Office Manager
Ace Handyman Services, Columbus, GA, United States
Office Manager (Full-Time)
Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901 Hours: 8 AM - 5 PM Mon-Fri Pay: $15$17 per hour Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)
About Us
We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.
Position Overview
We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.
Key Responsibilities
Customer Communication & Scheduling
Answer incoming calls and respond to voicemails using company call guidelines
Contact new leads promptly and convert inquiries into booked appointments
Provide service estimates over the phone using company tools and recommend appropriate service packages
Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity
Send and respond to customer communications via phone, text, and email
Customer Experience & Follow-Up
Conduct next-day follow-up calls to ensure customer satisfaction
Perform ongoing follow-up with unconverted leads
Write and send customer thank-you cards
Accurately classify phone calls
Operations & Field Support
Monitor daily job schedules and confirm craftsman arrivals
Support field staff by troubleshooting basic system or scheduling issues
Review completed jobs to ensure processes and standards were followed
Estimates, Invoicing & Commercial Accounts
Prepare and send written estimates and invoices using ServiceTitan
Communicate directly with commercial clients regarding estimates, documentation, and payment status
Occasionally process customer payments over the phone
Systems & Training
Become proficient in ServiceTitan and internal systems
Participate in virtual franchise training (Office Team University)
Marketing & Business Development (Light)
Assist with basic marketing efforts such as social media posting and email campaigns
Create and share before/after project photos
Participate in occasional networking opportunities (BNI, events, outreach to local businesses)
Administrative Support
Maintain organized employee and office files
Assist with basic hiring support, including resume review
Support general office organization and administrative needs
Preferred Qualifications
Call center, sales, customer service, and/or management experience strongly preferred
Strong communication and problem-solving skills
Highly organized with the ability to multitask in a fast-paced environment
Comfortable guiding customers through decisions and recommending services
Tech-savvy and able to learn new systems quickly
Ability to adapt to evolving processes and take on new responsibilities as the business grows
Location: 1315 Delauney Ave, Suite 102, Columbus, GA 31901 Hours: 8 AM - 5 PM Mon-Fri Pay: $15$17 per hour Benefits: Paid Time Off (PTO), Paid Holidays, 401(k)
About Us
We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer.
Position Overview
We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks.
Key Responsibilities
Customer Communication & Scheduling
Answer incoming calls and respond to voicemails using company call guidelines
Contact new leads promptly and convert inquiries into booked appointments
Provide service estimates over the phone using company tools and recommend appropriate service packages
Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity
Send and respond to customer communications via phone, text, and email
Customer Experience & Follow-Up
Conduct next-day follow-up calls to ensure customer satisfaction
Perform ongoing follow-up with unconverted leads
Write and send customer thank-you cards
Accurately classify phone calls
Operations & Field Support
Monitor daily job schedules and confirm craftsman arrivals
Support field staff by troubleshooting basic system or scheduling issues
Review completed jobs to ensure processes and standards were followed
Estimates, Invoicing & Commercial Accounts
Prepare and send written estimates and invoices using ServiceTitan
Communicate directly with commercial clients regarding estimates, documentation, and payment status
Occasionally process customer payments over the phone
Systems & Training
Become proficient in ServiceTitan and internal systems
Participate in virtual franchise training (Office Team University)
Marketing & Business Development (Light)
Assist with basic marketing efforts such as social media posting and email campaigns
Create and share before/after project photos
Participate in occasional networking opportunities (BNI, events, outreach to local businesses)
Administrative Support
Maintain organized employee and office files
Assist with basic hiring support, including resume review
Support general office organization and administrative needs
Preferred Qualifications
Call center, sales, customer service, and/or management experience strongly preferred
Strong communication and problem-solving skills
Highly organized with the ability to multitask in a fast-paced environment
Comfortable guiding customers through decisions and recommending services
Tech-savvy and able to learn new systems quickly
Ability to adapt to evolving processes and take on new responsibilities as the business grows