BILINGUAL CUSTOMER CARE REPRESENTATIVE I - AUSTIN
Texas Disposal Systems, Creedmoor, TX, United States
JOB SUMMARY
The Customer Care Representative is responsible for handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high level of customer satisfaction. This position is the primary point of contact for addressing customer inquiries, scheduling services, and resolving issues.
CORE RESPONSIBILITIES
Answer inbound calls from multiple assigned queues in a timely and professional manner.
Provide accurate information regarding a customer's services, billing and payment inquiries
Learn and understand all of services offered and accurately speak to customers regarding them.
Accurately establish new accounts for customers as required which may include, work order entry, calculating advanced services and sending detailed information to the customer regarding their new services.
Accurately close existing accounts according to established processes.
Resolve customer complaints regarding missed services, service limits, billing or payment issues.
Accurately enter work orders for additional or missed services, including processing payments when required.
Navigate multiple devices, screens, and communication channels to research and resolve customer issues.
Document all call information according to standard practices.
Work independently and manage time on calls while using eLearning tools to answer any entry or process questions.
Follow up with customers directly when necessary.
Maintain a positive and empathetic attitude towards customers.
Meet or exceed call center performance metrics.
Stay up to date on any services or route changes.
Other duties as assigned.
REQUIRED SKILLS & QUALIFICATIONS
High school diploma or its equivalent
Ability to type 35 WPM
Proficient verbal and written communication skills in English with strong analytical abilities
Ability to work in a high call volume environment with accuracy
Ability to multitask and manage time effectively
Ability to identify and resolve issues proactively, delivering timely solutions
Able to work both independently and as part of a team, with a focus on exceeding call center performance standards
Consistent attendance and punctuality, meeting the expectations of a call center environment
Adaptable to an energetic work environment with frequent changes
Capable of handling challenging or sensitive customer interactions with prompt, dependable service
Ability to maintains accuracy, thoroughness, and meets productivity and quality standards
PREFERRED SKILLS & QUALIFICATIONS
Up to one year of call center experience
Bilingual in English and Spanish
The Customer Care Representative is responsible for handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high level of customer satisfaction. This position is the primary point of contact for addressing customer inquiries, scheduling services, and resolving issues.
CORE RESPONSIBILITIES
Answer inbound calls from multiple assigned queues in a timely and professional manner.
Provide accurate information regarding a customer's services, billing and payment inquiries
Learn and understand all of services offered and accurately speak to customers regarding them.
Accurately establish new accounts for customers as required which may include, work order entry, calculating advanced services and sending detailed information to the customer regarding their new services.
Accurately close existing accounts according to established processes.
Resolve customer complaints regarding missed services, service limits, billing or payment issues.
Accurately enter work orders for additional or missed services, including processing payments when required.
Navigate multiple devices, screens, and communication channels to research and resolve customer issues.
Document all call information according to standard practices.
Work independently and manage time on calls while using eLearning tools to answer any entry or process questions.
Follow up with customers directly when necessary.
Maintain a positive and empathetic attitude towards customers.
Meet or exceed call center performance metrics.
Stay up to date on any services or route changes.
Other duties as assigned.
REQUIRED SKILLS & QUALIFICATIONS
High school diploma or its equivalent
Ability to type 35 WPM
Proficient verbal and written communication skills in English with strong analytical abilities
Ability to work in a high call volume environment with accuracy
Ability to multitask and manage time effectively
Ability to identify and resolve issues proactively, delivering timely solutions
Able to work both independently and as part of a team, with a focus on exceeding call center performance standards
Consistent attendance and punctuality, meeting the expectations of a call center environment
Adaptable to an energetic work environment with frequent changes
Capable of handling challenging or sensitive customer interactions with prompt, dependable service
Ability to maintains accuracy, thoroughness, and meets productivity and quality standards
PREFERRED SKILLS & QUALIFICATIONS
Up to one year of call center experience
Bilingual in English and Spanish