Developer Support Engineer
Blitzy, Cambridge, MA, United States
About Blitzy
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Location:
1 Kendall Square, Cambridge, MA (Onsite)
Compensation:
$125,000 - $135,000 + equity
The Role
We're hiring a Developer Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 enterprises running mission-critical workloads to Pro users building on our self-service platform. You'll blend customer-facing technical work with hands-on debugging and engineering, owning issues end-to-end and driving direct impact on customer outcomes.
You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate. This is an ideal role for someone who wants real-world exposure to production codebases at scale while helping shape the foundations of our support engineering function.
What Success Looks Like
You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
You own escalations end-to-end, maintaining clear communication and driving issues to resolution
You identify patterns across support cases that reveal opportunities for product improvements
You become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over time
You represent the voice of the customer in Engineering and Product discussions
You produce clear documentation, workarounds, and recommended practices that prevent future issues
You help establish the standards and processes that will scale our support function
Areas of Ownership
Customer Technical Support
Primary technical contact for Enterprise and Pro users
Investigation and diagnosis of platform issues
End-to-end ownership of escalations
Creation of workarounds and recommended practices
Technical Investigation
Log analysis, trace analysis, and debugging
Issue reproduction in local and staging environments
Root cause identification across distributed systems
Code-level debugging when needed
Engineering Collaboration
Submission of detailed engineering tickets
Direct implementation of fixes when appropriate
Collaboration on reliability improvements and agent behavior tuning
Representation of customer needs in product discussions
Process Building
Documentation creation and maintenance
Pattern identification for proactive improvements
Foundation-setting for support engineering as we scale
Knowledge base development
Required Experience
2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
Comfortable reading and modifying code (Python or TypeScript strongly preferred)
Excellent communication skills with both technical and non-technical audiences
Ability to remain calm under pressure during escalations or complex customer situations
Curiosity and resourcefulness in learning complex systems
Excitement about onsite collaboration with engineering and product teams
What Makes You Stand Out
Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
Experience with AI/ML systems or model-driven automation
Contributions to open-source projects or internal tooling
Background in customer-facing engineering roles
Track record of translating customer feedback into product improvements
What Makes This Role Different
You're not just answering tickets-you're building the technical support function from the ground up at a category-defining AI company
Direct exposure to cutting-edge agentic AI systems and how thousands of autonomous agents collaborate to build production software
You'll have real engineering ownership: when you find a fix, you can ship it
You'll sit at the intersection of Engineering, Product, and Customer-your voice shapes the roadmap
Clear growth path as the support organization scales alongside one of the fastest-growing AI companies in the U.S.
Competitive equity package in a tier-1-backed startup with proven founders
Our Culture
Who we are:
Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
How we work:
We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.
Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Location:
1 Kendall Square, Cambridge, MA (Onsite)
Compensation:
$125,000 - $135,000 + equity
The Role
We're hiring a Developer Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 enterprises running mission-critical workloads to Pro users building on our self-service platform. You'll blend customer-facing technical work with hands-on debugging and engineering, owning issues end-to-end and driving direct impact on customer outcomes.
You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate. This is an ideal role for someone who wants real-world exposure to production codebases at scale while helping shape the foundations of our support engineering function.
What Success Looks Like
You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
You own escalations end-to-end, maintaining clear communication and driving issues to resolution
You identify patterns across support cases that reveal opportunities for product improvements
You become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over time
You represent the voice of the customer in Engineering and Product discussions
You produce clear documentation, workarounds, and recommended practices that prevent future issues
You help establish the standards and processes that will scale our support function
Areas of Ownership
Customer Technical Support
Primary technical contact for Enterprise and Pro users
Investigation and diagnosis of platform issues
End-to-end ownership of escalations
Creation of workarounds and recommended practices
Technical Investigation
Log analysis, trace analysis, and debugging
Issue reproduction in local and staging environments
Root cause identification across distributed systems
Code-level debugging when needed
Engineering Collaboration
Submission of detailed engineering tickets
Direct implementation of fixes when appropriate
Collaboration on reliability improvements and agent behavior tuning
Representation of customer needs in product discussions
Process Building
Documentation creation and maintenance
Pattern identification for proactive improvements
Foundation-setting for support engineering as we scale
Knowledge base development
Required Experience
2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
Comfortable reading and modifying code (Python or TypeScript strongly preferred)
Excellent communication skills with both technical and non-technical audiences
Ability to remain calm under pressure during escalations or complex customer situations
Curiosity and resourcefulness in learning complex systems
Excitement about onsite collaboration with engineering and product teams
What Makes You Stand Out
Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
Experience with AI/ML systems or model-driven automation
Contributions to open-source projects or internal tooling
Background in customer-facing engineering roles
Track record of translating customer feedback into product improvements
What Makes This Role Different
You're not just answering tickets-you're building the technical support function from the ground up at a category-defining AI company
Direct exposure to cutting-edge agentic AI systems and how thousands of autonomous agents collaborate to build production software
You'll have real engineering ownership: when you find a fix, you can ship it
You'll sit at the intersection of Engineering, Product, and Customer-your voice shapes the roadmap
Clear growth path as the support organization scales alongside one of the fastest-growing AI companies in the U.S.
Competitive equity package in a tier-1-backed startup with proven founders
Our Culture
Who we are:
Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
How we work:
We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.
Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.