Patient Services Representative - Float
Neighborhood Healthcare, Temecula, CA, United States
ABOUT US:
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
ROLE OVERVIEW and PURPOSE:
The Patient Services Representative – Float provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.
**This opportunity is for a Float Patient Services Representative role supporting the following clinics: Temecula, Hemet, Menifee, and Temecula Parkway. This role will be expected to float between these sites based on organizational needs.**
RESPONSIBILITIES:
Patient Experience and Access
Serves as the first point of contact for patients, visitors, and incoming calls
Greets and assists patients in a courteous and professional manner
Schedules, reschedules, and confirms patient appointments in the electronic scheduling system
Conducts appointment reminder calls and communicates visit preparation instructions when needed
Provides clear information regarding clinic processes, appointments, and services
Provider and Team Support
Coordinates scheduling workflows to ensure efficient patient access and clinic flow
Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
Ensure providers have accurate appointment information and schedule updates
Supports care teams by managing appointment availability, cancellations, and schedule adjustments
Front Office and Administrative Support
Verifies patient demographics, insurance information, and registration data
Prepares and verifies patient records prior to appointments
Tracks filled and cancelled appointments and updates scheduling systems accordingly
Receives and records patient payments in the appropriate system when applicable
Ensure patient information is updated accurately in the electronic health record system
Float Pool Responsibilities
Provides front office support across multiple clinic locations based on operational needs
Quickly adapts to site specific workflows, schedules, and team dynamics
Communicates with site leadership upon arrival to determine front office priorities
Supports clinics experiencing staffing shortages to maintain patient access and service continuity
EDUCATION/EXPERIENCE:
High School Diploma or GED
required
Valid CA driver license and proof of auto insurance is
required
and maintained as a condition of employment
One year customer service experience
required ; healthcare experience preferred
Experience working with electronic medical records and multi-line phone systems preferred
Bilingual preferred depending on site needs
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
Strong communication and leadership abilities.
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner.
Physical Requirements
Ability to lift/carry 20 lbs./weight
Ability to stand for long periods of time
Pay Range : $22.88 - $32.08 per hour, depending on experience.
Note:
This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure:
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
ROLE OVERVIEW and PURPOSE:
The Patient Services Representative – Float provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.
**This opportunity is for a Float Patient Services Representative role supporting the following clinics: Temecula, Hemet, Menifee, and Temecula Parkway. This role will be expected to float between these sites based on organizational needs.**
RESPONSIBILITIES:
Patient Experience and Access
Serves as the first point of contact for patients, visitors, and incoming calls
Greets and assists patients in a courteous and professional manner
Schedules, reschedules, and confirms patient appointments in the electronic scheduling system
Conducts appointment reminder calls and communicates visit preparation instructions when needed
Provides clear information regarding clinic processes, appointments, and services
Provider and Team Support
Coordinates scheduling workflows to ensure efficient patient access and clinic flow
Communicate with providers, medical assistants, and nursing staff regarding scheduling needs
Ensure providers have accurate appointment information and schedule updates
Supports care teams by managing appointment availability, cancellations, and schedule adjustments
Front Office and Administrative Support
Verifies patient demographics, insurance information, and registration data
Prepares and verifies patient records prior to appointments
Tracks filled and cancelled appointments and updates scheduling systems accordingly
Receives and records patient payments in the appropriate system when applicable
Ensure patient information is updated accurately in the electronic health record system
Float Pool Responsibilities
Provides front office support across multiple clinic locations based on operational needs
Quickly adapts to site specific workflows, schedules, and team dynamics
Communicates with site leadership upon arrival to determine front office priorities
Supports clinics experiencing staffing shortages to maintain patient access and service continuity
EDUCATION/EXPERIENCE:
High School Diploma or GED
required
Valid CA driver license and proof of auto insurance is
required
and maintained as a condition of employment
One year customer service experience
required ; healthcare experience preferred
Experience working with electronic medical records and multi-line phone systems preferred
Bilingual preferred depending on site needs
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
Strong communication and leadership abilities.
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner.
Physical Requirements
Ability to lift/carry 20 lbs./weight
Ability to stand for long periods of time
Pay Range : $22.88 - $32.08 per hour, depending on experience.
Note:
This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure:
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.