Welcome Desk Associate
The Well Studio, Dublin, CA, United States
Benefits:
401(k)
Employee discounts
Training & development
The Well Studio is a comprehensive, boutique fitness studio offering Yoga, Pilates, Group Fitness along with 1 on 1 and small-group training. At the Well Studio, we do things differently, going beyond the ordinary! We offer all the benefits of a traditional gym in a safe and inclusive, holistic-health conscious environment. We have broken away from many of the traditional fitness center experiences to create an environment that reduces stress and alleviates anxieties associated with the gym setting; while going back to the basics to teach, train and educate our community on traditional, functional fitness and strength training for longevity.
Our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals. We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The Well Studio is hiring for a Welcome Desk Associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.
Fitness Industry experience strongly preferred. Hospitality experience appreciated! We are specifically seeking motivated individuals with stellar customer relationship skills to take two weekday evenings (1pm-8pm) and one weekend day (7am-1pm) plus substitute shifts; Please be able to commit to 8-20 hours weeklyMake our students smile, keep them active and engaged while growing your career with our team! We pride ourselves on developing and promoting from within and would love the opportunity to help you grow while offering consistent weekly shifts.
Role & Responsibilities
Provide an exceptional
member experience
First Visits, Outreach, Tours, Rapport
Maintain the studio
consistently clean
Utilize Checklists - opening, evening, weekend and weeks
Updates to Boards, Screens, and Flyers
Ensuring
membership growth
through complete and accurate input into CRM Platfrom
Nurturing prospects and leads (administrative component)
Diligent follow-up to ensure consistent interaction and ultimately, conversions.
Encouraging referrals through member conversations and guest passes.
Sell memberships and a-la-cart services base on what's most applicable to and supportive of the member's needs.
Knowing all details of what The Well Studio offers
Classes, Special Events, Workshops, and Retreats
Monthly Boards & Campaigns
Trainers'/Instructors' Specialties
Special memberships (e.g. Health Plans or Intro Offers)
Wellness Living capabilities - apps and booking classes/events/appointments
Expectations
Actively engage with members/guests
Ensure accurate class/appointment check-ins
Intro/tour
EVERY
First Visit
Solve member issues, questions & bookings
Complete and maintain
ALL
client profile fields in CRM
Review and follow up with prospects and new members
Pull leads through to conversions; appropriate sale for the client's needs
Maintain a spotless facility with frequent walk-throughs and continual cleaning
Communicate effectively with Well Studio Staff
Smile, greet, & have
FUN !
The ideal candidate will have experience with
Hospitality Management
Lead Development & Nurturing
Fitness Industry Sales and Member Management
Customer Service/Customer Relationship Management
Managing the Customer Experience
CRM and Member Management Technologies
Join our team!
Employees receive an all-inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from our supportive leadership team.
THE WELL STUDIO PROVIDES AN ATMOSPHERE TO SUPPORT AND INSPIRE PEOPLE OF ALL AGES AND FITNESS LEVELS TO LIVE A HAPPY AND HEALTHY LIFE. WE STRIVE TO MAKE A DIFFERENCE THROUGHOUT THE COMMUNITY BY CHANGING LIVES IN A POSITIVE WAY THROUGH MOVEMENT, MINDFULNESS, BREATH, AWARENESS AND EDUCATION!
Compensation: $17.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Well Studio offers exciting opportunities in the fitness and wellness industry for the right individuals that are highly motivated, service-oriented, enthusiastic and passionate about educating, motivating and inspiring others to live actively and fully. We are continually seeking amazing team members for the following positions at our location in Dublin. If you are a yoga, pilates or fitness professional seeking to expand your impact or broaden your teaching/coaching, please drop us a line! We welcome and thank you for your interest in our thriving team.
"Do what you love and it won't feel like work." -ananymous.
Consider our growing community at The Well and let us help you love what you do!
401(k)
Employee discounts
Training & development
The Well Studio is a comprehensive, boutique fitness studio offering Yoga, Pilates, Group Fitness along with 1 on 1 and small-group training. At the Well Studio, we do things differently, going beyond the ordinary! We offer all the benefits of a traditional gym in a safe and inclusive, holistic-health conscious environment. We have broken away from many of the traditional fitness center experiences to create an environment that reduces stress and alleviates anxieties associated with the gym setting; while going back to the basics to teach, train and educate our community on traditional, functional fitness and strength training for longevity.
Our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals. We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The Well Studio is hiring for a Welcome Desk Associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.
Fitness Industry experience strongly preferred. Hospitality experience appreciated! We are specifically seeking motivated individuals with stellar customer relationship skills to take two weekday evenings (1pm-8pm) and one weekend day (7am-1pm) plus substitute shifts; Please be able to commit to 8-20 hours weeklyMake our students smile, keep them active and engaged while growing your career with our team! We pride ourselves on developing and promoting from within and would love the opportunity to help you grow while offering consistent weekly shifts.
Role & Responsibilities
Provide an exceptional
member experience
First Visits, Outreach, Tours, Rapport
Maintain the studio
consistently clean
Utilize Checklists - opening, evening, weekend and weeks
Updates to Boards, Screens, and Flyers
Ensuring
membership growth
through complete and accurate input into CRM Platfrom
Nurturing prospects and leads (administrative component)
Diligent follow-up to ensure consistent interaction and ultimately, conversions.
Encouraging referrals through member conversations and guest passes.
Sell memberships and a-la-cart services base on what's most applicable to and supportive of the member's needs.
Knowing all details of what The Well Studio offers
Classes, Special Events, Workshops, and Retreats
Monthly Boards & Campaigns
Trainers'/Instructors' Specialties
Special memberships (e.g. Health Plans or Intro Offers)
Wellness Living capabilities - apps and booking classes/events/appointments
Expectations
Actively engage with members/guests
Ensure accurate class/appointment check-ins
Intro/tour
EVERY
First Visit
Solve member issues, questions & bookings
Complete and maintain
ALL
client profile fields in CRM
Review and follow up with prospects and new members
Pull leads through to conversions; appropriate sale for the client's needs
Maintain a spotless facility with frequent walk-throughs and continual cleaning
Communicate effectively with Well Studio Staff
Smile, greet, & have
FUN !
The ideal candidate will have experience with
Hospitality Management
Lead Development & Nurturing
Fitness Industry Sales and Member Management
Customer Service/Customer Relationship Management
Managing the Customer Experience
CRM and Member Management Technologies
Join our team!
Employees receive an all-inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from our supportive leadership team.
THE WELL STUDIO PROVIDES AN ATMOSPHERE TO SUPPORT AND INSPIRE PEOPLE OF ALL AGES AND FITNESS LEVELS TO LIVE A HAPPY AND HEALTHY LIFE. WE STRIVE TO MAKE A DIFFERENCE THROUGHOUT THE COMMUNITY BY CHANGING LIVES IN A POSITIVE WAY THROUGH MOVEMENT, MINDFULNESS, BREATH, AWARENESS AND EDUCATION!
Compensation: $17.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Well Studio offers exciting opportunities in the fitness and wellness industry for the right individuals that are highly motivated, service-oriented, enthusiastic and passionate about educating, motivating and inspiring others to live actively and fully. We are continually seeking amazing team members for the following positions at our location in Dublin. If you are a yoga, pilates or fitness professional seeking to expand your impact or broaden your teaching/coaching, please drop us a line! We welcome and thank you for your interest in our thriving team.
"Do what you love and it won't feel like work." -ananymous.
Consider our growing community at The Well and let us help you love what you do!