Operations Training Partner (Remote)
Shake Shack, Boston, MA, United States
Job Summary
The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions.
Priority candidates live in the Northeast region.
Job Responsibilities and Duties
Oversees the execution of Team Member and Manager training within an assigned territory
Provides feedback on Team Member and Manager training materials
Facilitates LTO training and execution in assigned territory
Sources Trainers and executes training for designated NSOs
Partners with Area Directors on post NSO action planning
Develops Trainers to ensure Area self sufficiency for growth
Executes quarterly focus training and implementation
Supports test initiatives and provides feedback to Restaurant Excellence team
Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
Facilitates MIT calls and communicates feedback
Supports training projects and adheres to timelines
Partners with Field Ops to support area people planning and Manager development
Supports license and International training and NSO process in assigned areas
Executes Certified Training Shack program in designated areas
Knowledge, Skills, and Abilities
Ability to lead a field based team
Demonstrates ability to train and enforce SOPs
Strong knowledge of Company standards and processes
Passion for operations and people development
Ability to provide feedback to direct reports and leadership as appropriate
Requirements
Associate’s Degree or related work experience
3-5 years of work experience
1-3 years of supervisory experience
1+ years facilitating training in a multi-unit hospitality environment
2+ years of management experience in the hospitality industry
Benefits
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities (Eligibility criteria applies)
Pay Range: $78,318.00 - $129,888.00
Shake Shack is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.
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The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions.
Priority candidates live in the Northeast region.
Job Responsibilities and Duties
Oversees the execution of Team Member and Manager training within an assigned territory
Provides feedback on Team Member and Manager training materials
Facilitates LTO training and execution in assigned territory
Sources Trainers and executes training for designated NSOs
Partners with Area Directors on post NSO action planning
Develops Trainers to ensure Area self sufficiency for growth
Executes quarterly focus training and implementation
Supports test initiatives and provides feedback to Restaurant Excellence team
Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
Facilitates MIT calls and communicates feedback
Supports training projects and adheres to timelines
Partners with Field Ops to support area people planning and Manager development
Supports license and International training and NSO process in assigned areas
Executes Certified Training Shack program in designated areas
Knowledge, Skills, and Abilities
Ability to lead a field based team
Demonstrates ability to train and enforce SOPs
Strong knowledge of Company standards and processes
Passion for operations and people development
Ability to provide feedback to direct reports and leadership as appropriate
Requirements
Associate’s Degree or related work experience
3-5 years of work experience
1-3 years of supervisory experience
1+ years facilitating training in a multi-unit hospitality environment
2+ years of management experience in the hospitality industry
Benefits
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities (Eligibility criteria applies)
Pay Range: $78,318.00 - $129,888.00
Shake Shack is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.
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