General Manager's Office
Marine Division
Mobility Division
Rail Division (including Streetcar)
Safety, Security & Quality Assurance
Vehicle Maintenance
I do not know which Division my relative works in at Metro Transit
I do not have a relative that works for King County Metro
11
MTD/Nepotism - If you have a relative who works for King County Metro Transit, please provide the employee's name, position, and your relationship. Note: A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner. If you do not have a relative employed by King County Metro, please indicate "N/A".
12
If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the recruitment process? If you check the "YES" box, the human resources staff person coordinating this recruitment will send you a request asking for additional information. (This confidential information is solicited for the purposes of providing reasonable accommodation only).
Yes
No
13
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
Yes
No
Required Question
$34.53 - $38.88 Hourly
Location :
Seattle - Downtown Core, WA
Job Type:
Career Service (Exec)
Job Number:
2026DR26760
Department:
MTD - Metro Transit
Division:
Marine
Opening Date:
04/16/2026
Closing Date:
4/30/2026 11:59 PM Pacific
FLSA:
Non-Exempt
Bargaining Unit:
AB1 : Maritime Coalition-Deck&Agents
Full- or Part-Time:
Full Time
Summary
The
Marine Division
with King County Metro Transit is hiring for a
Marine Information Agent
for the Water Taxi team.
Marine Information Agents work shoreside at our Water Taxi terminal, which is located at Pier 50 on the Seattle waterfront. Marine Information Agents provide front-line communication with boarding passengers and the public regarding ferry services, sailing schedules, fares and fare media, terminal facilities, complaints, accessibility, and related topics. These positions directly support the County's interest in ensuring our commuters have a reliable way to access our downtown core through our Vashon Island and West Seattle service routes. Marine Information Agents also support Kitsap Fast Ferry service at Pier 50 Terminal. Additionally, Information Agents have the opportunity to receive vessel-related training in order to also provide support aboard the Water Taxi vessels.
King County Water Taxi System
King County has been operating Water Taxi services since October 2009. In 2019, the Marine Division joined King County Metro to help Metro meet its goals of incorporating multiple modes of transit, including buses, boats, trains, shuttles, accessible services, and rideshare programs.
The Marine Division operates the Water Taxi ferry service on two routes in Puget Sound, both originating at Pier 50 in downtown Seattle: one route to West Seattle and the other to Vashon Island. Both routes provide year-round service 7 days a week, 11 to 16 hours daily.
Recruitment Information:
This recruitment will immediately fill one (1)
Career Service
position and may also be used to create an eligibility list for future Career Service, as well as any fully benefitted Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) vacancies valid up to six (6) months or until exhausted and at the discretion of the hiring authority.
Who May Apply:
This position is open to King County employees and the public.
Questions?
if you have any questions regarding this position or recruitment, please contact Daniel Russell, Talent Advisor at
Job Duties
Applying
equity and social justice principles
is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Job duties include but are not limited to:
Advise customers regarding ferry policies and special services; provide information on the use and purchase of county and regional fare products; respond to public inquiries on wide-ranging topics related to ferry operations, transit connections, community information, and points of interest; suggest transit options and connections to reach desired destinations.
Replenish fare media stock in ticket vending machines at various terminal locations and perform routine hardware and software maintenance including battery and computer board change-outs.
Prepare, maintain, and replenish information and brochure displays; assist with routine and special event public outreach activities; assist with onsite coordination of passenger controls and information sharing with other co-located ferry operators (Kitsap Fast Ferries and Washington State Ferries); provide administrative support associated with ferry information function including responding to requests for brochures and schedules.
Conduct initial intake of customer complaints or commendations, convey to customers the complaint resolution process; provide customer feedback to management on ferry services.
Respond to lost article notifications and inquiries; attempt to locate lost articles through appropriate staff; warehouse, classify, and record found articles; notify and instruct owners on procedures to claim recovered items.
Follow safety and security procedures in accordance with the Marine Divisions Safety Management System and King County policies; contact law enforcement or other appropriate first responders when directed or circumstances dictate; convey incident information and facilitate response efforts. Work with security personnel to ensure good facility security. Follow protocols in the event of a heightened level of maritime security.
Assist during emergencies that may include evacuations, emergency closures, and accident/incident responses and investigations.
Maintain electronic and physical signage at ferry terminals.
Serve as point of contact for armored car service vendor collecting fare revenues; comply with and facilitate adherence to appropriate revenue control protocols; report revenue in accordance with rate schedules, revenue control procedures, and County financial management guidelines.
Perform housekeeping duties at the Pier 50 facility, float, and public walkway that include but are not be limited to; cleaning employee restrooms, mopping floors, washing windows, picking up trash, emptying garbage bins, power washing, removing stains, graffiti, chewing gum, and excrement.
Experience, Qualifications, Knowledge, Skills
To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:
1.
Posses the following credentials:
A valid
Transportation Workers Identification Credential (
TWIC
)
issued by the Transportation Security Administration (TSA), or the ability to obtain one by the start date of the position.
A valid
United States Coast Guard (USCG) Merchant Mariner's Document (MMD)
or
Merchant Mariner's Credential (
MMC
)
with minimum endorsement of Ordinary Seaman (OS), or the ability to apply for one if offered a position and receive it within six (6) months of hire (not required to submit an application).
2. Have the ability to provide accurate, timely, and polite service to the traveling public, including providing appropriate guidance to customers in the event of an emergency situation.
The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:
Experience providing high-volume customer service to the traveling public or at large events.
Knowledge of customer relations techniques and customer service etiquette.
Experience with crowd control techniques and/or coordinating the activities of large groups of people.
Ability to address customer concerns, de-escalate situations involving heightened emotions, apply problem-solving techniques, and identify circumstances that require assistance.
Willingness to provide additional support to vessel operations by acting as a Deckhand when needed.
Experience, education, and/or training related to the maritime industry.
Knowledge of ferry operations and services, as well as other transit services available throughout King County.
Experience with, or the ability to learn how to properly operate, various electronic equipment, such as security cameras, fare collection kiosks, and communication equipment.
Ability to use a personal computer, Microsoft Office 365 applications (such as Outlook, Word, Excel, and Teams), and agency-specific software and/or databases.
Ability to work effectively with others in a work environment that embraces and encourages diversity in its workforce and where differences are valued.
Ability to demonstrate behaviors that include fairness, respect, and inclusiveness.
Ability to respond safely, effectively, and expeditiously during an emergency.
Effective communication skills, both written and verbal.
Ability to be punctual in order to provide reliable sailings as scheduled for the traveling public.
Supplemental Information
To Apply:
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Daniel Russell, Talent Advisor at
Required Application Materials:
An online employment application
with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience). Be sure to list all job duties, dates of employment, and reasons for leaving.
Completed
supplemental questions.
Selection Process:
Applications will be screened to determine whether candidates meet minimum qualifications, and for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as drug and alcohol testing, background checks, DOT physicals, and internal record reviews or reference checks.
Work Environment and Location:
The work location will be at Pier 48 and Pier 50 on the downtown Seattle waterfront. This position will have you standing or walking most of the day. The majority of work takes place in our passenger terminal which is a mostly covered indoor/outdoor facility. You may also be working outdoors on the dock and on board the Water Taxi passenger vessel, as well as inside the cabin and pilothouse of the vessel, in all weather conditions. The Pier 48 facility is located in Seattle's historic Pioneer Square district, within easy walking distance to popular urban residential neighborhoods like Queen Anne, South Lake Union, Capitol Hill, and near bus lines, Link Light Rail and the Sounder (commuter train) Station.
Work Schedule:
The potential work schedule for this position will be weekends 8am-4pm or 3pm-11:45pm. Weekdays: pm shifts approx. 3pm-10pm. This schedule will most likely have weekdays days off each week with the potential to pick up an extra day when open work is available. Work schedules are subject to change based on operational needs.
This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore overtime eligible, with prior supervisory approval.
Safety Sensitive:
This position is considered safety sensitive. Applicants for positions defined as safety-sensitive are required to undergo drug testing prior to employment and, subsequent to the commencement of employment, will be subject to random, post-accident, reasonable suspicion, return to duty and follow-up drug and alcohol testing in compliance with Federal DOT alcohol and controlled substances testing program protocols.
Union Membership
This position is represented by Inlandboatmen's Union of Pacific (IBU)
Class Code
4330100 Marine Information Agent (AB1: Maritime Coalition-Deck & Agents)
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by ourwe are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER:
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
For additional information about employee benefits, visit our
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE:
Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01
Do you currently have a valid Transportation Workers Identification Credential (TWIC) issued by the Transportation Security Administration (TSA)?
Yes
No, but I have applied for my TWIC and expect to receive by the start date of this position.
No, and I am *not* willing to obtain one if offered the position.
02
Do you possess a valid Merchant Mariner Document (MMD)/Merchant Marine Credential (MMC), with a minimum endorsement of Ordinary Seaman (OS)?
Yes
No, but I have applied for and have not yet received my MMC.
No, but I am willing to apply for an MMC if offered a position and receive it within six (6) months of hire.
No, and I am *not* willing to obtain one if offered the position.
03
How many years of experience do you have providing customer service to the traveling public or at large events?
I have 2 or more years of this experience.
I have less than 2 years of this experience.
I do not have this experience but am willing to learn.
I do not have this experience and am *not* willing to learn.
04
Which of the following preferred experience, education, training, knowledge, and/or abilities do you possess? (Select all that apply.)
Experience providing high-volume customer service for the traveling public and/or at large events.
Experience with crowd control techniques and/or coordinating activities for large groups of people.
Experience providing customer service to the traveling public.
Experience, education, and/or training related to the maritime industry.
Willingness to provide additional support to vessel operations by acting as a Deckhand when needed.
Knowledge of ferry operations and services, as well as other transit services available throughout King County.
Experience with, or the ability to learn how to properly operate, various electronic equipment, such as security cameras, fare collection kiosks, and communication equipment.
Ability to use a personal computer, Microsoft Office 365 applications (such as Outlook, Word, Excel, and Teams), and agency-specific software and/or databases.
Ability to be punctual in order to provide reliable sailings as scheduled for the traveling public.
I do not have any of the experience, education, training, knowledge, or abilities listed.
05
Are you willing to work on-call, and be available to respond to short-notice requests to fill open/available shifts?
Yes
No
06
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
No
07
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in
08
Have you tested positive, or refused to test, on any pre-employment drug or alcohol test administered by an employer to which you applied, but did not get hired, for safety-sensitive transportation work covered by the DOT drug and alcohol testing rules during the past two years?
Yes
No
09
If you answered "Yes" to the previous question, for which employer and when? If not, please answer "N/A."If current Metro Operator, please answer N/A
10
MTD/Nepotism - If you have a relative who works for Metro, please provide the Division of King County Metro that they currently work in. Select all that apply.
Bus Operations Division
Capital Division
Employee Services Division
Facilities Division
Finance & Administration Division
General Manager's Office
Marine Division
Mobility Division
Rail Division (including Streetcar)
Safety, Security & Quality Assurance
Vehicle Maintenance
I do not know which Division my relative works in at Metro Transit
I do not have a relative that works for King County Metro
11
MTD/Nepotism - If you have a relative who works for King County Metro Transit, please provide the employee's name, position, and your relationship. Note: A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner. If you do not have a relative employed by King County Metro, please indicate "N/A".
12
If you have a disability as defined by the Americans with Disabilities Act, will you need accommodation in the recruitment process? If you check the "YES" box, the human resources staff person coordinating this recruitment will send you a request asking for additional information. (This confidential information is solicited for the purposes of providing reasonable accommodation only).
Yes
No
13
I certify that the statements made by me on the application and supplemental questions are, to the best of my knowledge, true, complete and correct. I understand that any misrepresentation or material omission of fact on this or any other document required by King County may constitute grounds for rejection, or if employed by King County, for disciplinary measures, including dismissal.
Yes
No
Required Question