Receptionist
Humana, Las Vegas, NV, United States
Receptionist
As a Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.
Location: CenterWell Senior Primary Care office located at 1766 East Charleston Blvd., Las Vegas, NV 89104
As a Receptionist you will perform clinical tasks such as:
Greeting patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
Scheduling and confirming patient appointments, managing calendars, and collaborating with medical staff to ensure efficient flow.
Maintaining accurate and confidential patient records using EMR and CRM systems.
Updating patient accounts and collecting copays when needed.
Handling incoming calls, responding to inquiries, and providing general information and empathy.
Keeping the reception area clean, stocked, and organized.
Helping with supply orders, inventory management, and courier coordination.
Required Qualifications:
1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
Convey information and maintain a positive tone during calls
Experience coordinating tasks, resources, and schedules to ensure efficient workflow
Experience using tools for reporting, data analysis, and workflow optimization
Experience improving patient care and experience
This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.
Other:
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual proficiency in English and Spanish
Use your skills to make an impact
Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number if we do not already have it on file. Humana will send an email from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Interview Format HireVue
As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
Scheduled Weekly Hours: 40
Pay Range: $38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Referral Bonus Information: This requisition is not eligible for a referral bonus.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
As a Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.
Location: CenterWell Senior Primary Care office located at 1766 East Charleston Blvd., Las Vegas, NV 89104
As a Receptionist you will perform clinical tasks such as:
Greeting patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
Scheduling and confirming patient appointments, managing calendars, and collaborating with medical staff to ensure efficient flow.
Maintaining accurate and confidential patient records using EMR and CRM systems.
Updating patient accounts and collecting copays when needed.
Handling incoming calls, responding to inquiries, and providing general information and empathy.
Keeping the reception area clean, stocked, and organized.
Helping with supply orders, inventory management, and courier coordination.
Required Qualifications:
1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
Convey information and maintain a positive tone during calls
Experience coordinating tasks, resources, and schedules to ensure efficient workflow
Experience using tools for reporting, data analysis, and workflow optimization
Experience improving patient care and experience
This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.
Other:
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual proficiency in English and Spanish
Use your skills to make an impact
Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number if we do not already have it on file. Humana will send an email from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Interview Format HireVue
As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
Scheduled Weekly Hours: 40
Pay Range: $38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Referral Bonus Information: This requisition is not eligible for a referral bonus.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.