Customer Service Supervisor
Serenity Healthcare, LLC, Provo, UT, United States
Customer Service Supervisor
Location: Provo, UT
Employment Type: Full-Time
Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a Customer Service Supervisor who knows how to run a high-performing call floor someone who leads from the front, develops their team daily, and doesn't let standards slip when things get busy. If your background is in call center operations, you already speak our language.
Your Day-to-Day
Oversee a team of employees handling high-volume inbound and outbound calls
Deliver consistent, specific coaching that moves performance metrics in the right direction
Review call recordings and CRM reports to spot trends, address gaps, and recognize wins
Step in on escalated calls with a calm head and a clear path to resolution
Own your team's numbers schedule adherence, quality scores, appointment conversion rates
Facilitate structured daily huddles, weekly one-on-ones, and formal performance reviews
Coordinate with internal operations and scheduling teams to keep handoffs clean and service levels on target
Build and protect a team culture where accountability and support exist in equal measure
What You Bring to the Table
1+ year leading a call center team in a supervisory capacity
Hospitality, upscale retail, or service management experience is a genuine advantage those environments build the instincts this role demands
A track record of developing people without compromising on standards
You run a tight ship organized, data-informed, and consistent shift to shift
Direct communicator who stays level when the floor gets loud
You measure success by your team's outcomes, not just your own effort
Compensation & Benefits
Competitive salary
Medical, dental, and vision coverage Serenity covers 90%
401(k) retirement plan
10 PTO days to start, 15 after your first year, plus 10 paid holidays
Referral bonuses for top performers who recruit great talent
Defined growth path in a company that is scaling quickly
About Serenity Healthcare
Serenity Healthcare uses advanced, evidence-based technology to deliver care that works especially for members who haven't found success with traditional options. We're a metrics-driven, fast-moving organization that expects a lot from our leaders and gives a lot back. If you've built your career in environments where the details matter and the standard is always excellence, this is a natural next step.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Location: Provo, UT
Employment Type: Full-Time
Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a Customer Service Supervisor who knows how to run a high-performing call floor someone who leads from the front, develops their team daily, and doesn't let standards slip when things get busy. If your background is in call center operations, you already speak our language.
Your Day-to-Day
Oversee a team of employees handling high-volume inbound and outbound calls
Deliver consistent, specific coaching that moves performance metrics in the right direction
Review call recordings and CRM reports to spot trends, address gaps, and recognize wins
Step in on escalated calls with a calm head and a clear path to resolution
Own your team's numbers schedule adherence, quality scores, appointment conversion rates
Facilitate structured daily huddles, weekly one-on-ones, and formal performance reviews
Coordinate with internal operations and scheduling teams to keep handoffs clean and service levels on target
Build and protect a team culture where accountability and support exist in equal measure
What You Bring to the Table
1+ year leading a call center team in a supervisory capacity
Hospitality, upscale retail, or service management experience is a genuine advantage those environments build the instincts this role demands
A track record of developing people without compromising on standards
You run a tight ship organized, data-informed, and consistent shift to shift
Direct communicator who stays level when the floor gets loud
You measure success by your team's outcomes, not just your own effort
Compensation & Benefits
Competitive salary
Medical, dental, and vision coverage Serenity covers 90%
401(k) retirement plan
10 PTO days to start, 15 after your first year, plus 10 paid holidays
Referral bonuses for top performers who recruit great talent
Defined growth path in a company that is scaling quickly
About Serenity Healthcare
Serenity Healthcare uses advanced, evidence-based technology to deliver care that works especially for members who haven't found success with traditional options. We're a metrics-driven, fast-moving organization that expects a lot from our leaders and gives a lot back. If you've built your career in environments where the details matter and the standard is always excellence, this is a natural next step.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.