Patient Service Coordinator
Omm IT Solutions, Mt. Pleasant, SC, United States
Job Description
PLEASE NOTE:
It is a 100 % onsite position at Mount Pleasant, SC.
Shift/Schedule: Onsite M-F 8am-4:30pm. Candidate MUST be willing to work at any of the below work sites listed , as available work stations may change.
Interview : Virtual or Phone.
Dress Code: Aubergine (Eggplant) - Contractors must purchase their own scrubs.
POSSIBLE WORK LOACATIONS:
Novant Health General Surgery & Bariatrics Mt Pleasant: 1280 Hospital Drive, Suite 302, Mt. Pleasant, SC (2 workstations)
Novant Health Urogynecology & Surgery Queensborough: 1123 Queensborough Blvd., Suite 102, Mt. Pleasant, SC (1 workstation)
Novant Health Vascular Surgery Mt Pleasant: 1625 Hospital Drive, Suite 360, Mt. Pleasant, SC (1 workstation)
Novant Health Lowcountry OB/GYN Mt Pleasant: 851 Leonard Fulghum Blvd., Suite 201, Mt. Pleasant, SC (2 workstations)
Novant Health Lowcountry OB/GYN West Ashley: 10-A Farmfield Ave., Charleston, SC (1 workstation)
Novant Health Lowcountry OB/GYN Island Park: 880 Island Park Drive, Suite 210, Daniel Island, SC (1 workstation)
Novant Health High Tide Internal Medicine Mt. Pleasant: 1280 Hospital Drive, Suite 201, Mt. Pleasant, SC (1 workstation)
Novant Health Southeastern Spine Institute: 1625 Hospital Drive, 2nd floor, Mt. Pleasant, SC (8 workstations)
Job Summary:
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross training required in multiple administrative support functions.
Job Duties:
Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC.
Assist with scrubbing patient schedule.
Assist with inbound call queue.
Patient Registration:
At registration, enters complete accurate patient demographic and insurance
information in system. Greet patient, verify and correct any demographics and insurance
information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas.
Obtain updated patient registrations signature with date and ensure that the form is added to
patient record. Collects and enters co-pay.
Patient Check Out:
At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due.
Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day.
Verify charges in charge audit work queue and correct errors before releasing charges.
Complete individual and/or practice reconciliation report including bank deposit slip.
Scheduling:
When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient.
Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.
General Clerical Duties:
File. Make Copies. Answer the telephone, provide accurate follow up, take and communicate messages.
EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions.
Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims processing.
Work closely with practice coder in resolution process. Respond to requests from practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure accuracy on insurance information.
Resolve patient billing concerns.
Assist providers in charge capture when necessary.
Teamwork and Communication:
Work within a team to achieve patient and team goals
Share and initiate regular and professional communication with co-workers.
Participate in regular staff meetings.
Works with team to identify opportunities of improvement and actively participates in the improvement process.
Human Experience:
Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers.
Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times).
Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens.
Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated.
Explain all processes to patients in plain language and utilize teach back to ensure understanding. Know and model the mission, vision and values, and how they relate to role-specific responsibilities.
Model our people credo through a passion to care for each other, our patients and our communities.
Requirements
Requirements:
HS Diploma/ GED.
1+ years of relevant experience within a healthcare setting.
EPIC experience.
OnBase experience (heavily preferred).
Customer Service experience.
Must be computer savvy.
Benefits
Observed Holidays:
New Year's Day: Falls Within: 7:00 PM day before - 7:00 AM day after
Labor Day:
Falls Within: 7:00 PM day before - 7:00 AM day after
Independence Day: Falls Within: 7:00 PM day before - 7:00 AM day after
Memorial Day: Falls Within: 7:00 PM day before - 7:00 AM day after
Thanksgiving: Falls Within: 7:00 PM day before - 7:00 AM day after
Christmas:
Falls Within: 7:00 PM day before - 7:00 AM day after
PLEASE NOTE:
It is a 100 % onsite position at Mount Pleasant, SC.
Shift/Schedule: Onsite M-F 8am-4:30pm. Candidate MUST be willing to work at any of the below work sites listed , as available work stations may change.
Interview : Virtual or Phone.
Dress Code: Aubergine (Eggplant) - Contractors must purchase their own scrubs.
POSSIBLE WORK LOACATIONS:
Novant Health General Surgery & Bariatrics Mt Pleasant: 1280 Hospital Drive, Suite 302, Mt. Pleasant, SC (2 workstations)
Novant Health Urogynecology & Surgery Queensborough: 1123 Queensborough Blvd., Suite 102, Mt. Pleasant, SC (1 workstation)
Novant Health Vascular Surgery Mt Pleasant: 1625 Hospital Drive, Suite 360, Mt. Pleasant, SC (1 workstation)
Novant Health Lowcountry OB/GYN Mt Pleasant: 851 Leonard Fulghum Blvd., Suite 201, Mt. Pleasant, SC (2 workstations)
Novant Health Lowcountry OB/GYN West Ashley: 10-A Farmfield Ave., Charleston, SC (1 workstation)
Novant Health Lowcountry OB/GYN Island Park: 880 Island Park Drive, Suite 210, Daniel Island, SC (1 workstation)
Novant Health High Tide Internal Medicine Mt. Pleasant: 1280 Hospital Drive, Suite 201, Mt. Pleasant, SC (1 workstation)
Novant Health Southeastern Spine Institute: 1625 Hospital Drive, 2nd floor, Mt. Pleasant, SC (8 workstations)
Job Summary:
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross training required in multiple administrative support functions.
Job Duties:
Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC.
Assist with scrubbing patient schedule.
Assist with inbound call queue.
Patient Registration:
At registration, enters complete accurate patient demographic and insurance
information in system. Greet patient, verify and correct any demographics and insurance
information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas.
Obtain updated patient registrations signature with date and ensure that the form is added to
patient record. Collects and enters co-pay.
Patient Check Out:
At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due.
Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day.
Verify charges in charge audit work queue and correct errors before releasing charges.
Complete individual and/or practice reconciliation report including bank deposit slip.
Scheduling:
When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient.
Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.
General Clerical Duties:
File. Make Copies. Answer the telephone, provide accurate follow up, take and communicate messages.
EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions.
Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims processing.
Work closely with practice coder in resolution process. Respond to requests from practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure accuracy on insurance information.
Resolve patient billing concerns.
Assist providers in charge capture when necessary.
Teamwork and Communication:
Work within a team to achieve patient and team goals
Share and initiate regular and professional communication with co-workers.
Participate in regular staff meetings.
Works with team to identify opportunities of improvement and actively participates in the improvement process.
Human Experience:
Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers.
Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times).
Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens.
Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated.
Explain all processes to patients in plain language and utilize teach back to ensure understanding. Know and model the mission, vision and values, and how they relate to role-specific responsibilities.
Model our people credo through a passion to care for each other, our patients and our communities.
Requirements
Requirements:
HS Diploma/ GED.
1+ years of relevant experience within a healthcare setting.
EPIC experience.
OnBase experience (heavily preferred).
Customer Service experience.
Must be computer savvy.
Benefits
Observed Holidays:
New Year's Day: Falls Within: 7:00 PM day before - 7:00 AM day after
Labor Day:
Falls Within: 7:00 PM day before - 7:00 AM day after
Independence Day: Falls Within: 7:00 PM day before - 7:00 AM day after
Memorial Day: Falls Within: 7:00 PM day before - 7:00 AM day after
Thanksgiving: Falls Within: 7:00 PM day before - 7:00 AM day after
Christmas:
Falls Within: 7:00 PM day before - 7:00 AM day after