Technology Support Technician
San Bernardino Community College, San Bernardino, CA, United States
Salary:
$28.30 - $31.21 Hourly
Location :
District Office 550 E. Hospitality Lane Suite 200 San Bernardino, CA
Job Type:
Classified - Full-Time
Job Number:
2426-00079
Department:
Computing Services
Opening Date:
04/23/2026
Closing Date:
5/23/2026 11:59 PM Pacific
Work Schedule:
Monday - Friday 8:00 a.m. - 5:00 p.m.
HR Recruiter:
Dawn Garcia
Work Days/Year:
260
Mission Statement:
SBCCD positively impacts the lives and careers of our students, the well-being of their families, and the prosperity of our community through excellence in educational and training opportunities.
Job Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are
not
intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION
Performs a variety of minor technical support duties to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines in assigned areas.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.
REPRESENTATIVE DUTIES
The following duties are typical for this classification.
Assists faculty, staff, and students with the general use of a variety of computers and other technical equipment; demonstrates procedures and functionality; assists faculty, staff and students in the creation and triage of helpdesk trouble tickets.
Assists students in accessing email, learning management system accounts, student information system.
Troubleshoots, repairs, and maintains computers and other peripheral devices.
Performs routine maintenance on computer hardware and copiers.
Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers.
Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs.
Performs software maintenance on computers.
Learns the operation of software in order to inform and assist students and staff.
Maintains inventory of computer related equipment and software; notifies appropriate staff when ordering is necessary.
Performs other duties related to the primary job duties.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:
Mathematical Facility
Performs operations involving counting, adding, subtracting, multiplication and division
Follow multi-step computational procedures and apply formulas
Apply basic algebraic or geometric reasoning and problem solving
Recognize approaches and algorithms for finding real world computational solutions**
Computes and interprets descriptive statistics**
Critical Thinking
Analytically and logically evaluates information to resolve problems
Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
May detect ambiguous, incomplete, or conflicting information or instructions**
Attention to Detail
Focusing on the details of work content
Shows care and thoroughness in adhering to process and procedures that assure quality
Applies knowledge and skill in recognizing and evaluating details of work**
Applies skilled final touches on products
Analyzing and Interpreting Data
Apply sorting, coding and categorizing rules
Analyze data
Read reports
Draw meaning and conclusions from quantitative and/or qualitative data
Professional Integrity and Ethics
Follows a clear-cut set of rules
Understands practical necessity of rules and ethical guidelines
Shows consistency in behavior and judgement over a long term and varied situations
Legal and Regulatory Navigation
Understanding, interpreting, and ensuring compliance with laws and regulations
Locates, understands, or provides factual regulator information**
Works within the bounds and limits of what is permissible
Using Technology
Working with electronic hardware and software applications
Using basic features and functions of software and hardware
Experiments and finds novel uses for standard features and functions **
Adds, improves, modifies, or develops features and functionality**
Adaptability
Responding positively to change and modifying behavior as the situation requires**
Accept and adjust to changes and the unfamiliar
Innovation
Imagining and devising new and better ways of doing things**
Fix what is broken; find solutions and fixes with resources at hand
Finds new approaches to performing familiar tasks
Create and invent new ideas; envision the unexpected, unexplored, untried**
Listening
Comprehend and verbal instructions and orally presented information
Recalls or retrieves key points in a conversation
Listen actively by rephrasing others' input cogently and accurately**
Professional and Technical Expertise
Applying technical subject matter to the job **
Knows the rudimentary concepts of performing the essential technical operations
Possess recognized expertise outside of the organization**
Self-Management
Follows through on instructions and assignments
Self-directed and self- monitored in commitments and accomplishments
Redefines or reprioritizes activities within scope of responsibility
Valuing Diversity
Shows acceptance of individual differences
Welcomes input and inclusion of others who may be different from oneself
Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination
**Lead, Advanced or Senior Level Positions
Qualifications
Education/Training
:
Equivalent to the completion of the high school supplemented by twelve (12) units of college level course work in computer science or a related field.
Experience
:
Two (2) years of experience in the operation and repair of computer equipment and other office equipment.
Desired Experience:
Associate's degree in a technical related field or equivalent work experience
1-year technical work experience
1-year customer service background
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment
:
Work is performed primarily in a standard office setting.
Physical
:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; may lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision
:
See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing : Hear in the normal audio range with or without correction.
Employment Requirements
The person selected for hire will be required to complete the following pre-employment requirements:
Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
Tuberculosis (TB) risk assessment
Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's
Forecasted Recruitment Timeline (please note that delays may cause adjustments to this timeline):
FORECASTED RECRUITMENT TIMELINE
Internal HR Screening:
5/25/26-5/29/26
Testing:
6/1/26-6/12/26
1st Level Interviews:
6/15/26-6/26/26
2nd Level Interviews:
6/29/26-7/3/26
Board Date:
8/13/2026
Projected Hire Date:
8/17/26
You have medical, dental and vision plans from which to choose coverage. You may cover yourself, spouse or domestic partner and eligible children. Coverage is effective on the first of the calendar month following your date of hire.
HEALTH CARE
Medical Benefits - You may choose between seven medical plans:
Anthem Blue Cross PPO Gold - Copay Only (offered at no cost)
Anthem Blue Cross CA Care Classic HMO (offered at no cost)
Anthem Blue Cross CA Care Premier HMO
Anthem Blue Cross PPO 100A
Anthem Blue Cross PPO 90C
Kaiser Permanente $15 HMO
Kaiser Permanente $30 HMO
Dental Benefits - You may choose between two dental plans:
DeltaCare USA HMO (offered at no cost)
Delta Dental PPO.
Vision Benefits -
Vision coverage is provided through EyeMed (offered at no cost)
CASH IN LIEU BENEFIT
The district offers a taxable $250 monthly stipend to a benefits eligible employee who waives medical coverage under SBCCD's group plan because that employee has other group coverage (e.g., a spouse's plan, parents' plan, or other employer's plan).
LIFE INSURANCE
Term Life and Accidental, Death & Dismemberment (AD&D) Insurance -
The district provides a $50,000 basic term life insurance policy and $50,000 of basic accidental death and dismemberment (AD&D) policy. The district pays the full cost of this coverage. Coverage is automatic and effective on the first of the month after your date of hire. Employees are also provided opportunity to enroll in optional term life and AD&D policies for themselves as well as spouse/domestic partner and children.
VOLUNTARY BENEFIT PLANS
The district partners with American Fidelity to administer the district's voluntary benefit plans which include:
Disability insurance
Cancer insurance
Accident insurance
Flexible spending accounts
PRE-TAX RETIREMENT SAVINGS PLAN
-
As a district employee, you have two voluntary retirement savings plans available to you, which allow you to invest pre-tax dollars to supplement your CalPERS Retirement Plan benefit. They are a 403(b) plan or 457(b) plan.
You may participate in one or both of the plans. Each is governed by a different section of the IRS Code resulting in different rules and provisions. SchoolsFirst Federal Credit Union is the districts third party administrators for all retirement savings plans.
RETIREMENT PLANS
CalPERS Retirement Plan -
The California Public Employees Retirement System (CalPERS) is a defined benefit retirement plan that provides lifetime benefits based on members' years of service, age, and final compensation. Full-time employees in non-academic positions appointed for at least six months, or part-time employees working at least 50% and appointed for at least one year, are automatically enrolled in the CalPERS retirement plan. Depending on hire and/or membership date, employees are placed in one of two membership categories: Classic or PEPRA. For more information on CalPERS:
Classic Membership Retirement
Formula
Employee
Contribution %
CalPERS member prior to 1/1/13 2% at age 55 7% of base bay
PEPRA Membership
CalPERS member on or after 1/1/13 2% at age 62 7% of base pay
CalSTRS Retirement Plan -
The California State Teachers Retirement System (CalSTRS) is a defined benefit retirement plan that provides lifetime benefits based on a member's years of service, age and final compensation. Full-time employees appointed to academic positions are automatically enrolled in the CalSTRS retirement plan. Depending on hire and/or membership date, employees are placed in one of two membership categories.
Retirement
Formula
Employee
Contribution %
CalSTRS member prior to 1/1/13
2% at age 60 10.25% of base bay
CalSTRS member on or after 1/1/13
2% at age 62 10.205% of base pay
01
Which option below best describes your highest level of education? (NOTE: For positions requiring college units/degree, a copy of the transcript must be included as an attachment. The transcript must be legible from an accredited institution and include your name, the institution name, confer date, and degree discipline.)
Some High School
High School or G.E.D.
Some College
Associates Degree
Bachelors Degree
Masters Degree
Doctorate Degree
None
02
Describe your technical work experience in detail. Please be sure to include length of time.
03
Please describe your customer service experience, including length of time.
04
Select the career website you used to find this employment opportunity:
Sbccd.edu
Indeed.com
HigherEdJobs.com
EdJoin.org
CCCregistry.org
Other
05
I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the District and/or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the District reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and/or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.
Yes
No
Required Question
$28.30 - $31.21 Hourly
Location :
District Office 550 E. Hospitality Lane Suite 200 San Bernardino, CA
Job Type:
Classified - Full-Time
Job Number:
2426-00079
Department:
Computing Services
Opening Date:
04/23/2026
Closing Date:
5/23/2026 11:59 PM Pacific
Work Schedule:
Monday - Friday 8:00 a.m. - 5:00 p.m.
HR Recruiter:
Dawn Garcia
Work Days/Year:
260
Mission Statement:
SBCCD positively impacts the lives and careers of our students, the well-being of their families, and the prosperity of our community through excellence in educational and training opportunities.
Job Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are
not
intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION
Performs a variety of minor technical support duties to assist faculty, staff, and students in operating and troubleshooting a variety of technical equipment including computers, printers, and copy machines in assigned areas.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.
REPRESENTATIVE DUTIES
The following duties are typical for this classification.
Assists faculty, staff, and students with the general use of a variety of computers and other technical equipment; demonstrates procedures and functionality; assists faculty, staff and students in the creation and triage of helpdesk trouble tickets.
Assists students in accessing email, learning management system accounts, student information system.
Troubleshoots, repairs, and maintains computers and other peripheral devices.
Performs routine maintenance on computer hardware and copiers.
Installs computer software; sets up computer hardware for use in a laboratory environment; cleans and maintains computer related hardware and copiers.
Troubleshoots malfunctions and performs repairs to hardware and software; prepares equipment for major repairs.
Performs software maintenance on computers.
Learns the operation of software in order to inform and assist students and staff.
Maintains inventory of computer related equipment and software; notifies appropriate staff when ordering is necessary.
Performs other duties related to the primary job duties.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
CORE COMPETENCIES:
Mathematical Facility
Performs operations involving counting, adding, subtracting, multiplication and division
Follow multi-step computational procedures and apply formulas
Apply basic algebraic or geometric reasoning and problem solving
Recognize approaches and algorithms for finding real world computational solutions**
Computes and interprets descriptive statistics**
Critical Thinking
Analytically and logically evaluates information to resolve problems
Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
May detect ambiguous, incomplete, or conflicting information or instructions**
Attention to Detail
Focusing on the details of work content
Shows care and thoroughness in adhering to process and procedures that assure quality
Applies knowledge and skill in recognizing and evaluating details of work**
Applies skilled final touches on products
Analyzing and Interpreting Data
Apply sorting, coding and categorizing rules
Analyze data
Read reports
Draw meaning and conclusions from quantitative and/or qualitative data
Professional Integrity and Ethics
Follows a clear-cut set of rules
Understands practical necessity of rules and ethical guidelines
Shows consistency in behavior and judgement over a long term and varied situations
Legal and Regulatory Navigation
Understanding, interpreting, and ensuring compliance with laws and regulations
Locates, understands, or provides factual regulator information**
Works within the bounds and limits of what is permissible
Using Technology
Working with electronic hardware and software applications
Using basic features and functions of software and hardware
Experiments and finds novel uses for standard features and functions **
Adds, improves, modifies, or develops features and functionality**
Adaptability
Responding positively to change and modifying behavior as the situation requires**
Accept and adjust to changes and the unfamiliar
Innovation
Imagining and devising new and better ways of doing things**
Fix what is broken; find solutions and fixes with resources at hand
Finds new approaches to performing familiar tasks
Create and invent new ideas; envision the unexpected, unexplored, untried**
Listening
Comprehend and verbal instructions and orally presented information
Recalls or retrieves key points in a conversation
Listen actively by rephrasing others' input cogently and accurately**
Professional and Technical Expertise
Applying technical subject matter to the job **
Knows the rudimentary concepts of performing the essential technical operations
Possess recognized expertise outside of the organization**
Self-Management
Follows through on instructions and assignments
Self-directed and self- monitored in commitments and accomplishments
Redefines or reprioritizes activities within scope of responsibility
Valuing Diversity
Shows acceptance of individual differences
Welcomes input and inclusion of others who may be different from oneself
Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination
**Lead, Advanced or Senior Level Positions
Qualifications
Education/Training
:
Equivalent to the completion of the high school supplemented by twelve (12) units of college level course work in computer science or a related field.
Experience
:
Two (2) years of experience in the operation and repair of computer equipment and other office equipment.
Desired Experience:
Associate's degree in a technical related field or equivalent work experience
1-year technical work experience
1-year customer service background
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment
:
Work is performed primarily in a standard office setting.
Physical
:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; may lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision
:
See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing : Hear in the normal audio range with or without correction.
Employment Requirements
The person selected for hire will be required to complete the following pre-employment requirements:
Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
Tuberculosis (TB) risk assessment
Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's
Forecasted Recruitment Timeline (please note that delays may cause adjustments to this timeline):
FORECASTED RECRUITMENT TIMELINE
Internal HR Screening:
5/25/26-5/29/26
Testing:
6/1/26-6/12/26
1st Level Interviews:
6/15/26-6/26/26
2nd Level Interviews:
6/29/26-7/3/26
Board Date:
8/13/2026
Projected Hire Date:
8/17/26
You have medical, dental and vision plans from which to choose coverage. You may cover yourself, spouse or domestic partner and eligible children. Coverage is effective on the first of the calendar month following your date of hire.
HEALTH CARE
Medical Benefits - You may choose between seven medical plans:
Anthem Blue Cross PPO Gold - Copay Only (offered at no cost)
Anthem Blue Cross CA Care Classic HMO (offered at no cost)
Anthem Blue Cross CA Care Premier HMO
Anthem Blue Cross PPO 100A
Anthem Blue Cross PPO 90C
Kaiser Permanente $15 HMO
Kaiser Permanente $30 HMO
Dental Benefits - You may choose between two dental plans:
DeltaCare USA HMO (offered at no cost)
Delta Dental PPO.
Vision Benefits -
Vision coverage is provided through EyeMed (offered at no cost)
CASH IN LIEU BENEFIT
The district offers a taxable $250 monthly stipend to a benefits eligible employee who waives medical coverage under SBCCD's group plan because that employee has other group coverage (e.g., a spouse's plan, parents' plan, or other employer's plan).
LIFE INSURANCE
Term Life and Accidental, Death & Dismemberment (AD&D) Insurance -
The district provides a $50,000 basic term life insurance policy and $50,000 of basic accidental death and dismemberment (AD&D) policy. The district pays the full cost of this coverage. Coverage is automatic and effective on the first of the month after your date of hire. Employees are also provided opportunity to enroll in optional term life and AD&D policies for themselves as well as spouse/domestic partner and children.
VOLUNTARY BENEFIT PLANS
The district partners with American Fidelity to administer the district's voluntary benefit plans which include:
Disability insurance
Cancer insurance
Accident insurance
Flexible spending accounts
PRE-TAX RETIREMENT SAVINGS PLAN
-
As a district employee, you have two voluntary retirement savings plans available to you, which allow you to invest pre-tax dollars to supplement your CalPERS Retirement Plan benefit. They are a 403(b) plan or 457(b) plan.
You may participate in one or both of the plans. Each is governed by a different section of the IRS Code resulting in different rules and provisions. SchoolsFirst Federal Credit Union is the districts third party administrators for all retirement savings plans.
RETIREMENT PLANS
CalPERS Retirement Plan -
The California Public Employees Retirement System (CalPERS) is a defined benefit retirement plan that provides lifetime benefits based on members' years of service, age, and final compensation. Full-time employees in non-academic positions appointed for at least six months, or part-time employees working at least 50% and appointed for at least one year, are automatically enrolled in the CalPERS retirement plan. Depending on hire and/or membership date, employees are placed in one of two membership categories: Classic or PEPRA. For more information on CalPERS:
Classic Membership Retirement
Formula
Employee
Contribution %
CalPERS member prior to 1/1/13 2% at age 55 7% of base bay
PEPRA Membership
CalPERS member on or after 1/1/13 2% at age 62 7% of base pay
CalSTRS Retirement Plan -
The California State Teachers Retirement System (CalSTRS) is a defined benefit retirement plan that provides lifetime benefits based on a member's years of service, age and final compensation. Full-time employees appointed to academic positions are automatically enrolled in the CalSTRS retirement plan. Depending on hire and/or membership date, employees are placed in one of two membership categories.
Retirement
Formula
Employee
Contribution %
CalSTRS member prior to 1/1/13
2% at age 60 10.25% of base bay
CalSTRS member on or after 1/1/13
2% at age 62 10.205% of base pay
01
Which option below best describes your highest level of education? (NOTE: For positions requiring college units/degree, a copy of the transcript must be included as an attachment. The transcript must be legible from an accredited institution and include your name, the institution name, confer date, and degree discipline.)
Some High School
High School or G.E.D.
Some College
Associates Degree
Bachelors Degree
Masters Degree
Doctorate Degree
None
02
Describe your technical work experience in detail. Please be sure to include length of time.
03
Please describe your customer service experience, including length of time.
04
Select the career website you used to find this employment opportunity:
Sbccd.edu
Indeed.com
HigherEdJobs.com
EdJoin.org
CCCregistry.org
Other
05
I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the District and/or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the District reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and/or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.
Yes
No
Required Question