Customer Care Representative

Primo Water - - Responsibilities: Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service; Correctly enter information into our CRM system according to the customer's needs and/or concerns; Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities; Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio; Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers