Customer Service Representative - State Farm Agent Team Member
Meghan Macdonald - State Farm Agent, Cuyahoga Falls, OH, United States
Customer Service Representative Service-Focused with In-Book Sales Goals
Meghan MacDonald State Farm Agency Location: 756 Graham Road, Cuyahoga Falls, OH 44221 Job Type: Full-Time | In-Office
Deliver Exceptional Service. Strengthen Relationships. Meet Monthly Sales Goals
The Meghan MacDonald State Farm Agency is seeking a Customer Service Representative who excels at delivering outstanding service while also being accountable for monthly in-book sales goals. This role is ideal for someone who leads with empathy, builds trust with existing customers, and can confidently pivot service conversations into meaningful coverage recommendations. You will serve as a primary point of contact for our current clientshandling questions, policy changes, and claims supportwhile proactively identifying coverage gaps and recommending additional products that add real value for the customer. Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.
What You'll Do
Answer customer inquiries and provide clear, accurate policy and coverage information
Assist customers with policy changes, updates, renewals, and endorsements
Support customers through the claims process and follow up as needed
Conduct proactive account reviews to ensure policies remain current and effective
Identify coverage gaps and pivot service conversations into in-book sales opportunities
Recommend additional products using a needs-based, customer-first approach
Meet established monthly in-book sales goals while maintaining service excellence
Maintain accurate documentation of all customer interactions
Collaborate with agency team members to deliver a seamless customer experience
What We're Looking For
Strong customer service mindset with excellent relationship-building skills
Ability to listen first, guide confidently, and ask for the business when appropriate
Comfort being accountable to monthly sales and retention goals
Excellent communication, organization, and follow-through
Detail-oriented with the ability to multitask effectively
Prior customer service, account management, or insurance experience preferred
Full licensing required: Property & Casualty and Life & Health
Property & Casualty must be obtained prior to Day 1 start (support provided)
Why Join the MacDonald Agency
Competitive base salary plus commission and performance incentives
Licensing guidance and support to help you start strong
Ongoing training and professional development
Clear expectations with measurable monthly goals
Supportive, service-driven team culture with growth opportunities
Long-term career advancement within a stable, growing agency
Ready to Grow Through Service and In-Book Sales?
If you take pride in delivering exceptional service and are motivated to grow through meaningful, needs-based sales conversations, we'd love to hear from you.
Apply today to join the Meghan MacDonald State Farm Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cuyahoga Falls, OH and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Meghan MacDonald State Farm Agency Location: 756 Graham Road, Cuyahoga Falls, OH 44221 Job Type: Full-Time | In-Office
Deliver Exceptional Service. Strengthen Relationships. Meet Monthly Sales Goals
The Meghan MacDonald State Farm Agency is seeking a Customer Service Representative who excels at delivering outstanding service while also being accountable for monthly in-book sales goals. This role is ideal for someone who leads with empathy, builds trust with existing customers, and can confidently pivot service conversations into meaningful coverage recommendations. You will serve as a primary point of contact for our current clientshandling questions, policy changes, and claims supportwhile proactively identifying coverage gaps and recommending additional products that add real value for the customer. Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.
What You'll Do
Answer customer inquiries and provide clear, accurate policy and coverage information
Assist customers with policy changes, updates, renewals, and endorsements
Support customers through the claims process and follow up as needed
Conduct proactive account reviews to ensure policies remain current and effective
Identify coverage gaps and pivot service conversations into in-book sales opportunities
Recommend additional products using a needs-based, customer-first approach
Meet established monthly in-book sales goals while maintaining service excellence
Maintain accurate documentation of all customer interactions
Collaborate with agency team members to deliver a seamless customer experience
What We're Looking For
Strong customer service mindset with excellent relationship-building skills
Ability to listen first, guide confidently, and ask for the business when appropriate
Comfort being accountable to monthly sales and retention goals
Excellent communication, organization, and follow-through
Detail-oriented with the ability to multitask effectively
Prior customer service, account management, or insurance experience preferred
Full licensing required: Property & Casualty and Life & Health
Property & Casualty must be obtained prior to Day 1 start (support provided)
Why Join the MacDonald Agency
Competitive base salary plus commission and performance incentives
Licensing guidance and support to help you start strong
Ongoing training and professional development
Clear expectations with measurable monthly goals
Supportive, service-driven team culture with growth opportunities
Long-term career advancement within a stable, growing agency
Ready to Grow Through Service and In-Book Sales?
If you take pride in delivering exceptional service and are motivated to grow through meaningful, needs-based sales conversations, we'd love to hear from you.
Apply today to join the Meghan MacDonald State Farm Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cuyahoga Falls, OH and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.