Employee Productivity & Support Engineering Project Manager

Job Description

Engineering Project Manager (Employee Productivity and Support)

Our client's HelpLine team has a few projects in mind that this candidate will be managing (supporting Internal Teams, Community Engagement, and Service Management to name a few).

Candidate needs to be someone with IT/Engineering background supporting data/contact centers will be a good fit. This person will not be doing any engineering work but understanding of how things flow in this environment will help them succeed.

Client wants someone who is an excellent communicator, not afraid to ask, someone who is organized, and detailed.

Skill Sets Niche Skill Experience Preference
Assertiveness No 2-5 Years Is Required
Problem Management No NA Nice To Have
Collaboration No 2-5 Years Is Required
Design Thinking No NA Nice To Have
Communication Skills No 2-5 Years Is Required
Governance No NA Nice To Have
Asking Questions No 2-5 Years Is Required
ITIL No NA Nice To Have
Agile Project Management No 2-5 Years Is Required
Accurate Listening No 2-5 Years Is Required
Service Now No 2-5 Years Is Required
Software development No 2-5 Years Is Required
Diplomacy No 2-5 Years Is Required
Wrike No 2-5 Years Is Required
Analytical Thinking No 2-5 Years Is Required
Excel No NA Nice To Have
Stakeholder Engagement No 2-5 Years Is Required
Status Reporting No 2-5 Years Is Required
Flexibility No 2-5 Years Is Required
Following Instruction No 2-5 Years Is Required
Call Routing No NA Nice To Have
Incident Managment No NA Nice To Have
Contact Technology No 2-5 Years Is Required
Project Schedule Management No 2-5 Years Is Required
Gathering Information No 2-5 Years Is Required
Initiative No 2-5 Years Is Required
Integrity No 2-5 Years Is Required
Numbers No 2-5 Years Is Required