Hotel Guest Service Agent - FT
Marriott International Inc, Pleasanton, CA, United States
Hourly Rate of Pay: $21.98 overtime eligible.
The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests.
We are currently looking for a Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment. The Guest Service Agent is responsible for providing our guests with excellent service at the front desk from making the reservation to departure. Shifts including weekends and holidays!
Must have flexible schedule! Position requires AM & PM availability including weekends and holidays.
What You'll Do:
Welcome guest with warmth and professionalism, providing exceptional service from the moment they make a reservation to the time they check out.
Respond to guest needs, requests, and concerns with care and urgency, helping to make every stay smooth, enjoyable, and memorable.
Promote and sell guest rooms, dining experiences, and seasonal hotel offers, helping guests make the most of their visit.
Set up the next shift by preparing reports, updating systems, and assisting operations as needed
What We Need:
High school graduate. Some college preferred
Bachelor's degree preferred or equivalent combination of education and experience
1-2 years Guest Service Agent experience required
Previous Guest Service Agent; Marriott experience preferred
1-2 years of customer service experience required
Ability to deliver exceptional customer service
Ability to work efficiently in a fast-paced environment
Strong communication skills
Experience working in a team-oriented environment
Valid RBS (Responsible Beverage Service) Certification
Relevant military experience is a plus
Employment is contingent upon successful completion of a background check
What We Offer:
Vacation, Holiday, and Sick pay
Medical/Dental/Vision (with opt. out option)
Hotel Room Discount
Life Insurance
AD&D
401(k) - 4% Match
Discount programs
Education Assistance Program
Voluntary Long-Term Disability
Voluntary Short-Term Disability
Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
Shoes for Crews
Commuter Program
The Residence Inn Pleasanton is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests.
We are currently looking for a Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment. The Guest Service Agent is responsible for providing our guests with excellent service at the front desk from making the reservation to departure. Shifts including weekends and holidays!
Must have flexible schedule! Position requires AM & PM availability including weekends and holidays.
What You'll Do:
Welcome guest with warmth and professionalism, providing exceptional service from the moment they make a reservation to the time they check out.
Respond to guest needs, requests, and concerns with care and urgency, helping to make every stay smooth, enjoyable, and memorable.
Promote and sell guest rooms, dining experiences, and seasonal hotel offers, helping guests make the most of their visit.
Set up the next shift by preparing reports, updating systems, and assisting operations as needed
What We Need:
High school graduate. Some college preferred
Bachelor's degree preferred or equivalent combination of education and experience
1-2 years Guest Service Agent experience required
Previous Guest Service Agent; Marriott experience preferred
1-2 years of customer service experience required
Ability to deliver exceptional customer service
Ability to work efficiently in a fast-paced environment
Strong communication skills
Experience working in a team-oriented environment
Valid RBS (Responsible Beverage Service) Certification
Relevant military experience is a plus
Employment is contingent upon successful completion of a background check
What We Offer:
Vacation, Holiday, and Sick pay
Medical/Dental/Vision (with opt. out option)
Hotel Room Discount
Life Insurance
AD&D
401(k) - 4% Match
Discount programs
Education Assistance Program
Voluntary Long-Term Disability
Voluntary Short-Term Disability
Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
Shoes for Crews
Commuter Program
The Residence Inn Pleasanton is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.