Bilingual (Eng/Spanish) Contact Center Agent - Part Time

As a part time Bilingual Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.

Part Time Contact Center Agent Job Responsibilities:

Handles a high volume of inbound and outbound calls
Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
Maintains awareness of calls waiting
Exercise some independent judgment
Part Time Contact Center Agent

Experience:

Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
Call center experience preferred
Customer service experience preferred
Bilingual (English/Spanish) Required
Part Time Contact Center Agent

Education:

High School education or GED required
Some college preferred
Part Time Contact Center Agent Schedule

:

Monday, Wednesday, Friday and Saturday