Remote Guest Experience Specialist (Italian/English)

Smartness is seeking a Customer Support Specialist based in New York, NY to manage guest communications via Smartchat, assisting users with inquiries and issues. The role involves a flexible shift pattern covering various hours, including weekends. Ideal candidates should have over 3 years of customer support experience, preferably in hospitality, with proficiency in both Italian and English. The position offers remote work, team-building events, and opportunities to enhance guest communications through innovative tools.
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