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Attendant Room

IHG (Holiday Inn), Lansing, MI, United States


Room Attendant

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $17.75, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees.
Do you see yourself as a Room Attendant? What's your passion? Whether you are continuing your career in the hospitality industry, or looking to start your career in the hospitality industry, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their families - people who put our guests at the heart of everything they do.
Your Day To Day

You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests
Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
Keep your manager updated on room service progress and alert them to any repairs needed
Safety awareness - follow our established safety procedures at all times and wear protective equipment when needed
Be organized - keep on top of supplies and amenities and always try to minimize waste
Reunite items with owners - and log any lost and found property
Look smart - wear your uniform with pride
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
Report, turn in, and/or log all lost and found items according to established procedures
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
May regularly assist with deep cleaning projects
May have turndown duties
May assist with other duties as assigned
What We Need From You

It's a physical role and you'll be on your feet most of the day, so fitness is important
Strength - occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
You'll might need to bend and kneel to complete some activities
Literacy skills - reading, writing and basic math skills
Flexible attitude to shifts - you may need to work nights, weekends and/or holidays
We reward all our colleagues' hard work with a great salary, additional compensation benefits, and Health & Welfare benefits including a uniform, great room discount and superb training.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.