CSR Technical Support I
Express Employment Professionals Defunct, Newberg, OR, United States
Job Full Description
Customer Service Tech Support
Days, Mon-Fri
$22-28/ Hour
The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.
Primary Duties and Responsibilities: (include, but not limited to):
• Routinely interacts with customers taking daily orders.
• Answers technical questions surrounding product line.
• Enters customers' orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues & on-time delivery issues daily.
• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
• Control upkeep of all sales records.
• Utilizes CRM system to capture pertinent data.
• Analyzes and evaluates problems and makes decisions accordingly with input.
• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.
Educational and Skill Requirements:
At least 3 years of experience with mechanical troubleshooting
Knowledge of ISO and FDA requirements.
Excellent problem-solving and decision-making skills.
Requires the demonstrated ability to effectively communicate with all levels of the organization.
Ability to work under pressure and maintain a pleasant demeanor.
Ability to make quick and accurate decisions based on information collected.
Ability to speak clearly and confidently in a positive manner when interacting with customers.
Strong technical and mechanical aptitude.
Possess organizational skills with the ability to multi-task.
Proficient with Excel, Word, Outlook & Windows, and CRM systems.
Outstanding verbal communication skills and strong telephone etiquette.
Knowledge of basic electronics, pneumatics, and fluid power.
$20.00 - $28.00/hour
McMinnville, OR
1949
733 Northeast Baker Street
McMinnville, OR 97128
Customer Service Tech Support
Days, Mon-Fri
$22-28/ Hour
The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.
Primary Duties and Responsibilities: (include, but not limited to):
• Routinely interacts with customers taking daily orders.
• Answers technical questions surrounding product line.
• Enters customers' orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues & on-time delivery issues daily.
• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
• Control upkeep of all sales records.
• Utilizes CRM system to capture pertinent data.
• Analyzes and evaluates problems and makes decisions accordingly with input.
• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.
Educational and Skill Requirements:
At least 3 years of experience with mechanical troubleshooting
Knowledge of ISO and FDA requirements.
Excellent problem-solving and decision-making skills.
Requires the demonstrated ability to effectively communicate with all levels of the organization.
Ability to work under pressure and maintain a pleasant demeanor.
Ability to make quick and accurate decisions based on information collected.
Ability to speak clearly and confidently in a positive manner when interacting with customers.
Strong technical and mechanical aptitude.
Possess organizational skills with the ability to multi-task.
Proficient with Excel, Word, Outlook & Windows, and CRM systems.
Outstanding verbal communication skills and strong telephone etiquette.
Knowledge of basic electronics, pneumatics, and fluid power.
$20.00 - $28.00/hour
McMinnville, OR
1949
733 Northeast Baker Street
McMinnville, OR 97128