Service Concierge - Receptionist
Jaguar Land Rover Bellevue, Bellevue, WA, United States
Fields Jaguar Land Rover of Belleview is seeking a positive team member to join our dynamic dealership to provide luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Need to be flexible between the hours of Monday through Friday 7am to 6pm with occasional Saturdays as needed.
Responsibilities
Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Receives cash, check, and credit card payments from service and sales customers, records the amount received, and reconciles the cash drawer daily
Operate switchboard telephone system
Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous, and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
Experience with Microsoft Office suite is a plus
Available to work flexible hours on weeknights & weekends
Ability to communicate customers' interests, needs, and requests to management and sales personnel
Professional personal appearance
Acceptable motor vehicle driving record according to dealership guidelines
What We Offer - Benefits
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.
PAY: $22.00 - $26.00 per hour DOE
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Need to be flexible between the hours of Monday through Friday 7am to 6pm with occasional Saturdays as needed.
Responsibilities
Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Receives cash, check, and credit card payments from service and sales customers, records the amount received, and reconciles the cash drawer daily
Operate switchboard telephone system
Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous, and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
Experience with Microsoft Office suite is a plus
Available to work flexible hours on weeknights & weekends
Ability to communicate customers' interests, needs, and requests to management and sales personnel
Professional personal appearance
Acceptable motor vehicle driving record according to dealership guidelines
What We Offer - Benefits
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.
PAY: $22.00 - $26.00 per hour DOE