Onsite Service Specialist I-Erie, PA
MSC Industrial Direct, Erie, PA, United States
On-Site Service Specialist Level 1
Build a better career with MSC. Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
The On-Site Service Specialist level 1 is responsible for delivering exceptional customer service and inventory management at large, dedicated customer locations. This role supports procurement, order placement, and the management of MSC ControlPoint Solutionsincluding Vending, Vendor Managed Inventory (VMI), and Crib systems. The representative plays a key role in driving MSCs value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.
Duties and responsibilities include managing MSC ControlPoint Solutions, including VMI, vending, and storeroom programs; performing ordering, product put-away, and inventory optimization; promoting MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations); maintaining 6S standards across all solution equipment and areas; logging daily activities in Salesforce (SFDC); ensuring appropriate stock levels (min/max) are maintained; receiving, unpacking, and restocking products at all points of use; engaging with customer contacts to ensure solution retention and satisfaction; driving product expansion through spot buys and incremental growth opportunities; collaborating with account teams to enhance customer satisfaction and identify future projects; leading repair and maintenance of vending solution equipment to company standards; using routing software to follow planned schedules and document activities; mentoring and guiding less experienced associates to resolve issues and promote MSC culture; maintaining up-to-date knowledge of all inventory management solutions; participating in special projects and performing additional duties as required; maintaining high customer satisfaction ratings in line with company standards; accurately tracking time using MSC-approved time management tools; and fostering the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision and unity of purpose.
Qualifications include a high school diploma or equivalent, minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service, knowledge of technical customer solutions, proven track record of success and strong performance, excellent customer service and sales skills, strong problem-solving and critical thinking abilities, proficiency in Microsoft Office and general computer literacy, excellent verbal and written communication skills, and understanding of MSC solutions, products, and services. Bonus points if you have a college degree preferred, relevant military experience is a plus, metalworking knowledge is a plus but not required, strong technical and mechanical aptitude preferred, and proficiency in mobile business applications preferred.
Other requirements include a valid drivers license may be required, position requires up to 10% of travel, as needed, ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods), willingness to comply with customer safety and PPE protocols, and this position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). Compensation starting at $19.62 - $29.74 depending on candidate location and experience. The salary range represented is based on the candidates relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.
Build a better career with MSC. Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
The On-Site Service Specialist level 1 is responsible for delivering exceptional customer service and inventory management at large, dedicated customer locations. This role supports procurement, order placement, and the management of MSC ControlPoint Solutionsincluding Vending, Vendor Managed Inventory (VMI), and Crib systems. The representative plays a key role in driving MSCs value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.
Duties and responsibilities include managing MSC ControlPoint Solutions, including VMI, vending, and storeroom programs; performing ordering, product put-away, and inventory optimization; promoting MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations); maintaining 6S standards across all solution equipment and areas; logging daily activities in Salesforce (SFDC); ensuring appropriate stock levels (min/max) are maintained; receiving, unpacking, and restocking products at all points of use; engaging with customer contacts to ensure solution retention and satisfaction; driving product expansion through spot buys and incremental growth opportunities; collaborating with account teams to enhance customer satisfaction and identify future projects; leading repair and maintenance of vending solution equipment to company standards; using routing software to follow planned schedules and document activities; mentoring and guiding less experienced associates to resolve issues and promote MSC culture; maintaining up-to-date knowledge of all inventory management solutions; participating in special projects and performing additional duties as required; maintaining high customer satisfaction ratings in line with company standards; accurately tracking time using MSC-approved time management tools; and fostering the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision and unity of purpose.
Qualifications include a high school diploma or equivalent, minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service, knowledge of technical customer solutions, proven track record of success and strong performance, excellent customer service and sales skills, strong problem-solving and critical thinking abilities, proficiency in Microsoft Office and general computer literacy, excellent verbal and written communication skills, and understanding of MSC solutions, products, and services. Bonus points if you have a college degree preferred, relevant military experience is a plus, metalworking knowledge is a plus but not required, strong technical and mechanical aptitude preferred, and proficiency in mobile business applications preferred.
Other requirements include a valid drivers license may be required, position requires up to 10% of travel, as needed, ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods), willingness to comply with customer safety and PPE protocols, and this position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). Compensation starting at $19.62 - $29.74 depending on candidate location and experience. The salary range represented is based on the candidates relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.