Payment Operations Specialist
LHV Bank, San Antonio, TX, United States
Payment Operations Specialist
LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023.
The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.
Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management.
We are seeking a technically skilled Payment Operations Specialist to join our Banking Services Payment Operations team. In this role, you will provide operational support to regulated financial institutions, working collaboratively to deliver a world-class service that meets the demands of some of the most prominent global fintechs.
Key Duties and Responsibilities:
Day-to-Day Operational Support: Provide high-quality operational support to financial institutions, including payment enquiries and tracing, API connectivity support, incident triage, and resolution management.
Incident Management: Communicate clearly and proactively with clients during incidents and prepare comprehensive Root Cause Analysis (RCA) documentation.
Billing Support: Participate in day-to-day client billing and invoicing activities, ensuring accuracy and timeliness.
Process Optimisation and Automation: Proactively identify opportunities to improve processes, enhance efficiency and scalability, and ensure continued regulatory compliance.
Collaboration and Stakeholder Management: Work closely with internal teams such as Product and Engineering, as well as external banks and clients, to drive alignment and build strong working relationships.
Performance and Service Levels: Adhere to defined performance metrics and ensure compliance with both internal and external contractual service level agreements (SLAs).
This role involves working in shifts (09:0017:00 and 13:0019:00) and participating in an overnight on-call rota for incident management (typically one week per month). Hours worked outside regular working hours are compensated separately.
Skills and Experience:
Excellent written and verbal communication skills in English, with the ability to communicate clearly and concisely with clients
Must enjoy working in a client-facing environment and constantly raise the bar of operational service levels
Strong technical skills, including the ability to read and analyse databases and work with SQL and XML
Previous experience in payments is advantageous but not essential
Self-motivated, independent, and eager to learn
What We Offer:
The opportunity to work with some of the most exciting FinTechs in the industry
Challenging and rewarding work with strong opportunities for professional and personal growth
The autonomy to make decisions and drive meaningful change
A well-established and supportive team environment
Ongoing personal development through internal and external training
A dynamic, innovation-driven environment where your ideas help shape the future of banking
Start of Employment: As soon as possible Location: Tartu mnt 2, Tallinn
LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023.
The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.
Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management.
We are seeking a technically skilled Payment Operations Specialist to join our Banking Services Payment Operations team. In this role, you will provide operational support to regulated financial institutions, working collaboratively to deliver a world-class service that meets the demands of some of the most prominent global fintechs.
Key Duties and Responsibilities:
Day-to-Day Operational Support: Provide high-quality operational support to financial institutions, including payment enquiries and tracing, API connectivity support, incident triage, and resolution management.
Incident Management: Communicate clearly and proactively with clients during incidents and prepare comprehensive Root Cause Analysis (RCA) documentation.
Billing Support: Participate in day-to-day client billing and invoicing activities, ensuring accuracy and timeliness.
Process Optimisation and Automation: Proactively identify opportunities to improve processes, enhance efficiency and scalability, and ensure continued regulatory compliance.
Collaboration and Stakeholder Management: Work closely with internal teams such as Product and Engineering, as well as external banks and clients, to drive alignment and build strong working relationships.
Performance and Service Levels: Adhere to defined performance metrics and ensure compliance with both internal and external contractual service level agreements (SLAs).
This role involves working in shifts (09:0017:00 and 13:0019:00) and participating in an overnight on-call rota for incident management (typically one week per month). Hours worked outside regular working hours are compensated separately.
Skills and Experience:
Excellent written and verbal communication skills in English, with the ability to communicate clearly and concisely with clients
Must enjoy working in a client-facing environment and constantly raise the bar of operational service levels
Strong technical skills, including the ability to read and analyse databases and work with SQL and XML
Previous experience in payments is advantageous but not essential
Self-motivated, independent, and eager to learn
What We Offer:
The opportunity to work with some of the most exciting FinTechs in the industry
Challenging and rewarding work with strong opportunities for professional and personal growth
The autonomy to make decisions and drive meaningful change
A well-established and supportive team environment
Ongoing personal development through internal and external training
A dynamic, innovation-driven environment where your ideas help shape the future of banking
Start of Employment: As soon as possible Location: Tartu mnt 2, Tallinn